Sales Customer Service
Resume:
William E. Miller, Jr.
Gig Harbor, WA 98332
P – 253-***-****
acy2ib@r.postjobfree.com
Business Development Manager. Strong entrepreneurial skills. Hunter mentality. Sales / Operations Manager with more than 15 years experience. Expertise in new business start-ups. Strong leader of people. Motivates team to exceptional levels. Builds teams that function independently. Consistently delivers results. Able to formulate policies, procedures, and practical plans of action. Troubleshooter. Conscientious, confident, and a driving force in all organizations.
Munnell & Sherrill, Territory Sales Manager, Fife, WA 03/2013 – Current
Business development. Industrial sales. Retention and growth of customer base throughout Western Washington state through lead generation, customer service, upselling current customers.
Increased customer base by $2M through use of book of business.
Coached and trained inside sales rep on customer service and sales, resulting in increased 20% MOM sales with primary customer, Newcastle Concrete.
CaesarStone, Division Manager, Kent, WA 10/2010 – 03/2013
Responsible for the retention and growth of customer base in a five state area through various sales channels, including retail establishments, fabricators, designers, and end users. Supervise a team of 10 sales representatives, production department, service, and administration. Duties include hiring and training sales representatives, and conducting weekly and monthly progress / supplemental training meetings; interacting with current customers and developing new relationships.
Beat June 2011 sales goal by 16%; 2nd highest increase nationally.
Beat December sales goal by $60,000.00 – highest increase in the history of the Seattle Division.
Signed contract with national homebuilder for 200+ location installations.
Beat 2011 sales goal; first time Northwest Division has beaten sales goal.
BLM Services, VP of Sales, Gig Harbor, WA 7/2009 – 10/2010
Start up company.
Minority/woman owned business.
Sales of industrial supplies to military and government agencies.
MSC Industrial Supply, Branch Sales Manager, Seattle, WA 10/2007 – 7/2009
Responsible for retention and growth of customer base throughout Western Washington state. Direct a team of 9 Outside Sales Reps, 3 Inside Sales Reps, 2 national sales account specialists, and 1 Office Manager. Train and coach new and existing sales reps; conduct weekly and monthly progress / supplemental training meetings.
Generated a sales increase of 28%, highest in the company.
Increased Boeing sales from $400K to $1.8M in 18 months.
Increased sales at military establishment Joint Base Lewis McCord from $160K to $430K in first year.
Increased customer base by 15%.
Assisted in training of sales reps in Los Angeles and Phoenix.
Closed sales in Los Angeles and Phoenix.
BLM Properties, Inc, Prescott, AZ
BLM Excavating, LLC, Prescott, AZ 9/2005 – 10/2007
President and CEO of building and excavating companies.
Built / erected manufactured homes for sale in Arizona.
Provided residential excavation services.
Aramark Uniform Co, General Manager, Compton, CA 3/2003 – 9/2005
[Through purchase of L & N Uniform Supply Co]
Leading supplier of uniforms, linens, and medical supplies to various industrial, manufacturing, and medical facilities.
Responsible for the retention and growth of customer base in the greater Los Angeles County area through production, sales, and customer service. Direct a team of 8 management level personnel and 56 indirect reports within sales, production, service, and administration, including an offsite location Branch Manager and staff. Train new sales managers and existing account managers; conducted weekly and monthly progress / supplemental training meetings.
Generated a profit increase of 14%
Reduced production costs by $52,000 annualized rate
Facilitated sales training to Route Representatives and District Managers
Assisted implementation of new billing programs saving corporation $6,000.00 weekly.
Unifirst Corp, Branch Manager, Norwalk, CA 06/1998 – 3/2003
Leading supplier of uniforms, linens, and medical supplies to various industrial, manufacturing, and medical facilities.
Branch Manager,
Responsible for retention and growth of customer base in greater Los Angeles county area through sales and customer service. Charged with turn around of broken location. Direct a team of 3 management level personnel and 28 indirect reports within sales, service, and administration. Trained and monitored progress of all account managers weekly / monthly. Implemented supplemental training as needed.
Regional Sales and Service trainer, 6 state responsibility.
Improved revenue from <$275k> to +$475k within 2 year timeframe.
Increased basic weekly revenue from $76k to $93k in one year.
Recruited, hired, developed management and subordinate personnel.
Took over location ranked 134th and brought it to 27th of 140 within two years.
District Service Manager, Portland, OR
Responsible for routing, fleet service, service and sales training, retention and growth of district volume. Directed a team of eight route sales representatives.
Set record of sales, service, and customer retention within 14 months.
Recruited, hired, developed management and subordinate personnel.
Previous Professional Experience
American Industrial-Linen, Branch Mgr, Salem, OR
Cintas, Branch Manager, Eugene, OR,
Miller Marketing, President, Portland, OR
Additional Training and Affiliations
Kansas City Royals Baseball Club, professional athlete.
Detroit Tigers Baseball Club, professional athlete.
Unifirst Management Institute – Management Training,
Graduated 3rd of 16.
Management for Results, Unifirst Corporation
Basic Sales Training, Unifirst Corporation
Unifirst Sales School, advanced sales techniques, Unifirst Corporation
Service Trainer Coordinator School, Cintas Corporation
Advanced Sales Training, Cintas Corporation.
Basic Sales Training, Cintas Corporation
Education
Business Management & Marketing,
Portland Community College
Portland, OR
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