IT Project Manager

THOMAS W. ABBOT

Email: acvb0l@r.postjobfree.com

Public Profile: www.linkedin.com/pub/tom-abbot/30/aa1/928

** ******** **** ****: 908-***-****

Califon, NJ 07830 Mobile: 908-***-****

PROFESSIONAL SUMMARY

Creative, results-oriented IT Project Manager with extensive experience in translating complex financial formulas into innovative solutions. Effective in managing all aspects of software development life cycle (SDLC) from meeting with clients, defining requirements, developing detailed design documents, to overseeing coding and user acceptance testing and ensuring seamless implementation. Recognized by peers as top performer. Committed team player with strong work ethic, and advanced leadership and interpersonal skills essential for effective interaction between IT and client community.

Areas of Expertise:

•Systems Planning/Analysis/Design/Implementation

•Process Automation & Improved Efficiencies

•Project Management

•Financial Performance & Auditing Metrics

•Process Improvement

•Production & Client Support

TECHNICAL SKILLS

Extensive knowledge and experience in designing, implementing, supporting and troubleshooting complex telecommunications invoicing systems using MS SQL Server Management Studio Express, ActiveBatch, Microsoft Office Suite (Word, Excel, Access, Outlook, Project, SharePoint, VISIO), CICS, COBOL 370, COBOL II, OS/JCL, SYNCSORT, IBM Utilities, Intertest, Xpediter, FileAid, VSAM File Handling, VSAM Alternate Index Processing, and TSO ISPF/PDF, SPUFI, PowerDesigner.

EXPERIENCE

2014 – present

Taking on-line courses and working toward PMP certification.

IBM, Franklin Lakes, NJ 2013 – 2014

Project Manager

Established policies and procedures to report and remediate new time reporting product.

Developed schedules and procedures to integrate new methods for resource tracking, thereby reducing delinquencies and exceptions >70%.

Improved spreadsheets to enable quicker resolution times for time reporting issues and assignments.

Trained and mentored colleagues in the various aspects of time reporting and cross platform reconciliations.

Assisted with updating forecast vs. actuals. Oversaw resource allocation and forecasting.

ETS, Princeton, NJ 2011 – 2012

Business Systems Analyst

Assisted development team during major product implementations. Provided production support for day-to-day operations ensuring 100% availability of all applications across all platforms.

Maintained SDLC deliverables for package releases.

Principal asset to convert in excess of 200 file transfers to secure file transfers (FTP with SSL). Worked with end users to guarantee proper secured delivery with no business interruptions.

Intercepted diacritic characters from web based front end preventing the corruption of the mainframe database environment.

Updated country codes to conform to ISO standards and to allow for validation across multiple applications and platforms.

VERIZON BUSINESS, Piscataway, NJ 1992 - 2011

Project Manager/Senior Systems Analyst, 2002 - 2011

Served as team lead for up to (7) programmer/analysts responsible for designing, updating, and maintaining on-line and batch programs of (2) integrated telecom billing systems to support invoicing, taxation (VERTEX), accounts receivable, revenue reporting, and settlements with international telecom carriers. This included: invoicing $15M and producing ~500 invoices, 30 credit memos, and 75 settlement statements each month. Provided system expertise and created multiple data feeds to external auditors to ensure Sarbanes Oxley (SOX) compliance.

Led organizational effort to decommission (9) systems and one data center, eliminating (8) positions and appropriate mainframe licensing fees; resulted in savings of >$500K per year.

Oversaw process to integrate (3) invoicing systems to use one corporately supplied taxation module, eliminating need for (3) third party software licenses; resulted in net savings of $10K per year.

Managed (3) month project to automate customer credits of up to $10M into (2) separate accounts receivable systems on (2) separate mainframes, comprising both server and mainframe applications; resulted in 15% reduction of manual entries.

Developed automated process to create and apply customer credits against original invoices in accounts receivable system, reducing credit and collection research by 20%.

Automated feed to corporate general ledger, eliminating need for manual staff inputs; reducing costs by $500 per month and ensuring SOX compliance.

Provided key support to external auditors regarding international settlements between Worldcom and foreign carriers during bankruptcy proceedings, resolving open items of >$25M.

Delivered improvements to settlement sub-ledger, integrating accounts payable, accounts receivable, and inventory systems to facilitate reconciliation between Verizon Business and 100+ foreign carriers (PTTs).

Served as corporate Subject Matter Expert (SME) during staff reduction of ~10 headcount, ensuring orderly transition with minimized invoicing errors.

Provided production support to Invoicing, Accounts Receivable, and Revenue Reporting groups investigating invoice errors, and ensuring 100% availability of on-line applications.

Oversaw conversion of mainframe invoicing system into a server based (SQL) invoicing system.

Managed a team of business analysts and project managers and mentored junior members of the team.

Programmer Analyst/Programmer

Supported Billing and Rating groups, and responsible for invoicing job stream of ~$200K per month. Assisted in development and/or modification of (8) additional systems.

Re-engineered invoicing job stream, resulted in increased 95% reliability and 100% efficiency.

Managed system rewrite and enhancements, ensuring Year 2000 compliance. Attained corporate IT ACE Award; presented to top 1% of IT Department and awarded by management team.

Designed prototype CICS programs to be used in new IBM Enterprise System Architecture region, reducing development time >25%.

Created hierarchical database, combining (5) VSAMS and utilizing Alternate Indices to create relationships; resulting in enhanced Customer Service/ Customer Quality reporting.

EDUCATION and PROFESSIONAL DEVELOPMENT/TRAINING

BA degree, International Relations and Economics; The American University, Washington D.C.

IBM DB2 Family Fundamentals - certificate

Completed (8) hours Advanced VSAM File Handling Course; The Chubb Institute, Parsippany, NJ

Completed 525 hours Computer Programming Course; received certification;

The Chubb Institute, Jersey City, NJ

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