Customer Service Data Entry

**** *** ****** • EDMONTON, ALBERTA • PHONE 780-***-****

PAIGE ZUK

OBJECTIVE

Full time employment that will allow me to utilize my impeccable communication, customer relations, and organizational skills.

SUMMARY OF QUALIFICATIONS

Enthusiastic, committed, resourceful, can be counted on to get the job done appropriately.

Skilled in anticipating problems and needs before they arise and handling increasing levels of responsibility.

Proven ability to work well with others.

Quickly and effectively solve customer challenges.

Exceptional organized and efficient.

Maintained excellent customer and college relations.

WORK EXPERIENCE

April 2011 – May 2016 Average Joes Sports Bar

Managing Partner

Answering Phones and responding to general emails

Training staff in customer service and proper operations of a restaurant and bar

Payroll in quick books and Payworks systems

Data entry of daily Cash outs, ATM deposits and all banking

Organized functions and coordinating Silent Auctions and Fundraisers, Golf Tournaments and special events

Hiring and scheduling of staff

Purchasing and ordering of all products and supplies needed for day to day operations

Use and understanding of debit/ credit card machines, ATM and Micros terminals

Meet with Liquor representatives to discuss and review budgets and possible promotions

Accounting with Quickbooks for accounts payable and bills and expenses

Liquor Costing and Monthly inventory and profit loss statements

Food costing and inventory, ordering and daily kitchen operations

April 2010 – November 2010 Original Joes Restaurant (West Kelowna)

Front of House Manager

Dealing with customers and staff

Training staff in customer service and proper operations of a restaurant and bar

Hiring of staff

Organized functions

Scheduling of staff

Purchasing and ordering

Use and understanding of debit/ credit card machines and point of sale terminals

Labour costing and all administrative duties

Feb 2009 – April 2010 & Dec 2010 – April 2011 Anchor Entertainment

Director of Operations /Accounts Payable/ Accounts Receivable

Training managers in customer service and proper operations of a restaurant and bar

Payroll / Labour costing

Overseeing the Advertising and promotions within each bar

Cash outs, ATM deposits and banking for all clubs

Data input for sales summaries including cost of good summaries

Purchasing and ordering of equipment and goods

Use and understanding of debit/ credit card machines, ATM and all programming of pixel point terminals

Hiring of staff / managers

Accounting with Quickbooks

Data Entry

Created cash out system to incorporate Pixel Point into liquor inventory

Meet with Liquor reps to discuss and review budgets and possible promotions

March 2006 – February 2009 The Docks Bar & Grill

General Manager

Dealing with customers and staff

Training staff in customer service and proper operations of a restaurant and bar

Payroll and hiring of staff

Advertising and promotions

Organized functions

Scheduling of staff

Purchasing and ordering

Use and understanding of debit/ credit card machines, ATM and pixel point terminals

Handling large amount of cash

Serving of Food and Beverages

May 2004 – August 2006 Cove Properties Ltd.

Customer Service Manager/Sales and Marketing Coordinator/Condo Administrator

Answering 5 line telephone system

Data entry, Sorting and distributing mail

Greeting clients and suppliers

In charge of all office and site supply ordering

Set up voicemail system and was Administrative User

Organized and controlled all cellular phone usage in office and on site for over 40 employees as well as repairs and file maintenance

Set up of new home purchases for construction and legal use

Compiled possession letters and sent to appropriate vendors

Handled all customer service issues including on site visits

Coordinated all one year (Alberta New Home Warranty) inspections as well as certificates of possession and completion.

Organized and distributed keys for all units

Calculated all maintenance fees on a per unit basis and communicated with Property Management Company.

Set up all new contracts for Property Management of all buildings

Coordinated advertising schedules and proofed advertisements for printing

Calculated Statements of Adjustments for all units

Completed purchase orders for all marketing and advertising components

Worked with Corel Draw, Adobe Illustrator, AutoCAD and Photoshop

Organized all company functions, and all travel arrangements

As well as other facets of Condo Administration

April 2002 – August 2003 Montorio Homes Ltd.

Administrative Assistant /Sales Administrator / Warranty Admistrator

Answering a 6 line Meridian telephone system

Greeting clients and suppliers

Set up voicemail system and was Administrative User

Word processing and data entry

Faxing and filing of legal documents

Assisting accountant in accounts payable procedures

Sorting and distributing mail

Diplomatically resolving customer complaints on a needed basis

Corresponding with Appraisers, Bankers, and Lawyers

Set up of new home purchases for construction and legal use

In charge of house insurance transactions

Set up and tracking of New Home service appointments

Compiled possession letters and sent to appropriate vendors

References available upon request

Contact this candidate