Manager Customer Service
Resume:
Kenneth D. Harris
Goodlettsville, Tennessee 37072
C: 615-***-****
Email: acvotq@r.postjobfree.com
OBJECTIVE: Seeking employment as Distribution Supervisor
PROFESSIONAL SUMMARY:
Exceptionally proficient in strategizing, applying tactics in business planning development, technological applications, and operation functions. 2 years experience as Shipping/ Receiving Supervisor at Kenwal Steel. Five years experience as Operations Supervisor for Ingram Content Group Distribution Center. Over 20 years experience as a senior Air Force Fuels Logistics Specialist distribution manager, training manager, quality assurance investigator. Major strengths include: self confident, multi task oriented, attention for details, exceptional analytical problem solving ability, instinctive associate behavior, calm under pressure, an unyielding desire for professional growth and development, highly team oriented, with a positive “can do” attitude. Proficient in Microsoft Office programs; to include Word, Excel, Access, and PowerPoint programs.
EXPERIENCE:
Horizon Wine and Spirits
PM Warehouse Manager - May 2015 - present
* Manage daily operations of 20 assigned associates, ensure safe and production objectives met.
* Coordinates with management for on-the-job training of new associates
* Develop comprehensive product line strategy that aligns with business unit strategy and overall company goals.
* Directed the daily shipment of over 6k cases of product shipped and distributed daily; with 100% accuracy.
* Led safe and accurate loading process of 25 units with a 100% error free rate.
* Monitors opening, daily and closing procedures/checklists of assigned equipment in accordance with company policies.
* Coordinates with management for on-the-job training of new associates; efforts garnered 100% qualification.
* Facilitated department surpassing company annual 5% production and quality goal objectives.
* Implements product rotation based on product in warehouse and concepts, participates in physical inventory as required.
* Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management.
Kenwal Steel
Plant Shipping / Receiving Supervisor – May 2012 – April 2015
* Supervise 13 associates; ensure 100% compliance of company policy, safety, standards.
* Properly plan work assignments to ensure effectives use of fleet/warehouse equipment.
* Coordinate and supervised daily activity of technical and production staff assigned.
* Manage associate work hours and activity; minimize overtime and productivity targets.
* Assisted team in achievement of department goals; achieved despite foreseen obstacle.
* Directed daily receipt operations; ensured timely and accurate delivery of products.
* Managed daily rail car, truck receipt and storage of daily inventory; 1M tons error free.
* Validated bill of lading receipt documents accuracy; ensured precise product delivery.
* Inspect loading operations to ensure compliance with shipping customer specifications.
* Communicate to associates, training, feedback, direction ensure daily safe performance.
* Oversee daily shipment of multi grade steels daily; bill of ladings verified for accuracy
* Work within budgetary objective set by manager, applying profit drivers to processes.
* Managed and documented daily Layered Process procedures; identifying deficiencies.
* Administered daily Dock Audits; validated product quality prior customer shipment.
* Performed daily facility inspections; ensured safe operation procedure compliance.
* Led training revalidation program; ensured process accountability in new hire training.
* Directed errant free package, storage and process; 23K tons material produced monthly
* Assisted management in preparation of annual audits; efforts garnered; zero write ups.
* Led preparation of annual environmental audit; efforts garnered, 100% compliance.
Ingram Content Group
Operations Supervisor- December 2007- January 2012
* Briefed company policy, standard and guidelines that directly impacted work activity.
* Influenced great work environment by observing and coaching employee behavior.
* Led department discussion on awareness of internal/external business customer issues.
* Effectively listen / explain difficult issues; reach shared acceptance to build alignment.
* Brief team daily on departmental expectations; driving member’s productivity goals.
* Collaborate with Resource Planning Analyst; workload to available resources dictated.
* Assign work, meeting completion dates, interpreting and ensure consistent application.
* Monitor department daily, weekly, monthly production and accuracy standards meet.
* Operated Tilt Tray Crisplant Auto Sorter, 26k units distributed and processed daily
* Selected by leadership head 1st & 2nd shift department merger, 36 associates led.
* Led joint shift transition; led management’s promotion to lead two departments.
* Exceptional managerial skills, team met 343 days on time stringent cut schedules.
* Improved department efficiency, quality and service; identify process improvements.
* Instituted 4 Lean process initiatives; enhanced process efficiency, waste reduced 50%.
* Revitalized SOP program and training emphasis; 10% production efficiency increased.
* Tracked daily workflow, equipment cost, product quality, customer service and safety.
* Directed manpower utilization, materials and resources, 10% productivity increase.
* Lead evaluations of key departmental shift performance and quality driven indicators.
* Conducted periodic quality inspection on domestic and international shipping process.
* Injected backup strategies to evaluate volume projection and technical support system.
* Administered HR initiatives: KRONOS timekeeping, annual performance reviews.
RAF Mildenhall, Cambridgeshire, United Kingdom
Distribution Manager- November 2005 – July 2007
* Directed the daily professional development of 65 federal and 2 civilian associates.
* Managed daily mobile fuel fleet resource readiness; maintained 90% in commission.
* Administered daily personnel schedules, monitored trainee career progression.
* Led administration of departmental associate monthly incentive awards program.
* Managed $80 million in bulk storage fuel facilities, 85% in-commission rate sustained.
* Reviewed; validated weekly, monthly mobile unit and facility SOP inspection forms.
* Revitalized department hazardous waste material control program, 100% compliant.
RAF Mildenhall, Cambridgeshire, United Kingdom
Training Manager December 2003 – November 2005
* Managed qualification training program of newly assigned associates.
* Directed Operation Lesson Plan study program, task comprehension enhanced 100%.
* Led re-validation annually; operational training lesson plans for quality assurance.
* Managed mobile fuel unit bench stock, assets valued at $1.3 million dollars.
* Amassed personnel stress workload data; entry provided Air Force staff valued analysis
Ramstein Air Base, Ramstein, Germany
Quality Assurance Inspector January 2002 – December 2003
* Conducted and submitted analytical semi-annual departmental process evaluations.
* Executed no-notice operation process evaluations identifying negative process trends.
* Performed weekly hazardous waste inspections, ensured 100% compliance.
* Re-tooled data base to provide accurate tracking of departmental processes.
FORMAL EDUCATION
Community College of the Air Force, Logistic Management, A.A.S, 59 sh.
University of Maryland, Logistical Management, A.S., 49 hours completed
Air Force Institute of Technology, 2 C.E.U.’s
Belmont University Scarlet Leadership Institute, 32 hours completed
Ashford University A.S. Business Administration 49 hrs. completed
SPECIALIZED TRAINING:
Fundamentals of Management
Lean Concept Team
Conflict Management, Suicide Awareness
Hazardous Waste Handling & Accumulation Point Management
AWARDS:
Supervisor of the Month, Senior Technician of the Year
Manager of the Day
Perfect attendance award
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