Customer Service Manager
Resume:
Joann Brown
Charlotte, NC ***13
Home # 704-***-****
Cell # 703-***-****
acxv66@r.postjobfree.com
Professional
Objective: To work with a progressive, growth oriented company and contribute my talents and my native
language (Spanish) in a positive manner.
Work
Experience:
Mar/11- Present - Currently studying for the CPP- Certified Payroll Professional at home.
Mar/11- Schaeffler Group, Fort Mill, SC
Aug/11
Payroll Specialist -
Cross trained for all NA SAP payroll processing and subsequent events.
Assigned specific payroll areas for scheduled completion.
Master data maintenance.
Ad Hoc query.
Maintains summaries for Payroll Processing projects.
Cross training in Tax extracts and reconciliations.
Garnishments
Customer service.
Various projects as assigned.
Jun/08 – FDY Inc., Charlotte, NC
Aug/10
Payroll Supervisor- (450 Employees)
Received the payroll data from all operating units. Received all payroll data needed to add new hire employees, change deductions or Benefits information, etc.. Reviewed all submitted payroll data for correctness and adherence to all federal, state, and local labor laws and to company policy. Monitors clock in and clock out procedures on timecards or edit reports to insure Company guidelines and government laws are being followed. Entered all payroll data in batch forms into the corporate accounting and payroll system. Print and distribute payroll checks on a timely basis.
Set up and maintenance of garnishments/levies. Ensured that all garnishments and child support deductions are properly made and reported to Corporate accounts payable for payment. Completion of employment verifications and unemployment claims. Prints, distributes, and files all monthly and quarterly payroll reports. Completed and filed all government payroll reports which includes, but is not limited to the Federal 941(Employer’s Quarterly Return and 940(Employer Federal Tax Return). Print out W2s and distribute. Preparation of form W2C requests. Customer Service.
Jun/08- Deloitte & Touche, Charlotte, NC
Sept/05
Payroll Specialist- (2000 Employees)
On-Boarding processing. Monitors/updates (CRIS) - Central Notification Database requirements for new hires/rehires, separations and transfers. Processed SAP new hire, rehire, separations and transfer payroll forms Process Multi-State Taxes for Georgia, South Florida, Tennessee, North Carolina and South Carolina.
Payroll/HR Change Forms. Received change requests from employees via email, telephone and mail. Completed SAP payroll/HR forms and submit to SSC for processing. Answered incoming calls from employees regarding payroll questions. Maintain/distribute various payroll reports and pay checks.
Customer Service.
Jun/05 - Paxton Van Lines Inc. Springfield, VA.
Nov/00
Payroll Administrator-(350 Employees)
Gathered payroll info (timecards & care systems) then process payroll. Processed weekly man-hours report. Journal Entry of payroll processing. Completed payroll Certification report. Federal and State Taxes (941 & 940), Monthly, Quarterly, and Annually for Virginia, Nebraska, Maryland, and Washington DC. Child Support, garnishments and tax liens.
Processed 401k Contribution Report. Employees Receivables (Company Loans of employee) Handout checks, resolve questions on payroll. Distributed daily payroll timecard report to Supervisors and Managers. Assist Human Resources Manager. Translation in Spanish for new hire training. Customer Service.
Back-up Receptionist.
Mar/99 - National Linen Service, Alexandria, VA.
Oct/00
Office Supervisor/Payroll Specialist-(450 Employees)
Supervised 3 employees, A/R, A/P, Route Accounting. Assisted Administrative Manager with various reports.
Supervised daily running of office. Close office end of day. Gathered payroll info (timecards & care systems) then process payroll. Processed weekly man-hours report and New/Lost Business Report. Reviewed payroll and supporting reports from corporate office. Completed weekly sales report. Completed payroll Certification report, Child Support and Garnishments. Handout checks, resolve questions on payroll. Completed Employee Action Form. Completed daily deposits. Distribute daily payroll timecard report to plant supervisors. Give Controller daily payroll dollars for weekly reports. Customer Service. Send new applicants for drug screen. Follow-up on drug results.
Jan/98- Tartan Textile Services Laundry, Pleasantville, N.J.
Mar/99
Office Manager – (350 Employees)
Reviewed weekly time and attendance records. Reviewed new applicant data to ensure all State and Federal laws are adhered to. Prepared and reviewed plant payroll. Prepared and reviewed all customers invoicing. Reviewed trial balances and resolve discrepancies promptly. Generated all management and production reports in a timely fashion. Managed bank transactions. Contacted delinquent account regarding payments of past due receivables. Reviewed all purchase orders, deliver receipts and invoices. Maintained and control plant and office supply inventory. Supervised office staff to insure all functions are carried out as required. Assisted General Mgr./Plant Mgr. in preparation of all budgets. Assisted General Manager/Plant Manager in special projects as needed.
Jun/87 - Banco Internacional S.A. - New York, N.Y.
Nov/98
Wire Money Transfer Operator-
Responsible for sending and receiving Telex, Swift and fax Messages, included logging in daily incoming and outgoing traffic for International bank.
Maintained telex, swift and fax systems and updated system Software and guidebooks when required.
Control message delivery in liaison with mailroom service.
Prepared traffic in favor of manual authentication and process tested Telex traffic through system-built package.
Other duties entailed maintaining statistical volume, general microfilm and creating statistical reports for cash balance/Demand deposit accounts.
Utilized Lotus 1-2-3 and Microsoft excel software for financial analysis.
Assisted private and corporate customers with banking needs, included monitoring daily balances, updating rates, creating maturity schedule, extracting various reports, reviewing and preparing interests earned and posting end-of-day accrual provisions.
EDUCATION:
Borough of Manhattan Community College - New York – Accountant- Some Course Completed
Betty Owens Secretarial Systems - New York – Word Processing Specialist – Some Course Completed..
COURSES: Certificate of Continuing Education
The Essentials of Payroll Management. The Payroll Basics
WMAC-APA Chapter Meeting-Payroll Debit Cards
Payroll Management
ADVANCED COURSES:
Swift Education
Systems Operations and Payment/Statements-
Windows Education
COMPUTER
SKILLS: Proficient in Swift. Knowledge of Microsoft Word for windows,
Excel, Microsoft Access,Ceridian, Time and Attendance, PowerTerm, Great Plains, SAP, & PeopleSoft.
45 WPM
LANGUAGES: Fluent - English and Spanish
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