Sales Technical Support

Quazi S Nabi

647-***-**** acuuum@r.postjobfree.com

Pre Sales Solutions Consultant

An accomplished and experienced solutions professional with over 20 years of in-depth knowledge. An effective communicator, well known for building productive relationships, with vendors and clients. Solid background in Digital Printing, Scanning and Document Content Management, Variable Data, 1 to 1 marketing SW, Web to print, Pre-press SW, Workflow Automation, Windows Servers, Linux OS, Windows OS, Mac OS, IT industry. Other technical skills include:

Knowledge on Cloud Computing, Server Virtualization, Big Data, Internet of Things

Certified Microsoft Professional, CCNA trained and preparing for certification exam

Enrolled into Hadoop Platform and Application framework course

Problem resolution and achieving customer satisfaction

Solution Selling

Solid Product Demonstration and Presentation skills

Solutions Consultant, Production Systems

Areas of Expertise:

Pre-sales Technical Support, Conduct Solutions Demonstration

Articulate a clear Statement of Work, Project Manage the entire implementation

Prepare customer training Curriculum, Satisfactorily manage customer expectations

Establish a post-sales support escalation process, Review service performance with client

Maintain and expand technical and business knowledge through training, study and onsite delivery

Work collaboratively with sales team to achieve revenue goal

KEY ACCOMPLISHMENTS

I was the key member of the project team who conducted in depth print and workflow study from source to finish. Created a current and proposed scenario with analysis on productivity gain and cost saving for a large service bureau.

Actively engaged with Xerox Product Engineers and developers in the test and piloted a Enterprise Print Server. Resulted in successfully retaining the SYMCOR business.

As a part of a technical pre sales support, supported a 3rd party SW partner in the successful testing and implementation of Enterprise Printing System over TCP/IP, replacing legacy IBM Channel Connectivity.

Worked diligently with Xerox mainframe support group from El Segundo, CA and 3rd party partner, BARR system in the Xerox Enterprise Print Server project. Gained customer’s appreciation and got a fleet upgrade.

Led a project team with stake holders from sales, service, finance, 3rd party partner Avanti MIS and business group. Won the RFP and completed the project smoothly within the stipulated time line. Exceeded my yearly professional services plan by 40%. Recognized by the Customer and Xerox leadership team for my hard work.

CAREER HISTORY

XEROX CANADA LTD 1998-2016

Solutions Consultant, 2007-2016

Delivered expert advice on specialties including imaging hardware and software technologies, prepress software, 3rd party inline finishing solutions, middleware solutions, legacy systems, network infrastructure, outsourced solution and related components.

Analyzed the business and technological needs of the clients and assessed, designed and proof of concepts on qualified opportunities.

Act as a solution evangelist to sales, post-sales technical service, and product development team.

Consistently overachieved revenue plan by approximately 140%.

Awarded Service Excellence Club, top most accolade in service category.

Demonstrated the highest standards in Xerox performance enhancement processes.

Acted as the production consultant for sales team and covered top tier accounts such as Symcor, RR Donnelley, Data Group, and Ontario Public Services that also included Production Print Shop at Ministry of Government Services.

Pre Sales Analyst, 1998 -2007

Applied accurate, detailed knowledge of Xerox Production System and provided pre-sales technical support to major account sales teams.

Customer Service Engineer, 1998

Successfully managed response time, repair process, machine uptime and customer satisfaction.

Prior Experiences

XEROX: SAUDI ARABIA, Electronic Printing Specialist, 1993-1997

NV PHILIPS (BD): BANGLADESH 1986-1992

Service Manager, 1989-1992, Telecom Engineer, 1986-1989

EDUCATION & QUALIFICATIONS

Numerous in-house courses at Xerox, including:

High volume production printing equipment: BW and Colour, Xerox Freeflow Software Suite, In Line Finishing Systems, CP Bourg, Plockmatic, Solution Selling, Project Management, Colour Management, Elixir, XMpie

Print Output Management: BARR, SOLIMAR, Basic GMC, MIS integration, CCNA, MCP, CRM

BSc. Electrical and Electronic Engineering

Bangladesh University of Engineering and Technology, Dhaka, Bangladesh

Reference

Lloyd Samuels National Manager Service Programs & Technical Support

Xerox Canada Ltd 416-***-**** acuuum@r.postjobfree.com

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