Customer Service Office
Resume:
To whom it may concern:
I am responding to you advertisement regarding a position within your company. It is with great anticipation that I present my resume to you for this vacancy as I firmly believe that I perfectly qualify for the role.
I am self-motivated, friendly and enjoy being in an office environment. I consider myself to be an enthusiastic person who performs all office tasks to the highest standard and within given timescales. My core strengths include, but are not limited to:
Competent level with Microsoft Office.
Proven electronic diary management skills.
Good telephone manner and client interface skills.
Able to confidently communicate to senior level staff.
Competency in: Money Order Issuance, Shelves Stacking, Time management, Mail Sorting, Complaint handling, Inventory Maintenance, Parcel weighing, Postman coordination, Cash Drawer handling, Front desk Handling, Office Supply Management and Multitasking
Competency in office stock item reception, inspection, control, disbursement, inventory maintenance, request filling, ordering and reporting.
With my past employers, I provided comprehensive administrative support to colleagues and assisted in the smooth and efficient running of the office. I was responsible for all aspects of the day to day running of the filing, copying, report writing, and invoicing jobs. My other duties included receiving and handling telephone enquiries, Accounts Receivables/Collections, scheduling, dealing with queries and providing general information about the company.
I am able to prioritize my work load and respond to frequently changing demands, all in all I consider myself to be highly qualified in all those competencies that you want from a candidate; IMMEDIATE AVAILABILITY.
In closing I would like to thank you for your consideration, and I look forward to discussing the possibilities with you in greater detail in the near future.
Yours sincerely,
Claudio F. Meis
1 Warwood Road
Etobicoke, ON. M9B-5B2
Tel.: 416-***-****
Email: acugd9@r.postjobfree.com
CLAUDIO F. MEIS
1 Warwood Road Etobicoke Ontario M9B-5B2
Tel.: 416-***-**** acugd9@r.postjobfree.com
QUALIFICATIONS PROFILE
Analytical and detail-oriented professional with experience coordinating, planning, and supporting daily operational and administrative functions to excel as a Customer Service Representative role.
Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations.
Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres.
Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives.
Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managing, arranging, and coordinating executive calendars, travel, contacts, conference bridges, appointments, and luncheons/events.
Competency in: Money Order Issuance, Shelves Stacking, Time management, Mail Sorting, Complaint handling, Inventory Maintenance, Parcel weighing, Postman coordination, Cash Drawer handling, Front desk Handling and Multitasking.
Competency in office stock item reception, inspection, control, disbursement, inventory maintenance, request filling, ordering and reporting.
PROFESSIONAL EXPERIENCE
July 2003 – December 2009
SEAGRAMS - Administrative Assistant / Office clerk – Brampton, Ontario, Canada.
Serve as administrative liaison with others within and outside the company regarding administrative issues related to purchasing, personnel, facilities and operations.
Facilitated new hire orientation that included retrieving all new hire paperwork and I-9 verification process.
Scheduled travel, hotel & car rental reservations and submit expense reports for employee reimbursement for the department.
Process photo and employee ID badge for new hire also submitted paperwork for parking and building card access.
Report weekly out of office schedules for VP’s group.
Managed daily office functions distributed incoming mail, prepared outgoing mail via FedEx, and printing, copying and scanning documents.
Maintained office inventory by means of stock item reception, inspection, control, disbursement and inventory maintenance, request filling, ordering and reporting.
Scheduler for Conference Room Meetings.
August 1997 - June 2003
Senior Administrative Assistant – Office Assistant – NORTEL, Mississauga, Ontario.
Used computer word processing, spreadsheet, and database software to prepare reports, memos, documents, invoices and financial statements
Sorted incoming mail, faxes, and courier deliveries for distribution and Prepare and send outgoing faxes, mail, and courier parcels
Forwarded incoming general e-mails to the appropriate staff member
Forwarded voice mail from the general mailbox to the appropriate staff member
Purchased, received and stored the office supplies ensuring that basic supplies are always available
Coded and filed material according to the established procedures
Updated and ensured the accuracy of the organization's databases and Backed-up electronic files
Provided secretarial / administrative support to management and other staff and made travel, meeting and other arrangements for staff and coordinated the maintenance of office equipment
Answered general phone inquiries using a professional and courteous manner, directed phone inquiries to the appropriate staff members and replied to general information requests.
Greeted clients/suppliers/visitors to the organization in a professional and friendly manner
Coded and file financial material according to established records management procedures
Processed accounts receivable / payable ensuring timeliness and accuracy of information
Prepared accurate bank reconciliations / deposits and Administer petty cash
Assisted with financial reports as required and month end duties as required
With the Executive Director, prepare meeting agendas and supporting material for distribution
Ensured the timely distribution of material to the Board and Support the Board with meeting, travel and other arrangements
Drafted minutes of Board meetings for review by the Executive Director and Create action list for management staff from board meetings
EDUCATION
PRESENTLY, HUMBER COLLEG, Toronto, ON, CA.
About to complete Computer Engineering Program. In 6th (final) Semester of program.
1978-1983, KIPLING COLLEGIATE INSTITUTE Etobicoke, Canada.
Secondary School Honours Graduation Diploma and Secondary School Graduation Diploma.
LANGUAGES
Fluent in English and Spanish. Understand and speak Italian.
COMPUTER SKILLS
Programming:
Visual BASIC, C, PHP, Java and HTML. Some JavaScript.
Operating systems:
Windows 95, 98, ME, NT, 2000, XP, VISTA, 7, 8 and 10.
Statistical Packages:
Minitab, Statistica and SPSS.
Office Programs:
MS-Excel, MS- Word, MS-PowerPoint, MS-Access, MS-Project and MS-FrontPage.
Other Packages:
Mathematica, Macromedia DREAMWEAVER, Macromedia FLASH, Adobe Photoshop 15.
Databases:
MySQL, Oracle SQL.
INTERESTS
Computing, Software Programming, Web site design, Music, Reading, Tennis, American football, Baseball and Physics.
ADDENDUM
My punctuality, strong dedication, ability to assimilate and to quickly process information, coupled to a teamwork philosophy will guarantee an optimal contribution to your company.
Contact this candidate