Customer Service Administrative Assistant
Resume:
Daniel Batista
Alexandria, Virginia 22312
acxxt3@r.postjobfree.com
SUMMARY
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
WORK EXPERIENCE
Merck Sharp & Dohme Corp.
Administrative Assistant II Washington, DC
April 2016-Dec 2016
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Provides a wide range of administrative and financial assistant.
Provides direct support to supervisors and staff members.
Manage administrative functions, such as sending out correspondence, tracking shipments, travel arrangement, mail receipt and distribution, property management.
Prepares all reports for managers .
Maintain the purchasing and accountability of supplies for the office.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material
support to other administrative support staff and Assistants
Performing special projects/tasks as assigned
.
Pan American Health Organization Washington, DC
Administrative Assistant Jul 2015 – April 2016
Responsible for maintaining an Equity Blog for PAHO.
Use of Excel, Word, Outlook and Internet for research on a daily basis.
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Locate and attach appropriate files to incoming correspondence requiring replies.
Complete forms in accordance with company procedures.
Make copies of correspondence or other printed material.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Compose, type, and distribute meeting notes, routine correspondence, and reports.
Learn to operate new office technologies as they are developed and implemented.
Maintain scheduling and event calendars.
Schedule and confirm appointments for clients, customers, or supervisors.
Mail newsletters, promotional material, or other information.
Order and dispense supplies.
Conduct searches to find needed information, using such sources as the Internet.
Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
Prepare and mail checks.
Establish work procedures or schedules and keep track of the daily work of clerical staff.
Coordinate conferences and meetings.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Take dictation in shorthand or by machine and transcribe information.
Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
Arrange conference, meeting, or travel reservations for office personnel.
Attend meetings to record minutes.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Benchmark Hospitalities Mclean, VA
Conference Coordinator Oct 2014 – Dec 2014
Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
Confer with staff at a chosen event site to coordinate details.
Inspect event facilities to ensure that they conform to customer requirements.
Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
Plan and coordinate company related events.
Set up Audio/ Video for conference calls
Spot Mobile Miami Beach, FL
Call Center Technician Jan 2014 – Jul 2014
Resolve customer service issues on a daily basis.
Take payments over the phone.
Explain different plans and provide customer service to ensure customers were satisfied.
Update clients with date to date information on sales and different phone features
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Coex Coffee International Group Inc. Miami, FL
Data Collector Oct 2012 – Mar 2013
Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
Compile, sort and verify the accuracy of data before it is entered.
Compare data with source documents, or re-enter data in verification format to detect errors.
Locate and correct data entry errors, or report them to supervisors.
-Enter Contracts on a daily basis
Search Purchases and Sales Invoices and enter them into the Company's data base.
Use of Excel, Word, Outlook on a daily basis.
Office of the CEO and President of Bank of America Broomfield, CO
DSCR Advocate Jan 2012 – Aug 2012
-Research and Resolve escalated complaints on behalf of CEO and President of -Bank of America.-Effectively manage time and organization to balance several cases at any given time.-Learn quickly and rapidly to ever-changing bank policy and procedure.-Put forth dedicated effort to provide excellent customer service while also meeting deadlines.
Apple Inc. Boulder, CO
Call Director/Client Assistant Oct 2011 – Jan 2012
Help Customers with questions and assist them with Apple Care Insurance
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
Loan Max Title Loans Manassas, VA
Assistant Manager Sep 2008 – Jul 2009
Review loan agreements to ensure that they are complete and accurate according to policy.
Check loan agreements to ensure that they are complete and accurate, according to policies.
Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
Refer loans to loan committees for approval.
Handle customer complaints and take appropriate action to resolve them.
Approve loans within specified limits.
Compute payment schedules.
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
Marine Corp Community Service Quantico Triangle, VA
Customer Service Representative Oct 2007 – May 2009
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
EDUCATION
NORTHERN VIRGINIA COMMUNITY COLLEGE Alexandria, VA
Graphic Design Candidate, Expected graduation, Dec 2017
Graphic designer in the communication design marketplace
ADDITIONAL SKILLS
Bilingual
Expertise in Microsoft word, Outlook, PowerPoint, Excel, Illustrator, InDesign, Photoshop
Ability to multi-task and work well under pressure in fast-paced, high speed environment.
Excellent command of the English and Spanish languages (written and verbal) Superb Customer Service.
Strong organization, prioritization, time-management, multi-tasking skills.
Travel coordination experience, using Concur (CGE)
Contact this candidate