Human Resource Manager

Joyce M. King

N**** Government Road Cell phone: 920-***-****

Seymour, Wisconsin 54165 ***********@*****.***

Profile

Human Resource and Administrative professional with more than 10 years of experience within government, corporate and hospitality environments. Master of Science graduate in Management & Organization Behavior, Bachelor of Arts graduate in Business Management and Communications, with Human Resources minor.

--Demonstrate ability to manage multiple projects efficiently and accurately while serving as a strategic partner in improving, empowering and enhancing positive employee relations.

-Recognized by managers, co-workers, and clients for exceptional oral and written communication skills.

-Acknowledged for demonstration of leadership, contributions to the team, and the ability to motivate staff and

volunteers.

-Intermediate to advanced proficiency using business technology tools including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), AS400 Kronos, Ceridian, ADP Virtual Edge, First Advantage and Ulti-Pro systems.

Core competencies include

Customer/Client Communications

Confidential & Sensitive Information Handling

Research, Data Analysis, Writing & Report Preparation

Workflow Planning & Prioritization

Document & Records Management

Meeting Facilitation & Group Presentations

Project Management

Professional Experience

radisson hotel & conference center – Human Resources Department – Green Bay, WI

Human Resource manager Sept. 2013 to Present

Process all phases of recruitment which includes but not limited to managing the applicant tracking system, Hospitality Online, manage internal and external job postings, complete background checks and references, make job offers, coordinate and conduct new hire orientation, onboarding new hires in the HRIS system, Ulti-Pro, for data consistency and reporting. Represent the Radisson and Wingate hotels at job fairs. Conduct exit interviews. Update job descriptions as needed.

Manage delivery of training Radissons’ customer service training entitled Yes I Can and Responsible Business classes for existing and new employees. Also, Igniting Yes I Can to Supervisors and Managers. Based on the results of the Kenexa employee engagement surveys assist in strategizing with department managers to improve employee - management relations. Identify training needs of personnel and coordinate various training classes for both management and front line staff. Manage monthly General Manager round table. Employee relations event planning and execution of events such the annual picnic and holiday event.

Monitor, consult and make recommendations on general policy administration for managers to ensure consistency and fairness. Manage employee complaint and appeal process as well as ensure termination process procedures are adhered to. Update and maintain department Standard Operation Procedures (SOP’s).

Conduct and participate in compensation surveys, calculate and input annual increases.

Working knowledge of payroll processing, medical and health benefit insurance benefits and plans. Including generation of routine reports.

potawatomi casino & hotel – Human Resources Department – Milwaukee, WI

COMPENSATION SPECIALIST (PROGRESSIVE ADVANCEMENT) Dec. 2012 - Sept. 2013

Provide salary recommendations and compensation related guidance to department management by analyzing the Company’s compensation programs in relationship to the current market and trends.

Participate in related salary surveys.

Assist management in developing, updating and maintaining job descriptions and organizational charts for each position within the Company.

Conduct job evaluations for new positions. Maintain records and documentation of activity.

Classify jobs according to the Fair Labor Standards Act with regard to overtime provision.

Prepare reports and statistical summaries from employee data and other reference materials.

RECRUITER Feb. 2011 – Dec. 2012

Develop and execute plans to efficiently and effectively fill open positions within the organization to meet business needs, with an emphasis on Native American hiring, utilizing ADP Virtual Edge and First Advantage applicant tracking system.

Working in a fast-paced, high-volume environment; maintain organization, meet deadlines, possess integrity and confidentiality.

Attend career fairs to expand recruiting initiatives to educate, increase quality and quantity of candidates.

Provide on-site presentations to candidates to educate on benefits and gaming license process.

Ensure full compliance with departmental internal controls, policies, procedures and regulations.

Promote positive relations through prompt, professional, courteous and efficient service.

Provide excellent internal and external customer service for program operations. Schedule prescreens to ensure minimum qualifications are met and appropriate selection criteria for prospective candidates, administer the interview selection process to ensure applicable laws, rules, and regulations are understood and utilized.

ONEIDA TRIBE OF INDIANS OF WI – Human Resources Department – Oneida, WI

HUMAN RESOURCE GENERALIST (PROGRESSIVE ADVANCEMENT) Nov. 2008 - Dec. 2010

Serve as contact person for Gaming Division Management to provide HR related changes that affect their staff, project hiring needs, communicate options regarding various hiring and compensation processes.

Coordinate with managers to develop and update job descriptions, perform position salary and market analysis ensure compliance with laws, post job positions perform general ledger changes, transfers, title job reassignments and maintain CastNet (internal posting website). Recruit temporary employees.

Schedule testing, prescreens, interviews and serve as interviewing officer. Ensure candidates meet specific job requirements and background eligibility; including driver clearance information, verify tribal enrollment and employment verification. Offer positions to selected applicants and assist in negotiating salary, pre-employment drug testing, complete and process paperwork for employment process such as registering for orientation, updating personnel changes and payroll information in the AS400 system. Lead cross training program and participate in workforce development team.

HUMAN RESOURCE SPECIALIST JULY 2005 – OCT. 2008

Provide excellent internal and external customer service for program operations. Schedule testing, prescreens, interviews and serve as interviewing officer. Maintain various pools. Ensure applicants meet bonding, enrollment, testing, driver license, backgrounds, employment verifications and pre-employment drug test and other qualifications as specified by job description. Accurately and consistently enter all applicable information into various databases for documentation and compliance with established regulations, policies, and procedures observed by federal law and the Oneida Tribe.

Process personnel and salary changes, transfers, reassignments, terminations, temporary and limited term employment contracts, on demands, scheduling orientation, recruit temporary employees.

Attend departmental meetings to ensure valuable communications and updates. Communicate with Team Leader regarding problems and needs of our customers to ensure effective working relationships.

Human Resource Assistant (Emergency Temp – ET position) May 2005 to July 2005

●Provide clerical and administrative assistance to the HR Team Leader and HR Specialists.

●Collect, enter, and maintain various applicant, employees and employment information, i.e. driver database, test scores, enrollments, background database, pre-employment drug screening database, in AS400, Quattro Pro and Paradox.

Request background checks, conduct employment verifications, offer position to applicant, and complete new employee paperwork as assigned.

Administer applicable testing as needed.

Education & Professional Development

Master of Science (Management & Organization Behavior) – Silver Lake College May 2008

Bachelor of Arts (Business Management and Communications) - Concordia University Wisconsin Mar. 2005

Human Resources Management Certificate - Concordia University Wisconsin July 2004

ADDITIONAL TRAINING:

Greater Green Bay Mediation Center

Mediation Training

Carlson Rezidor Business School:

Star Selection (Recruiting, Interviewing and Selection)

Tapping the Power of Motivatioin through Rewards and Recognition

Effective Feedback Conversations with Employees

Motivating Your Employees to Boost Performance

Realizing and Developing the Talent in Others

Seminars through Career Track:

Essentials of Communicating with Diplomacy and Professionalism

Conference on Directing, Controlling and Managing Projects

Self-Assured, Relaxed and in Control Workshop

Northeast Wisconsin Technical College:

Supervision Certificate

Covey Leadership Training:

First Things First Time Management Seminar

The 7 Habits of Highly Effective People

Rockhurst University Continuing Education Center

Mastering the Essentials of Human Resources

Oneida Training and Development:

Emotional Intelligence

SCERTS (Supervisory Certification)

Inside Out Coaching

Keys for Success – Customer Service Training

EEO (Equal Employer Opportunity) 1 & 2

Managing Problem Behavior in the Work Place

Performance Review Training

Discipline Training for Supervisors

Diversity

Background Laws & Regulations

Wisconsin Caregiver Program

SOP Writing Training

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