Customer Service Management

Raymond Butterfield Information Management

Data Management/ Network Management

SUMMARY

Highly qualified and analytical professional with nearly 8 years' experience. Customer service expert, I am a positive and empathic individual with a passion for correcting any problem I am faced with.

Certifications

Certified CNSS (Committee on National Security Systems)

SKILL SETS

Operating Systems/ Software Windows 2000

HP OpenView

Cisco Works

DNS

Microsoft Office

Microsoft 365.

Critical thinking

Technical Support

Support tickets

Detail-oriented

Protocols

ISO/OSI layers

Token Ring

Ethernet

LLC (802.2)

T1/T3

ISDN

SNA

IPSEC

TCP/IP

SNMP

Cable DOCIS.

PROFESSIONAL EXPERIENCE

USPS Morris, MN Oct 2006 - July 2013

Rural Mail Carrier

• Insure that time constraints are met and meet both employers and customers’ expectations.

Onvoy Chokio, MN Jan 2009 – Nov 2011

Customer Service

411 0+ dialing. Directory Assistance.

Including after Hours Repair Service and diff techniques.

Ensured call times were kept under the required level, while assisting other employees with technical calls and answering any questions on proper procedures

handled basic troubleshooting procedures

helped technicians coordinate repairs to resolve outages with internet, phone, cable service, network, LAN, WAN

Manage all Microsoft Server group policies.

CCA Appleton MN Jan 1997 – July 2005

Security Assurance

• Consult with and advice senior management of current and future security and risk implications.

• Recruit and manage security team assigned to implementation and execution of information security policies and procedures.

• Promote internal security awareness at all organizational levels.

• Spearheaded development of internal information security committee, comprised of team member from all corporate function to ensure security is addressed in all business processes and activities.

• Monitor and assure compliance with federal regulations and industry standards, instituting changes as they occur.

EDUCATION

Master of Science in Network Systems Management Capella University 2015

Bachelor of Science in Information's Management Capella University 2014

EDUCATION

Master of Science in Network Systems Management Capella University 2015

Bachelor of Science in Information's Management Capella University 2014

Courses

Communication strategies for information technologies, hardware and operating systems architecture, human computer interaction, decision support quality management, fundamentals of management, fundamentals of leadership, network operating systems, systems assurance security, fundamentals of project management, Network technology, database technology, business and technical writing, enterprise architecture, hardware and OS system architecture, software architecture, ethical information technology, network and security architecture, network administration, decision support quality management, network OS, system assurances security, Global IT Enterprise Systems, Complex IT global Enterprise Systems, Enterprise Network Analysis Architecture Design, Analytics Data Management, Strategic management network technology, Innovation leadership and ethics, . Certified CNSS (Committee on National Security Systems)

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