Customer Service State University

Clare Magers Ritzi

432-***-**** Home

432-***-**** Cell

acvd44@r.postjobfree.com

Summary:

I am currently a long term higher education secretary. I have worked in a variety of positions within two universities, Indiana State University and Sul Ross State University. I have worked in admissions, graduation auditing, aTRiO grant position, housing, light maintenance, custodial, academic department work, Supervised a small 24 plus student staff, accounting, and a variety of other areas as needed. I have been through multiple director changes, fire code changes, multiple university president changes, new/changing laws regarding higher education, the arrival of changing mental health needs and working at a minority serving institution.

Advanced Skills and Training:

Active Listening, Adaptability, Analytical/Critical Thinking, Argos Enterprise Reporting system

Banner (multiple modules and versions), Blackboard, Blogging, BoardMaker, Budgeting and expense tracking

Care-giver (elderly, young child and special needs), Clerical, Connections: Customer Service Training, Creative Thinking, Customer Service

Fire Code and Systems familiarity

GroupWise (1 & 2, Sharing and Email Management)

Hearing and Vision Screening Certification, Effective 2005-2010

ImageNow, Interpersonal Skills

Jotforms

KensioTaping: K1 & K2

Mentoring, MS Office(All software and trouble shooting)

NolijWeb (Document Imaging Introduction, Document Processing for Student Records)

Oral Communication Skills

Planning and Projections, Prezzi, Problem Solving, Public Speaking (tours, rules, sales)

Research, Residence (Software used by Res Life at SRSU to integrate charging with room assignments and other housing functions)

Sitebuilder, Social Media, Supervisory Experience, Section 8 Housing

Touchnet, TRIO programs familiarity

Weebly, Windows: Trouble-shooting, WISC

Employment:

1. Sul Ross State University, Alpine TX

Administrative Secretary, Upward Bound, April 2016 – Present

Administrative Secretary, Residential Living, September 2011 – March 2016

Secretary, Academic Center for Excellence, Oct 2007 – August 2011

Secretary, Depts of Natural Resources and Animal Science, March 2006-Oct 2007

5. 588 Educational Coop/Alpine ISD, Alpine, TX

Related Services Aide

March 2005-March 2006

Education:

1.Sul Ross State University, Alpine, TX

August 2014-present toward MS in Political Science

2. Sul Ross State University, Alpine, TX

August 1996- 2013 completed a BS in General Studies

Professional Accomplishments:

SRSU, Scientific Publication

Ritzi, C. M., and C. M. Ritzi. 2005. Carrion Consumption by a Great Blue Heron (Aves: Ardeidae). Bulletin of the Texas Ornithological Society 38(1): 17-18.

SRSU, Scientific Publication

Ritzi, C. M., and C. M. Ritzi. 2001. The Arthropod Community in Bat Guano from a Building in Presidio Co., Texas. Texas Journal of Science 53(1): 79-82.

US Census Special Situations, 2000

Transient populations in Vigo County

Sensitive Areas (Women’s Shelters)

Offered Spanish Speaking Crew leader Position

Federal Prison, Rockville State Facility, Plainfield State Facility

Civic and Professional Organizations:

Alpine Bucks Band Boosters, Fall 2011-present, Treasurer Fall 2014-Spring 2015, co-concessions manager Fall 2016

Alpine Elementary School PTO, September 2004- present, Secretary (2005-2007)

Alpine Middle School PTO, May 2011- 2013, President, Jan-May 2011 Secretary, Member 2009-2010

Big Bend Youth Soccer Association Board Secretary and U6 coach, Aug 2011 – 2013

Friends of the Alpine Library, bookstore volunteer coordinator (2004-2007), August 2004 – present

Girl Scouts Troop #452 Juniors/Cadets, Troop Mother September 2008-2010

Girl Scouts Troop #50 Brownies/Daisies, Assistant Leader September 2005-2008

National Council of Collegiate Honors Societies, Spring 2010 - 2012

Relay for Life Team Captain 2010 & 2011, participated in Relay for Life 2005 - present Society for Range Management Texas Section, August 1994-Present

Southwestern Association of Housing Officers Fall 2012 to present

SRSU Honors Club, Secretary Apr 2011 - 2012

SRSU Hammer and Anvil, advisor 2006-2008

SRSU Collegiate FFA, co-advisor 2006, advisor 2007

Texas Academy of Science, 1998 to present

Women’s Club of Alpine, Spring 2012-Spring 2014

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