System Administrator Customer Service

Nanila Tuah

301-***-**** acy5e4@r.postjobfree.com

San Antonio, Texas 78232

Highly motivated and dedicated System Administrator seeking to utilize hands-on and educational experience in IT environment. Determined and goal-orientated, my work experience in retail coupled with excellent communication skills and a strong customer-focus provide a good starting point for a career with your company.

Education

Rackspace Open Cloud Academy Linux System Administrator Student Dec 2016

University of Maryland Baltimore County Bachelor of Social Work May, 2015

Certification: -RedHat Certified System Administrator (RHCSA7 Certified) Dec, 2016

CompTIA Network+ Fundamentals Aug 2016

Comptia Security+ May 2017

Technical Skills

Red Hat Enterprise Linux 7 (RHEL7) and CENTOS,X86/X64

Lightweight Directory Access Protocol (LDAP)

Logical Volume Management (LVM)

Securing Files with Access Control list (ACL)

Syslog Vi/Vim

User Account Management

Troubleshooting

Yellowdog Updater Modified (YUM)

MYSQL/Mariabd

IPTables

Scheduling System cron jobs

Network File System (NFS

Ticketing System for customer support

Professional Experience

Rackspace Open Cloud Academy Jan 2015 - Mar 2016

System Administrator Student

Gather information for creation and maintenance of user accounts/groups in domain/directory structure including network shared files and applications. Assist users in accessing their accounts and network resources

Administer user accounts enforcing enhanced security passwords

Understanding in SELinux, and Iptables

Understanding in TCP/IP, DNS, FTP, NFS, NTP and SSH

Experience monitoring systems, CPU, memory and disk utilization

Migration of Logical volumes across PVs in same VG, Copy LVs between VGs

Understanding of WordPress

Understanding of SPF/DKIM, REST API, IPS/IDS, Firewall

Baltimore County Public Schools, Baltimore, MD Feb 2013 -Dec 2014

System Administrator intern

Troubleshoot issues with Linux Systems and Configuration files

Managed system processes and scheduling processes with the Cron utility

Performed server’s updates, patching, upgrade and package installations using RPM and YUM

Create and Modify file systems, Logical Volume, Physical Volumes, Volume Group

Extensive experience in the concept of LVM, User & System Resource Management and Job Scheduling

System Configuring/hardening by turning off unnecessary services

Understanding of IaaS, SaaS

Civic Works, Baltimore, Maryland Aug 2012 - Jan 2013

Social Worker

Input accurate and complete data for all contacts with clients into agency database Monitor use of system resources, hard disk, cpu, and memory

Provided holistic and comprehensive case management services to all clients including; intake assessment, benefit assessment, advocacy, and referrals

Connected families with needed and community resources

Interviewed and evaluated clients, including conducting safety and risk assessments

Northampton Manor, Frederick Maryland Jan 2012 – July 2012 Patient Care Unit Clerk

Welcomed visitors by greeting visitors, in person or on the telephone; answering inquiries; relaying calls to patients; giving directions; referring inquiries to nursing and physician staff

Conserved unit resources by using equipment and supplies as needed to accomplish job results.

Documented patient care services by copying nursing and physician notes to patient and department records

Lowes Home Improvement, Frederick, Maryland Mar 2009 –Dec 2011 Customer Service Associate

Politely assisted customers in person and via telephone.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and

resolving issues on the spot

Contact this candidate