HIGHLIGHT OF QUALIFICATIONS
**+ years of experience in the IT industry as a network/system administrator and computer troubleshooting
Bachelor of Science in Computer Science (American University, Paraguay 2007)
Able to clearly explain technical information in plain language to others and ensure they understand both the nature of the problem and the solution
Equally effective working alone, as a team lead or as member of a team
Demonstrated ability to prioritize and work effectively in an environment with multiple deadlines and interruptions
Analytical
Professional
Dependable
RELEVANT EXPERIENCE
Networking Technologies and Security Implementation:
Configured and administered local and wide area networks (LANs and WANs), administered Wi-Fi (WLAN) technologies, set up and monitored virtual private networks (VPN) and configuring routers to reduce network congestion (NAT)
Installed, configured, managed and provided support for DNS, NAT, IP routing, TCP/IP, DHCP and Active Directory
Configured Cisco switches and routers in multiprotocol inter-networks, IP addressing, sub-netting and configuration
Managed Microsoft Windows/Netware, CITRIX & UNIX/Linux platforms/environment
Configured Routers/Switches/Hubs/Bridges/Gateways to communicate across client/server and terminal networks
Administered adaptive security (self-correcting) firewalls, configured data backups / recovery processes, and disaster recovery protocols
Developed policy and procedure documentation to enforce security and network practices
Hardware and Software Installation/Management:
Set up new computer systems, including configuring operating systems and application software, configuring administrator permissions and setting up peripherals
Analyzed computer equipment to establish root causes of hardware or software failure or loss of functionality, such as virus detection and removal
Used a variety of tools to research answers for the customer, including manufacturer’s manuals, user guides, issue databases, the Internet, and peer and supervisor consultation
Developed end user short guides (keystroke level instructions) for common system administration and account creation tasks
Managed voice over IP (VOIP) telephone systems and associated server configuration
Configured Virtual Servers/Workstations to allow for secure remote login / desktop and the creation of virtual machine environments for testing software/configurations
Testing hardware and software configuration before rollout and providing detailed reports for quality assurance purposes to isolate and resolve problems
Leadership Skills:
Proven ability to coordinate work with local and remote specialists and subject matter experts to ensure deadlines are met
Instructed classes of 40 or more students at various education levels, ranging from high school to university students
Clearly and effectively presented technical concepts to individuals with limited technical knowledge or background
Proven ability to communicate with people of all ages, backgrounds and cultures, in person, on the phone and digitally, diffusing tensions to ensure a smoothly functioning workgroup
Technical Skills and Tools:
Networking Certification: CCNA (Cisco ID: CSCO10537715)
Web Servers: Microsoft IIS and Apache
Programming Languages: C, C++, CUDA, VB, SQL, MATLAB, Cisco IOS scripting
Operating Systems: Windows, Unix (Solaris, Linux (Administration Certification): Various distributions), Android, Mac, iOS
Typesetting: Microsoft Office, LaTeX
WORK HISTORY
Research Associate University of Manitoba 2010 – 2015
Teaching Assistant University of Manitoba 2011 – 2015
Network Administrator Telecom-Personal (Paraguay) 2007 – 2009
IT Administrator Omnicom-Cellular (Paraguay) 1999 – 2007
EDUCATION
Master in Electrical and Computer Engineering: University of Manitoba – 2015
Bachelor of Science in Computer Science: American University (Paraguay) – 2007
VOLUNTEER EXPERIENCE
Operations - Our Own Health Centre: February-October 2016
Audio Visual - APEGM Ingenium Conference: November 2016