Customer Service Manager
Resume:
Paul M. Hearn
acvpr4@r.postjobfree.com
EMPLOYMENT HISTORY
Transaction Packing Incorporated (TPI) @ Expeditors International, Greens Road, SLB-Res-link, Crane World Wide Senior Operations Manager - May 2009 to present
Accomplish packing operations, human resource objectives, scheduling, training and disciplining of employees; communicate job expectations: monitor progress, appraise and review job contributions, review compensation actions; enforce policies and procedures. Quote jobs and projects for in-house and on-site projects. Oversee loading of ocean containers, flat racks, truckloads, crating, skidding and related export preparation processes in over to meet shipping cut-offs / ISPM 15 standards. Forecast operational budget, managed labor and material costs.
Managed productivity, quality control, and maintained customer-service standards; resolve problems; completing safety audits; identify packing trends. Meet packing operations financial objectives by forecasting requirements; Manage just in time inventory of lumber and packing supplies; analyze variances to meet fluctuations in demand; control and lowered costs as needed. Develop packing operations workflow improvements by analyzing process work flow, staffing and space requirements, equipment layout; implement changes as needed. Coordinate with customer teams on over all process flow. Maintained safe and healthy work environment by establishing, enforcing standards and procedures; complying with company safety regulations. Recognize staff for safety awareness programs, oversee forklift inspections, proper use of compressors, guns, saws, heat-guns, etc. Prepared detailed monthly Power point presentations, presented to customers. Graphs covered packing details, KPI’s, quality standards, etc. Planned long term packing goals, objectives for continuous improvement. Expedited Logistics and Freight Services (ELFS) Houston, TX Warehouse / Packing Manager - June 07 to April 09
Managed daily operations for freight and crating business. Responsible for warehouse staff, material receiving, shipping, inventory management, Crate production, load, block and bracing of containers, quotations, invoicing, billing, equipment/facilities maintenance. Ordered and maintain necessary tools, supplies to maintain crating and warehouse area. Implemented barcode system to maintain better inventory control. Certified all forklift drivers and maintained safety program. The Grand Alliance Inc. Fulfillment / Promotions Houston, TX Operations Manager - May 97 to June 07
Responsible for daily operations for fulfillment and promotional business. Responsibilities include: receiving, shipping, inventory, production, billing, fulfillment quotations, and general equipment and facilities maintenance. Served on Board of Directors and provided direction for company’s overall operations. Prepared all key presentations for customers as necessary. Responsible for payroll and contact for banking business. Responsible for hiring and training of all warehouse employees including providing performance reviews. Direct reports varied from 5 to 25 full-time employees and 15 to 75 temporaries on large projects. Compaq Computer Corporation Houston, TX
Sales Analyst - December 97 to May 97: Responsible for Compaq allocation process. Maintained and coordinated with channels directors to ensure proper product allocations were equitable for all North American commercial channel headquarters. Sales Operations - Program Administrator - June 92 to Dec 97: Key headquarters contact for Compaq reseller channels and field sales personnel in the areas of order fulfillment and general sales support. Customer Service Operations - Service Order Administrator - September 89 to November 92: Headquarters contact for Compaq resellers and service field personnel in the areas of order fulfillment and service spare parts support. Customer Service - Records Administrator - September 87 to October 89: Managed all of the warranty records for service department. Sorted and mailed weekly invoice transitions for all Compaq service providers. Supported a team of administrators by providing necessary warranty documentation for credit/RMA issues. Education
McCullough High School Woodlands, Texas
Software
MS Office; Word, Excel, Power-Point, Visio, Outlook C2C, SLB GOLD
TWIC Card Holder
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