Customer Service Manager
Resume:
Fanta “Sam” Keomany
High Point, North Carolina 27260
acvn1g@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
• Demonstrated track record of delivering excellent customer service in a consultative environment
• Excellent communication and interpersonal skills
• Ambitious. Loyal, Dedicated, and Creative
EXPERIENCE
Copper Mill Village Apartments, High Point, NC 2010-2012 RE Carroll Management Company
Assistant Manager
• Create applications to generate LRO weekly market update reports
• Stabilized a consistent 62% Leasing Closing Ratio & 72% Renewal Closing Ratio
• Organized Residential Functions
• Implement a strategic Marketing Plan
• Composed legal documents for company & residents Ashton Oaks Apartment Homes, Winston Salem, NC 2006-2010 Brown Investment Properties, Inc
Jaymor Management Group
Bridlewood Management
Assistant Manager
• Create applications to generate weekly market update reports
• Resolve tenants conflicts/issues
• Ensure fair housing compliance
• Assist need-based tenants find housing
• Compose legal leasing & company documents
Footlocker, High Point, Greensboro, & Winston Salem, NC 2000-2009 Store Manager
• Performed cash management
• Provided Exceptional Customer Service
• Inventory Control & Market Promos
• Interviewed, scheduled, trained, and supervised personnel
• Market Leader for 5 stores in the district
EDUCATION
Forsyth Technical Community College 2007
• Business Administration
SKILLS & LANGUAGES
• Software Microsoft Word, Excel, and Power point
• Conversational in English, Laotian, & Thai
CERTIFICATIONS
• 1/09 & 2/10- Fair Housing
• 1/09 & 3/10- Sexual Harassment
• 1/09 & 1/10- Leasing for a Living
• 1/09 & 2/10- Internet Leasing
• 1/09 & 3/10- Customer Service
• 4/09- Curb Appeal Class
• 4/09 & 2/10- Management Financial Course
• 6/09- Conflict Resolutions
• 6/09- Marketing Multi Housing
• 2/10- Bed Bug Awareness
• 2/09 & 1/10- Mold Awareness
• 11/09 & 2/10- Traffic Generation
REFERENCES
Upon Request
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