Customer Service

E. ARCHANGELA HARTMAN JAMES

602-***-**** acvbnp@r.postjobfree.com

www.linkedin.com/in/archangelahartman

CAREER OBJECTIVE

Seeking an entry-level position as a regional representative for a local brewery.

SUMMARY OF QUALIFICATIONS

Excellent communication and interpersonal skills

Extensive product knowledge

Passion for traveling, meeting new clients, and learning about new products

EDUCATION

The University of Texas at San Antonio

Bachelor of Arts in Multidisciplinary studies Expected Graduation: December 2016

Focus on Communication, Business, and Sociology Major GPA: 3.15

Relevant Coursework

Business and Professional Speech

Principles of Marketing

Professional Presentation

Contemporary Sociological Theory

Public Relations (currently enrolled)

Social and Ethical Issues in Business (currently enrolled)

Glendale Community College, Phoenix, AZ

Associate of Arts in General Studies May 2008

EXPERIENCE

Associate – Torrid, San Antonio, TX March 2016 – Present

Recruited by manager based on my customer service skills while shopping in the store as a customer

Help to keep loss prevention down to 1.2% of overall sales by using excellent customer service

Increase self confidence in customers by helping them with clothing selections and getting to know them

Crew Member/Beer Section Lead – Trader Joe’s, San Antonio, TX September 2014 – Present

Prepare orders from 1-4 vendors and 5-40 cases of product four times per week, predicting sales

Regular merchandising to keep sections visually appealing and easy to navigate

Regularly commended for excellent customer interactions throughout the store

Food and Beverage Attendant – The Bistro at Russell Landing, Fort Lewis, WA July 2012 – July 2014

Served food in an MWR (Morale, Welfare & Recreation) restaurant serving civilian and military personnel

Waited tables during incredibly busy lunch rushes, dinner service and special events

Operated computer-based register for entering orders and payments

Supervisor/Teacher – As You Wish Pottery, Phoenix, AZ April 2011 – January 2012

Promoted to Supervisor within my first 30 days as an employee

Assisted customers with painting techniques and taught classes to students of all ages

Took reservations and planned parties over the phone and in person

ACTIVITIES AND HONORS

Tau Beta Sigma, Iota Tau (Service sorority) Spring 2016- Present

Spirit of San Antonio Marching and Pep Bands August 2015 – May 2016

Referee/Referee Trainer/New Skater Coach – Cast Iron Skaters, Fort Lewis, WA March 2013 – June 2014

ADDITIONAL SKILLS

Microsoft Office – Word, Excel, PowerPoint, and Outlook

Texas Alcoholic Beverage Commission Certified (through April 2018)

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