Customer Service Accounts Payable
Resume:
Valoria J Simpson
Hillside, IL *****
acvjh2@r.postjobfree.com
Employment History
Skills
Experienced in all phases of Commercial Credit and Collections. Preparation of Service Contracts. Total Quality Management Skills, Customer Service, Computerized Accounts Payable and Receivables. Proficiency in AS400; JD Edwards, Oracle, Monarch, SAP, Microsoft Word, Excel, Lotus Notes and Outlook.
Consulting Engagements
2014 – 2016 Connect Search LLC and Advance Resources
Credit & Collections Representative
August 2015 – April 2016 – Robert Bosch Tool Corporation, Mount Prospect, IL
Reviewing aging reports (30,60,90 days) and comparing them to Dun
reports ran on the customer.
Reviewing blocked orders that have potential for release.
Researching credit worthiness
Researching/reviewing credit lines of customers
Communicating offsets
General maintenance
Accounts Receivable Associate
December 2014 – 2015 RTC Industries, Rolling Meadows, IL
Collections calls daily to various customers.
Send collection emails to customers, read older emails to obtain the most currents facts. Take notes and follow up on customers.
Use Excel skills daily to keep track of notes of conversations with customers.
Collections Analyst
2001 - 2014 SPX Corporation, Elk Grove Village, IL
Conducted daily customer collections calls to ensure targeted cash collections were met monthly for customers $100k and over. Acted as liaison between customers and organization to effectively resolve customer issues in a timely manner. Maintained customer aging reports and ensured all receivables were properly tracked for payment. Processed credit card payments. Conducted quarterly meetings to ensure large customer payments remained on track for collections. Processed daily customer billings and created memo billings for complex customer contracts. Research documents for credits upon approval issued credit memos.
Brought together a group of cross functional employees with the goal of listening to what the customer wanted to see in our invoices, statements and credit memos. Implemented process change that resulted in a cost reduction in postage and paper.
Worked with SAP Representative to have invoices automatically emailed at close of each business day.
Credit and Collections Representative
2000 - 2001 WorldCom, Chicago, IL
Commercial Credit Analyst and Collections. Responsible for customer inquiries. Reviewed aging and trial balances along with customer payment trends. Contacted both US and International customers to resolve billing issues and make collections before accounts reached 45 days past due. Prepared spreadsheets and account reconciliations along with monthly reports for senior management.
Received “Go for the Gold” award for achieving department goals of reducing customer account delinquency.
Services Billing Coordinator
1998 - 2000 Entex Information, Downers Grove, IL
Preparation of Service Contracts, payroll, weekly and monthly billings. Trained all employees on the use of Oracle-based time management system.
Received “The Spirit Award” for assisting the Administrative Department and going the extra mile during a period of time when the office was considerately short staffed.
Supervisor of Site Services
1991 – 1996 The Nutra Sweet Kelco Company, Chicago, IL
Performed Accounts Payable functions on JD Edwards and AS400 system.
Responsible for managing $3.2 million budget.
Purchased office equipment, supplies, issued travel advances and petty cash.
Interviewed candidates for open job positions.
Received a Discretionary Award to recognize my job performance in 1993.
Established emergency procedures for fire, bomb threat, power outage, earthquake and chemical release. Set up fire safety seminars with company and Chicago Fire Department. Developed supply ordering procedures to ensure efficiency.
Successfully negotiated company refund from Com Ed of $3,000.00.
Accounts Payable Clerk
1984 – 1991: The Nutra Sweet Kelco Company, Chicago, IL
Performed Accounts Payable functions.
Audited and processed expense reports.
Entered general ledger transactions and coded billing accounts.
Education
Richard J Daley College, Chicago, IL
Associate in Applied Science, Transportation
Transportation with Honors
Bradley University, Peoria, IL
Bachelor of Science – Psychology
Central YMCA Community College, Chicago, IL
Associate Degree – Liberal Arts and Sciences
References
References are available on request.
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