Facilties Management

Emily Haaker

*** ********* ****, *** ******* IL *0016 224-***-**** acvol5@r.postjobfree.com

Objective

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain quality customer service in all initiatives and interactions, always putting the customer first.

Experience

Facilities Specialist September 2006 –February 2016

ConAgra Foods, Inc., Naperville, IL and Downers Grove, IL

Supervisory role for 25+ contract daily employees whose functions include the Security, Mailroom, Building Engineer and Maintenance, Housekeeping, Cafeteria, Ergonomics as well as Energy Solutions.

Customer Service role – I treat my fellow employees (approximately 600 employees between the 2 locations) as my customers and cater to their needs while ensuring I maintain our standard levels of service, budgetary requirements or restrictions and maintaining a safe working environment at all times.

Construction management / Space reconfigurations – overseeing all external vendors during special / larger project work such as architects, General Contractors, Audio Visual equipment service providers.

Management of external vendors for day to day needs such as transportation, data, electric, HVAC, painting and décor contractors, landscaping services, stone and metal maintenance.

Event Management within the building as well as offsite events.

Purchasing of supplies and inventory management to include office supplies, housekeeping / janitorial supplies, paper goods, service ware for cafeteria and employee break rooms.

Performance Review Excerpts: “Emily brings together the necessary resources to build a cohesive team. She is good at assessing the skill sets needed by team members and also acquires any other resources required for the work requests. She demonstrates flexibility and creativity in adjusting her activity to meet evolving corporate objectives. By taking a big picture perspective, she identifies future problems and develops contingency plans to deal with them. She handles unexpected challenges with a positive outlook and takes quick action to pursue new goals.” 2011 Performance Review, ConAgra Foods

“Emily helps with all projects that our team works on to support Naperville employees. She takes initiative to contact our contractors/vendors to get proposals and other information needed to plan these projects. Emily needs to continue her work on maintaining forms and accounting processes in the correct REF format (CTC's, etc.) Emily is a self-starter who once she knows what the end goal is, can take her task to completion with minimal supervision, but is also understanding and willing to ask questions along the way to make sure the end product is as needed - simplification, collaboration and accountability. “ 2013 Performance Review, ConAgra Foods

Event Manager September 2005 – September 2006

Marriott International, Schaumburg, IL

Planning and execution in all aspects of social events to include weddings.

Catering management for food and beverage inventory and cost.

Liaison between hotel staff and event guests to ensure seamless event execution to provide extraordinary events and memories for many years to come.

Corporate Event Planner September 2003 – September 2005

ConAgra Foods, Inc., Downers Grove and Naperville, IL

As an Event Coordinator at the Marriott, I built a strong relationship that led to ConAgra Foods requesting I join their team.

Responsible for ensuring all outlets provided excellent service, met our budgetary needs and included use of our food products in all over their offerings.

Emily Haaker

650 Ambleside Road, Des Plaines IL 60016 224-***-**** acvol5@r.postjobfree.com

Event Coordinator September 2001 – September 2003

Marriott International, Downers Grove, IL

Promotion from Food and Beverage Purchaser.

Internal contact for primarily corporate events.

Duties included securing of sleeping rooms, restaurant needs as well as catered events.

Strong partnership with the culinary staff for menu development.

Food and Beverage Purchaser September 2000 – September 2001

Marriott International, Downers Grove, IL

Promotion from Line Cook with expanded role and duties within the kitchen / service area of hotel operations.

Responsible for securing all Food and Beverage for suite property hotel.

Successfully reduced food associated costs from levels that we reaching 50% to well below the industry standard of 30%.

Line Cook July 1999 – September 2000

Marriott International, Downers Grove, IL

Promotion from Pantry Cook and relocation with Marriott family of hotels.

Responsible for creation of “daily specials” for dinner menu. Worked with team to run dinner service for restaurant, bar, room service as well as banquet services.

Pantry Cook 1996 – July 1999

Marriott International, Lisle, IL

Responsible for the preparation and maintaining of all cold service items in a convention / training center hotel.

Dinner service included 900 people per night in multiple shifts.

Education

Associates of Applied Science in both Foodservice Administration and Culinary Arts

College of DuPage, Glen Ellyn, IL

References

References are available on request.

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