Customer Service Assistant
Resume:
CIARAN MCENTEE
Apartment **, Scholars Gate, ** Severn Street, Birmingham. B1 1QG
acxxms@r.postjobfree.com
Profile
An adaptable, friendly and enthusiastic individual who is inspired by good
communication and thrives in a people focused environment.
My experiences as a group leader on my degree and as a radio producer have taught me a
great deal about the importance of communication and delegation when working in a
team. Furthermore, working within community organisations in a more operational level
have given me a sense of how important attention to detail can be.
Employment
The Poly - Falmouth
Front of House May 2014-October 2014
Working as a front of house assistant at a community arts hub over the summer season.
Duties
Meeting and greeting members of the public.
Dealing with large numbers of customers at concentrated periods of time.
Taking telephone calls from members of the public.
Cash handling.
Providing a friendly point of reference for customer enquiries.
Remaining informed of current and upcoming events.
Monitoring health and safety hazards.
Tremough Campus Services - Penryn
Concierge June-September 2009, 2010 and 2011
Over three consecutive summers I worked on a busy university campus to service the
needs of guests using the facilities for business trips, summer holidays and conferences.
The role required consistent attention to detail, efficiency and diplomacy.
Draceana Centre - Falmouth
Youth Mentor August 2013-March 2015
Assisting in promoting the centre throughout the community whilst helping to assist in
the successful running of activities and events, both inside and outside the centre.
Duties
Engaging with service users in a positive manner.
Developing a greater awareness of the centres presence in the community.
Ensuring events and activities ran smoothly and productively.
Discussing strategies to move the centre forward with management.
Relaying feedback and thoughts to management.
Time out of work
After graduating from my degree I have had periods out of work for health reasons.
Despite this I remained engaged through various adult education courses which proved a
valuable experience in relating to people from different age groups through the process of
learning.
Education
BA Broadcasting - First Class Honours - University College Falmouth - 2007-2011
A Levels - Literature (B) Theatre (B) History (C) - St Peters Sixth Form 2001-2003
Additional Experience
The Source 96.1fm - Falmouth/Penryn
Radio DJ/Producer March 2008-September 2011
On a weekly basis I would write scripts, gather features and guests for a cultural
magazine show. To ensure the show was a success I needed to maintain organisation,
composure and personality whilst building a rapport with all contributors.
Interests
My big passions are collecting music and writing short stories about life experiences. I
am also a keen football supporter and enjoy playing a number of other sports with
friends.
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