Project Manager Customer Service

CHRIS RIGGINS **** State Highway ***, Carthage Texas 75633 Phone: 903-***-**** Email: *****-*******@*******.***

CAREER SUMMARY

Project Manager with 5 years of experience managing the complex design and deployment of motion based military simulator display systems. Achieved on-time, on-budget and on-spec project completion of 41 projects. Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables.

PROFESSIONAL EXPERIENCE

Christie Digital Systems, Inc. - Cypress CA September 1, 2011 - July 28, 2016

Project Manager with focus on Simulation

Managed the proposal and sales team to define the labor cost, delivery schedule, and identify risks for project proposals.

Successfully managed all business aspects of projects including client expectations, compliance with statement of work, project schedules, project budgets, interactions with client, contractually binding changes & design sign-offs, fabrication (in-house and subcontracting), and final project sign-off with the client.

Customers include:

Link Simulation and Training, Rockwell Collins, CDS Japan, Advanced Electronics Company Saudi, Q4 Services, USMC, Flight Safety international, US Coast Guard, SAIC, New Port News Ship Builders, Lockheed Martin, AEgis Technologies Group, Raytheon, AVI-SPL

Christie Digital Systems, Inc. - Cypress CA February 13, 2006 - September 1, 2011

Service Manager, Visual Environments (VE)

Successfully developed the service and support strategy for Visual Environments worldwide .

Provided service and support to VE customers worldwide.

Managed the service support team of up to 11 Field Application Engineers and System Integrators.

Worked on management team to develop processes for VE process improvement.

Panoram Technologies Inc. - Sun Valley CA June 1998 - February 10, 2006

Technical Services Manager

Responsible for maintaining and insuring the proper working condition of over 100 high-end visualization systems worldwide.

Prioritizing and executing multiple daily tasks including: scheduling engineers for maintenance, installations, system upgrades,

equipment repairs, trade shows, and customer demos.

Domestic and International travel to provide training for customers and local service providers.

Maintain database of customers and local service providers.

Responsible for return of warranty merchandise for vendors as well as customers.

Warren Diesel Repair - Kenner LA August 1990 - May 1998

Service and Fabrication Shop Forman

Managed customer service on accounts including Roadway, Security Van Lines, and UPS.

Management and operation of fabrication shop and provide preventative maintenance for tractor trailer fleets

Provided emergency road service

EDUCATION

Mountain States Technical Institute INFOCOMM Academy

AA Computer Science Project Management for AV- AV Installation - Design School

Christie Digital University Extron Electronics

Vista Spyder - Three Chip DLP Projector – Signal Troubleshooting

CTPT-101 - Marquee CRT Projector

Contact this candidate