Customer Service Supervisor/Manager
Resume:
Adrienne Smith
**** ******** ***** *****, #**
Silver Spring, MD 20902
OBJECTIVE:
To obtain a managerial position where I can utilize the skills and educational knowledge I have gained.
EDUCATION:
2009 TESST College of Technology Beltsville, MD
Medical Assistant Certification
GPA 3.76
Record Management and Ethics Specimen Collection & Analysis
Patient Care Concepts Medical Insurance
Office Management and Accounting Office Emergency & Cardiac Care
Communication Computerized Finance Management
Pharmacology Hematology & Phlebotomy
Work Experience:
8/2016-Present Walmart
Customer Service Supervisor
Responsible for running the front end of the store. Customer Service Desk: Money Gram, Check cashing, Money orders, Refunds and Exchanges. Have to know policy and maximum limits of cash transfers. Have to lookout for scammers and make note of suspicious transactions. Answer calls from customers and handle customer complaints. Cashiers and all cash registers throughout the store: Make sure there is adequate coverage for all shifts; make sure cashiers take breaks and lunches on time; count podium every hour to ensure money is correct and correct change is given to cashiers; make sure all re-shops are claimed out and put back on floor to the correct department; direct customers to cashiers to ensure there are no long lines. Make sure training is done by all front end employees and signed off on. Responsible for 10 register audits a day and enter into SMART system. Work with loss prevention on theft. Maintenance, people greeters, and cart personnel: make sure bathrooms, break rooms, and overall store is kept clean and safe for customers; make sure carts are well stocked for customers to use. Participate in the hiring and interview process. Call technical support for all registers and self-checkout. Promote the use of our credit card, smart plans, and site to store.
Adrienne Smith
Page 2
3/2014-07/2015 Kmart Silver Spring, MD
Front End Lead
Assist in handling and solving member inquiries, concerns, or complaints. Engage in friendly conversation with members to build positive member relationships. Observe front end traffic and call for back up if needed. Proficient in the Shop Your Way Rewards Program, Shop Your Way Care Tool and Integrated Retail. Promote the use of credit card program, smart plans, and leasing. Possess knowledge of store, services, and locations of merchandise. Demonstrate expertise in and perform all service desk and checkout roles and responsibilities. Ensure that money order and western union reports are run at the end of the day and turned into the cash office. Participate in the interview process for potential checkout service and service desk associates and ensure that they are completing all required tasks. Recognize coaching opportunities to praise or improve performance of front end associates. Facilitate dialogue between front-line associates and the store leadership team. Work closely with HR Lead to ensure completion of all training for all front end associates. Monitor security alarms on front doors and log all incidents in the Electronic Article Surveillance logbook. Conduct continuous tours of the checkouts to prepare each register and podium for daily activity, ensuring that all required supplies are always available. Call technical support for register problems.
11/2009-Present Senior Caregiving DC/MD/VA
Take to exercise classes; run errands; take to doctor appointments; social activities; medication management; refill prescriptions; bathe and dress patient; feed patient; walk/exercise patient; grooming; change patient after bowel movements; prepare meals and light housekeeping.
1/2012-7/2013 Giant Food Hyattsville, MD
Cashier
Ring customer groceries; stock shelves; cash handling; monitor self-checkout; clean register after shift; customer service inquiries.
9/2006-5/2008 US Postal Service Hyattsville, MD
CFS Clerk
Prep/separate mail for distribution; load mechanized terminal w/mail; key change of address mail by special code; distribute mail by zip code.
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