Customer Service Management

Brittany Adcock

**** ******* ***** *****, *** Antonio, TX, 78227 210-***-**** acxo80@r.postjobfree.com

Objective

To obtain a challenging, yet rewarding career that utilizes my abilities. I am an organized, detail oriented, and conscientious self- starter that can strategize and prioritize effectively and accomplish multiple tasks and stay calm under pressure

Skills & Abilities

Customer Service/Communications Skills

Problem Solving

Has Initiative

Work under pressure

Research skills

Adaptability

Problem solving skills

Teamwork

Experience

CASHIER TACO CABANA DECEMBER 2015-APRIL 2016

Provide efficient, friendly, and informative service

Maintain 100% accuracy of cash register and make sure all payment transactions are carried out with precision and efficiency

Answer customer questions and refer unresolved cases to management

Keep front end area orderly, organized, and clean.

HOSTESS NATIVE GRILL AND WINGS OCTOBER 2015-DECEMBER 2015

Monitor the open dining sections of the restaurant for empty and clean tables, estimate waiting times for guests, monitor the guest waiting list, and ensure that the needs of the guests are met while they are waiting, escort the guests to the dining room, answer the phone, book reservations, and move tables together to accommodate large parties.

CALL REPRESENTATIVE XEROX APRIL 2016-OCTOBER 2016

Answer inquires by clarifying desired information, researching, locating, and providing information.

Manage large amounts of inbound calls in a timely manner.

Follow scripts when handling certain topics.

Schedule maintenance calls for customers when the would call in with a technical issue.

Forwarded customer complaints to the concerned departments

Try to resolve problems and/or de-escalate situation before transferring to management.

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