Customer Service Technical Support
Resume:
LEAN WENN PHING WENDY
Position Applied : Home Based Typist
Personal Details
Address : BLK 754 Pasir Ris St.71, S510754 Singapore
Email : acuuma@r.postjobfree.com
Contact Num : +65 9352 6288
Date Of Birth : 28 March 1987, Age 29
Nationality : Malaysian
Status : Single
Objectives
To secure a promising position that offers both a challenge and a good opportunity for growth.
Working Experience
Total Years of working experience : 10years
Technical Support Agent, Datacom Malaysia
November 2014 – Present
Involve in:
Answers and responds to inbound calls, emails, or chats using document procedures, available tools and supplied scripts to access customers ¦
technical support needs and handle/ route accordingly to the satisfaction of the customer.
Creates service requests within supplied Customer Relationship Management ( CRM ) system.
Provides direction to customers promoting online self-service and web based solutions
Uses a lab to simulate customer environment and issues as necessary to replicate & resolve
Escalates to Technical Support unresolved customer issues by packaging, with concise description, actions, and traces required for escalation of “bugs” and/ or “request for assistance”
Handles RMA issuance and guidance to promote self- service RMA tracking
Remains knowledgeable of performance requirements, product line and service offering
Maintains awareness of and compliance with all personnel policies
Senior Logistic, Inventory cum Customer Service Officer
PLC Pet Lovers Centre Petaling Jaya, Selangor, Malaysia
February 2011 – February 2014
Involve in:
Attend to on-call customers and arrangement of Home Delivery services and redemption requests.
Meeting customers as a solution provider and resolving customer complaints.
In charged of stock transfer, documentation, and arrangement of logistics between outlets.
Data Entry for customer’s particular
Promoted to Senior Inventory& Logistics cum Customer Service Officer in May 2012
Sales and Marketing
Herbalife International, Malaysia
August 2009 to November 2014 ( Part time )
Involve in :
Marketing products and recruitment of distributors
Conducting products and marketing plan presentations and trainings.
Products sales and promotions.
Customers and down line follow up and recordings.
Founder and manager of a wellness club.
Perform and train body analysis and provide wellness consultations.
Organize road shows and Health Awareness Campaign in public.
Trainer to new Wellness Coaches.
Customer Service Operator
Great Eastern Insurance SdnBhd, Penang, Malaysia
December 2004 – July 2008
Involve in:
Answering all incoming calls from customer and agents
Register all new insurance cases by key in customer’s particular into the system
Promoted to New Business Officer in June 2006
Education History
STPM Graduated ( Pre-U )
Saint Xavier Institution, George Town Penang, Malaysia
May 2005 to December 2006
SPM Graduated ( High School )
SMJK Phor Tay, George Town Penang, Malaysia
Jan 2000 to December 2004
Participated
Chairperson for St John Ambulance and English Language Society (2002-2004)
Captain forschool Badminton Club (2003-2004)
Badminton Competition St Xavier Institute 2006 (Champion)
New Straits Times The Largest Run on the Longest Bridge in Asia
First Aid and Marching Competition 2003 (N7&NC7)
Buddha Dharma Examination Passed (2001-2003)
Completed National Service Malaysia (2005)
Skills
Personal Traits:
Articulate and engaging person to talk to.
Highly initiative and creative thinking.
Energetic with positive attitude.
Enthusiastic, eager to meet challenges and quickly assimilate new concepts.
Problem solver with strong analytical and troubleshooting skills.
Proven relationship-builder with excellent interpersonal skills and patience.
Excellent cross-cultural communication and written skills.
A responsible and reliable person and able to cope easily in teamwork.
Hardworking with good time management skills.
Keen of learning and a very fast learner.
Flexible and willing to work within constantly changing priorities.
Self-motivated and highly independent with high drive to work in fast-moving industry.
Language Proficiency:
Speaks fluently in English, Mandarin, Malay
Other languages: Cantonese and Hokkien
Computer Skills:
•Microsoft Windows XP, Windows Vista, Windows 7, Microsoft Word, Microsoft Excel, & Microsoft PowerPoint
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