Customer Service Sales

Qualification Summary

Administrative Support and Sales professional experienced working in fast-paced environment demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interactions with individuals of all levels. Detail-oriented and resourceful in completing projects, able to multi-task effectively.

Experience Highlights

Administrative Support

Performed administrative and secretarial support functions for the CEO and Board of Director of a large

water company. Coordinated and managed multiple priorities and projects.

Provide discreet secretarial and reception services for the Ware Family Center. Scheduled appointments

and maintained accurate, up-to-date confidential client files.

Assisted with general accounting functions, maintained journals and handled A/P and A/R. Provided telephone support.

Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.

Trained and supervised lower-level clerical staff.

Customer Service & Supervision

Develop and manage customer relations to maintain service satisfaction, promote goodwill and generate repeat business that contributes to sales growth. Monitor and resolve any service issues.

Motivate associates to achieve performance goals and ensure productive department growth.

Sales Management

Recipient of the Brad Anderson Legacy Stock Award for 2011, 2012 and 2013. Awarded to the top 1% sales associates in Best Buy Worldwide.

Coordinate appointments to show homes to perspective buyers

Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing date.

Compare a property with similar properties that have recently sold to determine its competitive market price.

Contact property owners and advertise services to solicit property sales listings.

Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.

Interview clients to determine what kinds of properties that they are seeking

Review property listings, trade journals and relevant literature and attend conventions, seminars and staff and association meetings to remain knowledgeable about real estate markets.

Advise clients on market conditions, prices, mortgages, legal requirements and related matters.

Back Office Duties

A passion for organization and getting into the details of store operations.

Direct and accurate reconciliation of all daily cash management processes.

Administrative office functions including opening the store.

Hiring and on-boarding, scheduling and maintaining employee files.

Play a lead role in administering of all back office procedures.

Partner closely with store employees and leadership, driving profitable results across the store.

Account Administrator

Sort mail, stamp and distribute invoices to appropriate department

Meet with management team on a weekly basis to assist with tracking departmental budgets

Reconcile purchase orders with invoices and submit to corporate for processing

Ensure vendor contact list is current

Assist General Manager with updating financial reports and budgets

Invoice monthly events and gift cards sales

Scan invoices and file in database

Receive and verify invoices and requisitions for goods and services

Verify that transactions comply with financial policies and procedures

Prepare batches of invoices for data entry

Prepare, verify, and process invoices and coding payment documents

Data enter invoices for payment

Maintains current list of EFT and ACH accounts

Maintain the general ledger

Provide Monthly Operating Review reports to General Manager

Maintain updated vendor files and file numbers

Print and distribute monthly financial reports

Process daily Food & Beverage and Golf Operation drops to prepare for deposit

Employment History

BEST BUY, LLC – Lancaster, PA

Back Office Lead/Manager, August, 2015 to present

Back Office Lead/Manager, August 2012 to June 2014

Community Specialist and Sales Associate, 2009 to 2014

INTEGRITY GOLF Stonegate Golf Course, Kissimmee, FL

Account Administrator, April 2015 to August 2015

RANDSTAD STAFFING Jerry Leigh, Inc., Orlando, FL

Receptionist/Administrative Assistant, June 2014 to April 2015

HERSHEY ENTERTAINMENT AND RESORTS--Hershey, PA

Hostess, Forebay Restaurant at Hershey Lodge, September 2013 to June 2014

PRUDENTIAL HOMESALE SERVICES GROUP – Lancaster, PA

Realtor, August 2002 to June 2014

WARE FAMILY OFFICE--Strasburg, PA

Executive Administrative Assistant, September 2000 to July 2002

NORTHEAST ELECTRICAL POWER SYSTEMS Willow Street, PA

Owner, August 1997 to September 2000

Education

CAMDEN COUNTY COLLEGE – Blackwood, New Jersey

Associate’s Degree in Business Management and Liberal Studies, 1996

RICHARD A. WEIDEL SCHOOL OF REAL ESTATE, 1996

LANCASTER COUNTY BOARD OF REALTORS, 2002

HARRISBURG AREA BOARD OF REALTORS, 2003

GRADUATE REALTOR DESIGNATION, 1988

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