Manager Project

USHA P

CSM®, CMSQ® Phone:612-***-****

Alpharetta, GA 30004 Email: acxxbr@r.postjobfree.com

PROFESSIONAL SUMMARY

IT Professional with 12 years of work experience in the field of Project Management & IT Operations, working for multiple clients in domains such as Banking & Financial, Healthcare and Retail. Proven ability in Project Planning, Scoping, Budgeting & Financial Forecasting, Release Management, Implementation Planning, Business Process Improvements and Automation.

Demonstrated ability to lead, manage and deliver transformational IT projects in a multi-vendor, cross functional environment

Developed Project Plan, Scope, Schedule, Budgeting, Financial Forecasting & Status Reporting

Efficiently managed Sprint Planning, Prioritization, Estimation & Commitment, and Sprint Review meetings using agile tools like JIRA, Confluence, ALM and Pivotal

Coordinated Production/Implementation Rollouts, managed work intake process and prioritization between development teams, and business partners.

Worked closely with PMO & IT Service Management [ITSM] groups to establish & document best practices/SOPs, and facilitated Training & Communications to multiple teams.

Excellent knowledge & working experience in Waterfall SDLC, Agile/Scrum frameworks, Test Driven Development [TDD], and End user training and presentation

Implementation experience in Dev-Ops using Continuous Integration & Continuous Deployment with tools such as Jenkins, GIT, SVN, Ant, Crucible, Sonar.

Worked on Scaled Agile Framework (SAFe) and was actively part of Program Increment (PI) planning meetings to synchronize and integrate Agile Releases across enterprise.

Stakeholder communication on Status Reports, Risks & Issues, Key Performance Indicators [KPI] and SLA monitoring

A Certified Manager of Software Quality (CMSQ®) and a Certified Scrum Master (CSM®) with a diverse experience in team collaboration and task assignments

Collaborated with QA teams in developing Test Strategy, Master Test Plan, Test Design Specifications, Test Cases, Test Scripts, and Test Report & Test Automation in QTP

Oversee the analysis, design, execution and support of all assigned projects, resource management, team selection, performance appraisals & onsite-offshore Model

Ability to identify potential Risks & Issues, and develop effective response/Mitigation Plans

Experience in Change Management Processes & set up Test Automation strategy

Displayed strong leadership skills to negotiate, influence and identify and resolve conflicts within the project teams

Conducted JAD Sessions with Stakeholders, End Users, Subject Matter Experts (SME), Software Developers & QA Teams for Requirement gathering and elicitation

PROFESSIONAL CERTIFICATIONS:

Certified Scrum Master [CSM®] and Certified Manager for Software Quality [CMSQ]

TECHNICAL SKILLS

Products & Tools

JIRA, ALM/HP Quality Center, QTP, TFS, MTM, Early Resolution- SaaS Application by CSC, MSP by BlackKnight Financials, CLARIFIRE by EMason- Saas Application, Citrix, MS Office, MS Visio, MS Project, Rational Rose, JIRA, Pivotal, Service Now, Sharepoint, MS Office, Lotus Notes, Universal SQL Editor, MSP, iSeries Navigator

RDBMS

MS Access, Oracle, SQL Server, IBM DB2, DB Visualizer

Methodologies

Waterfall SDLC, Agile/SCRUM, Test Driven Development TDD, SAFe

Platforms

Desktop, Tablet, Mobile [Windows/ iOS / Android]

PROFESSIONAL EXPERIENCE:

DITECH FINANCIALS LLC, MN-GA (December 2010 - Current)

Line of business: Mortgage Servicing – Loss Mitigation

Project#1: Migrating Early Resolution of Fannie Mae Portfolio (EarlyRes by CSC- SaaS App) & integration with MSP

Project#2: Loss Mitigation Framework for GSE Retention and liquidations – Clarifire (eMason- SaaS App)

Project#3: Sales Force implementation for Loss Mitigation Specialist team

Project#4: Payoff Quotes Automation and Process Enhancement

Project#5: Mortgage Insurance and Investor Reporting Projects

Project#6: CFPB Compliance Projects (Consumer Financing Protection Bureau)

Role: Project Manager/Scrum Master (April 2014- Current)

Overview:

Project Manager/Scrum Master on multiple Loss Mitigation SaaS applications such as Early Resolution and Clarifire.

End-to-end Project Management - Developed Integrated Release Plan, managed overall Scope and program Financials & Status Reporting within a multi-vendor environment

Efficiently managed Sprint Ceremonies – Sprint Planning, Prioritization, Estimation, Grooming, Commitment, and Sprint Review meetings

Perform requirements elicitations and work closely with the Product Owner to define Acceptance Criteria and Success criteria for User stories in the product backlogs

Work with the Release Management during Production Implementation Planning & Rollout

Leveraging and maintaining JIRA for User Stories, Task management, onsite-offshore collaboration, transparency and backlog management.

Maintain and Manage project budgets & financial forecasting.

Continuously make recommendations and proposing technical/non-technical solutions to solve both technical & business problems

Participated in quarterly PI planning meetings to synchronize and integrate Agile release across enterprise

Managing Continuous Integration & Continuous Deployments processes

Continuous quality improvement plan, and avoidance of delivery quality, cost and schedule slippages

Track project progress, upcoming milestones and deliverables and do project Status Reporting

Communicate effectively with senior leadership team, IT managers and stakeholders at all levels

Job Title: Senior Analyst/ Lead (April 2012 – March 2014)

Overview: Developed Test Plans, Test Strategies and lead Manual Testing and Automation testing teams. Also, analyzed BRD’s and built Test cases on MTM, Built traceability matrix, Ownership to identify and setup Test data and Environments, Host Defect review board on a daily basis, re-assign resolved defects to team members, Sending Daily Test Status reports to the Leadership team, Worked with Automation developers to identify scope of Automation and build Automation test scripts on QTP for Smoke and Regression testing. Also, help and assist in UAT.

Job Title: Senior Business Analyst (December 2010- March 2012)

Overview: Collaborated with business partners to analyze and understand business problem/need. Leveraged thorough understanding of the business process and related information systems to create current business process models ("as – is” process map) and future business process models ("to-be” process map). Worked with Internal Development and external Vendor teams in preparing FDD (Functional Design Documents) and acted as an SME during the requirements phase. Documented Business Requirements Document, System Requirements Document and had the responsibility to categorize and prioritize business, user and system requirements. Translated business and user requirements into system requirements. Validated the requirements for quality attributes, such as clarity, conciseness, correctness, completeness, testability, and traceability. Analyzed the impacts to application and upstream and downstream interfacing systems. Conducted and Facilitated JAD Sessions with stakeholders, End Users, SME’s, Software Developers & QA Teams for Requirement gathering and elicitation

ACCOMPLISHMENTS:

Successfully adapted to various roles ( Project Manager/ScrumMaster/BA/QA) within the organization

First in the IT Department to get Certified as a ScrumMaster and a Manager in Software Quality

Developed knowledge on Loss Mitigation Processes and became a SPOC to lead multiple SaaS application implementations successfully.

Efficiently built and managed Client relationships.

As a Certified ScrumMaster, worked efficiently and diligently in driving Sprints for a major project #Project Phoenix and received appreciation from Leadership team

As an SME, was responsible for designing Training programs to new hires in the Loss Mitigation team for the new SaaS applications

As a Lead Resource, mentored several resources with respect to Technical and Non-Technical aspects of the projects.

As a member of the Process Improvements team, continuously provided support and inputs to enhancing quality of internal project teams performances and worked on developing efficiency

Worked closely with Leadership team in Vendor evaluation and management

Demonstrated leadership in driving changes from Iterative waterfall processes to Agile processes in support of the organizational changes and newly set goals

Played a key role in transforming the team from “Doing Agile” to “Being Agile”.

As a Certified Manager of Software Quality (CMSQ) Successful guided, motivated other team members in the organization to drive quality by coaching, mentoring Best practices in Quality Management

Business Improvements Corporation, MN February 2009 to December 2010

Role: Sr. Business Analyst

Project1: Order Management System Projects

Project2: Certification and Content Management System

Overview: Worked on Performance Center which is a multi-tenant SaaS Application that combines learning management, Social networking tools, knowledge management and administration. Conducting JAD Sessions with stakeholders, End Users, SME’s, Software Developers & QA Teams for Requirement gathering and elicitation. Worked with the Development team and assisted in design document preparations. Analyzed the risks associated with the project time lines. Documented Change Request during the project. Participated in the Defect Review meeting and provide any clarifications as needed on the projects and defects logged. Work with the team in prioritizing the defect logged and analyze any associated Risk. Conducted Go-No-Go Meetings. Co-ordinated and supported UAT. Worked with vendors on an Integrated Project Plan

ACCOMPLISHMENTS:

Developed and implemented a strategy for Test Automation within the group

Worked closely in hiring Automation resources and successfully built the first Smoke testing Suite on QTP

Worked with off-shore teams in India &China and successfully managed delivery of multiple of projects on time

As a Senior Business Analyst in the PMO, worked closely in designing templates for Use cases and Functional Requirements document and in streamlining the processes.

Employers/ Clients

Role

Duration

DiTech Financials

Project Manager/Scrum Master/Analyst

Dec 2010 - Oct 2016

Business Improvements Corporation

Senior Business Analyst/ BA Lead

Feb 2009 - Dec 2010

Virtual Matrix

Business Analysis Consultant (Multiple Clients in MN- BCBS/ Great Value)

Oct 2007- Jan 2009

Computer Associates

Analyst

Oct 2006- Sep 2007

Party Gaming- Risk Management- AML and Credit Management

Sr. Quality Analyst

Jan 2005- Sep 2006

Tata Consultancy Services

Analyst

July 2004- Dec 2004

EDUCATION:

Masters in Business Administration (MBA), India

Field of Study : Human Resources and Marketing

Bachelor of Technology (B.Tech), India

Field of Study: Electrical and Electronics Engineering

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