Customer Service Maintenance Technician

Levern Tart III

**** ********** ****, *****, ** *5098 – Cell 571-***-**** - acy57t@r.postjobfree.com

SUMMARY:

Skilled Computer/Maintenance Technician proficient in installing, maintaining, and repair of computer hardware and software. Also extremely adept at troubleshooting, programming and repair of review/inspection equipment in Semiconductor industry. Detail-oriented and organized with strong interpersonal skills.

HIGHLIGHTS:

Proficient in troubleshooting and configuring multiple types of equipment and desktop. Used sigma to identify issues and fix them in my quality control role in semiconductor industry. Also knowledgeable about troubleshooting radio’s, computers, printers, faxes and other electronic devices. Experienced installing Internet, cable TV and VoIP.

ITIL Certified

Wide Range of equipment knowledge

Highly Trained

Preform/create Preventive maintenance schedules

Precision tool experience

Reliable and dedicated

CompTIA A+ Certified

Supply management

Calibration

Troubleshooting, Testing and diagnostics

Blueprint and schematic analysis

Microsoft Windows and office.

Work in groups or independently

WORK EXPERIENCE:

Premises Technician, AT&T, Frisco, TX 6/2015-10/2016

Install Equipment and ensures customer services are installed and functioning properly.

Educate customers on services, features, and functionality of installed VoIP, U-verse integrated digital TV, and other services provided by AT&T.

Install and troubleshoot inside and outside wires as needed to get customers services to work properly.

Work with various tools needed to install and connect services.

Provide high quality customer service.

Troubleshoot equipment to get services back up or running correctly in a timely manner.

Senior Technician RDA, Micron Technology, Manassas, VA 10/2000-2/2015

Multiple years’ experience troubleshooting defects as a 300mm Defect Metrology Equipment Technician on DRAM, SDRAM, and NAND computer chips on 200 and 300 millimeter wafers.

Worked with management, engineering and other techs to resolve issues to resolve issues in a timely manner. Also to take steps to insure the issue does not happen again.

Led and was part of multiple project to streamline our procedures to get them done more efficiently and safely. And created documentation for future reference.

Proficient in use/programming and troubleshooting of RDA/metrology equipment such as Applied Technology SemVision(G3&G6)/Complus/Uvision, KLA Tencor-2367/2800/9550/9650, AIT, SP1/SP2, Leica, Olympus Review Tools, Versascope, Rudalph Macro, and Ultra Point.

Ten years plus experience in RDA (Real-time Defect Analyst)/Metrology equipment repair, and preventive maintenance on Wafer Inspection and Review Tools.

RDA Equipment Repair, and Preventive Maintenance on Wafer Inspection and Review Tools.

Created training documents based on programs created for Micron Training Department that has been implemented throughout the FAB.

Trained Micron personnel to use Applied Technology and KLA-Tencor equipment such as SemVision, Complus, KLA Tencor-2367, 2800, 91xx, 95xx, 8100 and SP1/SP2 tools.

Educated/trained personnel on vendor tools to include Olympus Review Tools, Versascope, Macro, Sem vision and Ultra Point.

Performed FIB analyst across various wafers to determine the source of defects and issues from DRAM/NAND wafers.

Experience in interpreting Manuals, Diagrams, and Schematics.

Performed FIB analyst across various wafers to determine the source of defects and issues.

Proficient in software such as Germ maintenance, SPC charts, ETI, Klarity, MES, and QDR.

Created documentation for PM and repair of equipment.

Created training documents based on programs created for Micron Training Department that has been implemented throughout the FAB.

Trained multiple personnel using various work equipment to meet quality and certification standards.

Verify quality Wafers before sending them through the manufacturing line and then to the customer.

Used ETI to track wafers through multiple stages before signing off on it and forwarded it to the next area.

Performing preventive maintenance on multiple review tools.

Cable Installer, J&D Cable, Atlanta, GA 12/1999-9/2000

Five years’ experience in repairing, making, and fabricating cables for J&D and the Army.

Used creative ways to manage the cable wires that were ran, based on the structure of the land and obstacles that were both above and below ground.

Electronic Repair/Installer (35E), U.S. Army, Fort Campbell, KY 1/1996-1/2000

Four years of repairing various machines to include computers, faxes, RF radios, Com sec equipment.

Performed different measuring equipment to ensure any cutting or grinding. Also did some welding as minor needed.

Served as the only maintenance technician for 111 personnel for over 80 days in Africa.

Headed a two-man team that provided Technical Support for 200 personnel in Kuwait for over 6 months.

Programmed, assembled and upgraded computers.

Trained four new Soldiers in Shop Operations and Maintenance.

Supervised 3-5 personnel in the Electronic Maintenance Shop during supervisors’ absence.

Electronic Assembly Line, Lithonia Lightening, Lithonia, GA 4/1995-1/1996

Manufacturing Electronics to include EXIT signs and lights.

Experience with manufacturing line work.

Assembled multiple Electrical parts to various types of EXIT signs and Emergency lights that were a mixture of metal, and plastic.

EDUCATION:

ITIL Certified 10/2016

CompTIA A+ (901-902) Certified 12/2016

CompTIA Net + Certification ETC 02/2017

CompTIA Sec + Certification ETC 02/2017

Electronic Engineering, NOVA Community College, Manassas, VA, 10/2008-2010.

Electronic Engineering, Boise State University, Boise, ID, 1/2001-12/2003.

Electronic Engineering, College of Southern (CSI), ID, Micron, 8/2001-12/2003.

Radio Maintenance, U.S. Army, Fort Gordon, GA, 1996.

Radio and Comsec Repair, U.S. Army, Fort Gordon, GA, 1996.

Academic Diploma, Redan High School, Stone Mt., GA, 1992-1995.

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