Customer Service Sales

Carla Johnson **** highpoint rd b.r. la. ***** 225-***-****

Professional Summary

Client-focused Sales Representative with 8+ years of providing solutions to customers. Sales Associate with 10 years in retail sales and management. Passionate leader who develops highly motivated teams through mentoring and superior communication. Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Experienced sales associate professional with strong leadership and relationship-building skills.

Responsible for communicating with clients about the tax preparation process, setting appointments, and assisting with tax preparation and filing. Handling personal state and federal returns, and provides commercial tax support to smaller enterprises.Responsible for communicating with clients about the tax preparation process, setting appointments, and assisting with tax preparation and filing. Handling personal state and federal returns, and provides commercial tax support to smaller enterprises.

Skills

Exceptional customer service

Cash register operations

Inventory management

Excellent people skills

Strong written and verbal communication skills

Impeccable mathematics skills

Knowledge of Microsoft Word and Excel programs required

Strong written and verbal communication skills

Work History

sales associate 01/2008 to current Sam's Club- 10444 N. mall dr

Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Stocked and replenished merchandise according to store merchandising layouts.

Priced merchandise, stocked shelves and took inventory of supplies.

Cleaned and organized the store, including the checkout desk and displays.

Alerted customers to upcoming sales events and promotions.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items.

Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.

Communicated clear expectations and goals to each team member.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Answered customer telephone calls promptly and in an appropriate manner.

tax preparer/receptionist 2011 to current Jackson Hewitt- 9622 Airline Hwy Ste C17

Advise clients in the tax preparation process and prepare and file tax documents

Take incoming calls from clients to answer tax questions and set up tax preparation appointments

Ensure the confidentiality of each by following all company procedures regarding information handling

Grow the business by promoting our services and expanding our client base

Attend to the needs of clients to inspire them to refer the service and come back the following year

Education

High School Diploma Graduated 2005

George W. Carver Sr. High - 3059 higgins blvd

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