Manager Management

Emi Hanado - Hutton

**** ******* **, ******* *****, FL, 33436

M: 561-***-****, acxut3@r.postjobfree.com, Skype: ehanadosan

Professional Summary

Versatile and resourceful bilingual (Japanese/English) Technical Program Manager/account manager with 15 years of experience of global level technology systems for a wide variety of industry. Adept at evaluating business requirements and processes, determining system specifications, and building customized functionality that best serves client needs. Proven history of managing multi-scale, multi-stage projects. Strong talent for implementing KAIZEN (Continuous improvement) to re-engineering organizations to eliminate poorly-performing processes and systems, replacing them with streamlined technologies and a communication closing gap & communication bridge expert to build and cultivate new relationships; align with a global cross-company stakeholder as well as to develop, lead the overall Technology Partner strategy, program business plan development and execution, build Channel goals/positioning/strategy to further develop existing solutions, routes to market, and partner relationships.

Professional Experiences

Tradestation Technologies / Monex Securities – Global Partner Quality Technical Program Manager, 11/2013 – Present – Plantation, FL

Spearheaded the cross-functional scrum teams of more than developers, project officers, and POs accountable for platform, Mobile, and web releases (Manages key information such as release procedures, service and component versions, dependencies, and notification lists) across the US and Japan for an award-winning stock analysis and electronic trading enterprise software. With team in Japan, US, and Costa Rica.

Served as the Partner Quality & Program Process manager, responsible for overseeing and working with PMO and scrum masters, delivery managers for scaled Agile projects; clarifying the status and dependencies with cross-functional scrum teams; and mitigating project risks for Japanese market.

Obtained delegation as the organizational process improvement manager, surveying engineers for improvement opportunities, negotiating with management for actionable initiatives, and tracking execution; as well as assignment from the director of another department to oversee its organizational process improvements and projects

Created KAIZEN (Continuous improvement in Japanese) project and team to take a leadership and an initiative to engage all system/QA team and conducting meetings for collaboration and team improvement in communications, process improvement and test evidence management which resulted efficiencies within the System/QA Team & other departments.

Managed Service Management transformations with an understanding of organizational change by implementing using ServiceNow and Jira/Confluence.

In charge of continuous development and oversight of core process that power product development and launches which include: New Product Development stage-gate process, Change Request/Management, Risk Management, Project Management planning, Free and Open Source Software tracking and compliance, Software Entitlement Management, Release Management of new and sustaining products

Pioneered and created effective strategy for plan release, in collaboration with the PO, PM, QA.

Appointed by director of another department to run organizational process improvements and projects.

To enhance the quality and efficiency of System/QA and engineering team and partner team in Japan through supporting the development, documentation, integration ton to release process, tool usage, training, manuals, facilitating weekly stand up meetings, and implementing policies in a dynamic and fast-paced, environment, acting as the liaison between Tradestation Technologies and Monex product Owners, System/QA, production release team for online stock US, Japan equity, Order executions, IBFX MT4, CRM with AOP process and mobile applications.

To help break down communication barriers and find success through better communication and more powerful and efficient to avoid misunderstanding on requirements and project deployment.

Implement production change management and release work flow by using Jira/Confluence, created release schedule management report/dashboard in Jira and Confluence tool which include review current release cycle process to ensure compliance with QMO; initiate improvements by meeting with business groups & relaying communications relating to roadblocks, gaps. This task is also to manage ongoing Change Notification process & implement changes as needed (inclusive of training staff, creating documentation & translating/interpreting communications).

Managed application incident report (RFO) from Emergency Tracking System (ETS) for both Tradestation internal and Monex group to drive project progress, coordinate activities and resolve problems and execute resolution with product management/engineering team by SOPs, facilitate training sessions, and address bug fixes. This effort resulted by reducing 75% of human errors and raised quality of releases since 2013 which avoided flag from an external audit as well as Quality Management Officers in Japan. Gained a responsibility to oversight of partner audits and regulatory inspections serving as a quality escort, as needed.

Proactively takes initiative to identify, potential issues research and solve complex technical problems and apply; communicates status in a timely manner. Lead team in prioritizing work and making commitments through requirements selection and task definition in Jira and Confluence.

Partner with PMO, product owner (PO) and support engineering, cross-function, and development teams as required to move prototypes to production, and trends in fiscal performance to define alignments

Coordinate and manage initiative development, planning and prioritization processes across functions which include assigning team and individual goals and actively monitor progress. Assignments are designed to strengthen the team’s business knowledge, project approach and presentation skills.

Handled and tracked SOPs, SLAs for Japanese product and execute for partner meetings.

Support IT farmOperations for any production support issues.

Conduct monthly system capacity report meeting with DC team in US and Japan.

oversight of the projects quality delivery and implementation of department’s roadmap initiatives.

Current responsibilities involve leading a team of four (4) on/off-shore resources configuring and maintaining Japanese market products, release management part of ServiceNow, JIRA, and SharePoint tools.

Responsibilities over the past year included managing a team of nine (9) on/off-shore resources testing and deploying TradeStation's Mobile, API, and Web Trading products

Global Xcenture – Founder/Independent Consultant Interpreter (Side projects), 3/1/2013 to Present Boynton Beach, FL

Technical

Coordinated with systems partners to finalize designs and confirm requirements for Japanese/English localization, on site and over the phone, web conference call simultaneous live interpretation.

Invaded methodologies for object-oriented software platform and mobile app development and efficient design for Japanese market products.

Advocated for end-users to perform testing and problem analysis for IOT, platform projects.

Consistently met deadlines and requirements for all production work orders.

Provided translated documentation on IOT projects (NORITZ/Bytelaunvh), entire company website content translation and

system back end system localization, start-up, shut down and first level troubleshooting of processes to help desk staff. (Kaseya Systems).

Managed creative projects from concept to completion while managing outside vendors.

Non-Technical

Japanese/English on site live simultaneous interpretation for pro-sports team - LPGA, world Baseball Classics 2013

Prologic Consumer Marketing Services - Project Manager & Global Business Development Analyst, 04/2010 - 03/2013 Delray Beach, FL

Teams managed have included Business Analysts, Developers, DBAs, Quality Assurance, and Support personnel both on and off-shore. Project team structures have included internal teams, staff augmentation, and fixed bid.

Projects managed vary in size across a wide array of technologies (Web, Data Warehouse).

Prioritize, coordinate, and manage multiple initiatives.

Providing consistent updates and communication to business leaders.

Review daily, weekly, monthly demographic data from POS transactions to analyze customer shopping style by using Cognos 8 (Query Studios and Report Studios) and suggest grocery store loyalty program promotions in Japanese.

Coordinated and held weekly and monthly internal meeting to report/share with upper management with meeting minutes.

Created Japanese User’s guide, internal manuals, Voice over Simulation, email correspondences, and specifications from/to English and Japanese.

Defined and documented Business and Functional Requirements in collaboration with the Lead User or delegated member of the applicable business group.

Provided developers with adherence to business requirements and UI design specifications, POS integration and customization specification with third vendors in Japan.

Coordinated with the management of the specified business/systems requirements, working closely with the designated Project Manager to facilitate progress of the project.

Handed over the implemented system(s) to appropriate parties after the project completion.

Created and executed project work plans and revise as appropriate to meet changing needs and requirements.

Worked closely with engineering and QA teams and Coordinate multiple QA testing with Scrum method and Waterfall method. QA works include Problem/Known Issue Management and Configuration Management, localization of Web based Japanese localized back-end system, reporting system, and POS interface software applications.

Supported tech support team to address and troubleshoot issues, created support procedure documents

Ensured system release schedule and new content or release on promotion management tool and Cognos 8 reporting system are running properly in timely fashion on a weekly and phase basis. (Manages key information such as release procedures, service and component versions, dependencies, and notification lists)

Support VP of sales, client side of VP of Business, and AD (Account Director) on day to day content business development responsibilities.

Develop international strategic plans for entering new countries and markets to grow company’s retail offerings

Successfully launched a new retail technology (data-analytic tool) and promotional campaigns for Japanese retail companies

Manage and be a liaison between the United States and Japan for a $12mm project, a team of 20 in integration of new technology system. Oversee timeline, budget, and progresses, and coordinate all project phases.

Assist the international market development, including research, competitive and quantitative analysis, and valuation of potential business collaborates

oversight of the projects quality delivery and implementation of department’s roadmap initiatives.

Nemesis Interactive, LLC (Start Up) - VP of Client Relations & Global Solutions PM/BA, 8/2009 - 3/2010 - Full time and 4/2010 - 4/2011 - Part time consultant Boynton Beach, FL

Identified business/functional requirements by working with key client personnel or end-users.

oversight of the projects quality delivery and implementation of department’s roadmap initiatives.

Evaluated web applications/environments, analyzing gaps between current/desired states.

Designed and executed use & test cases for custom application development projects.

Discovering and documenting business and IT processes workflows and requirements.

Coordinated with the sales/client-facing teams with activities for onboarding clients.

Interacted with other functional and technical web design/development groups within the organization.

Ensure that all service and contractual client requirements are met in accordance with client expectations in terms of timeliness, accuracy, and language requirements.

Organize and manage pipeline of leads, and track deal activity

Coordinate key recurring team and organizational meetings for the BD team

Track and execute NDA’s for partner meetings

Communicate with senior executives on new partnerships with their insights.

Support inbound meeting process and follow-through

Research and provide background information on potential partners to all team members.

Support business development efforts in product development and market strategy.

Met president in daily basis about Business Development, and Senior Analyst on day to day content business development responsibilities

Advance release planning and Lead and coordinate the Go-Live activities including the execution of the deployment Plans and checklists.

Please see Linked in: https://www.linkedin.com/in/emi-hanado-13b16b4?trk=hp-identity-name

Niche Consulting Group - B2B Client Relations Manager/Global ERP Project Assistant Manager, 4/2006 – 3/2009 Boca Raton, FL

PRGI GeoPharm (part of iCom Group) - Sr. customer & Client Service Resolution Specialist, 3/2004 – 3/2006 - Full time and 3/2006 - 4/2006 Part-Time Weston, FL

IBill - Global Customer/Client Service Resolution Specialist, 3/2001 – 3/2004 Deerfield Beach, FL

Language Skills

Native – Japanese Fluent - English

Education

Michigan State University - The Eli Broad College of Business

Cross Cultural Management - Executive Development Certificate – July, 2016

Global Business Strategy - Executive Development Certificate – July, 2016

Lynn University - Boca Raton, FL

Master of Science in International Business - Graduated 2000

Bachelor of Science in Hospitality Management Administration - Graduated 1996

Computer Skills Advanced knowledge

Tidal Batch Job Management ServiceNow Geneva management tool expert

Jira / Confluence Slack Smartsheet

Teamcenter tool QuickBooks Translation - SDL – Trados 2011

Translation - SDL – Trados 2011 Remedy

CRM - Zoho/Sales.com, Redmine, Salesforce, Ingeniuix CMS 8, Opencms, Surreal cms, Teamcenter Project

Cognos 8 - IBM/ Query Studios and Report Studios

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