Reza Asferdian Dotulong
Unit B *st Fl, Danarra Condo, Metropolitan Ave, La Paz, Makati City,
Metro Manila, Philippines
Contact Number: +639*********
Email: acvtbf@r.postjobfree.com
Skype: ejasfer
OBJECTIVES
Highly skilled in providing information regarding products and services of the company. Proven ability to determine answers and solutions quickly. Heartily helping customers through consultative sales. Known for ability to build relationship and educate customer, resulting in customer satisfaction. Well organized with great attention to details. Bilingual: English/Bahasa.
HIGHLIGHTS
Well-organized Highly motivated
Service-oriented Result oriented
Sharp problem solver Organizational
Fast-learner Consultancy
Good in Bahasa Indonesia and English Multitasking
PERSONAL DETAILS
Place of Birth : Jakarta
Date of Birth : October 13th, 1993
Nationality : Indonesian
Blood type : B
Religion : Islam
Marital Status : Single
EDUCATION
Bachelor of Arts in English Literature, State University of Jakarta
Graduation Date: Sep 2015
GPA: 3.2
Courses Include: Translation, Media Studies, Public Speaking, Business Writing, Cultural Studies, and Entrepreneurship.
Thesis: The Equivalence of Translation in Wonderful Indonesia Articles Website.
EXPERIENCE
CUSTOMER SERVICE – EDUCATION CONSULTANT 01/2016 to Current
Overseas Zone Makati, Philippines
Answer customer telephone calls regarding their study plan
Give customer information about the products
Counsel customer on options for the best school and country based on their budget
Sell the products to the customers
Reply customer e-mails, SMS, WA, and Viber
Assist customer for the visa making, IELTS review and exam, and airfare purchasing
Arrange some events
Compose articles about the products, procedures, and advertisements
Handle the cash flow
TRANSLATOR – PART TIME 03/2013 to Current
Translate any kinds of texts, articles, documents from Bahasa to English or English to Bahasa.
FREELANCER – REPRESENTATIVE 09/2015 to 12/2015
Helped the Lebanese Company for finding coconut briquette supplier
Asked the supplier to make the best quality briquette as requested
Survey the briquettes (only the best quality briquette which could be shipped)
Made legal documents
Advised them about the results
Arranged the shipment of results to Lebanon
INTERNSHIP 08/2014 to 09/2014
Policy Analysis and Development of Ministry Of Foreign Affairs Indonesia
Paraphrased every news from the Embassy of Indonesia around Asia
Invited the participants to come to the events
Took a note and reported it in every meetings
AFFILIATIONS AND ACTIVITIES
Volunteer at 333 Days to PON XIX West Java, Indonesia 2016
Volunteer at Asian African Conference Carnival in Bandung, West Java, Indonesia
Hospitality Seminar, Table Manner Workshop & Hotel Tour
Volunteer at Greenpeace Indonesia
IT Training Web Design Participant at State University of Jakarta
I declare the details stated to be true and complete.
Reza Asferdian Dotulong
(Resume updated on July 15th, 2016)