Customer Service Engineer

DONATAS KIZNIS

acufco@r.postjobfree.com +1-980-***-****

SKILLS & ABILITIES

Cost management

Excellent planner and coordinator

High customer service

Vendor sourcing

JIT deliveries

Strategic planning

Organizational and time management skills

Multi-tasking

Strong analytical skills

Operations management

Tactical thinker

EXPERIENCE

AQ WIRING SYSTEMS

2003 - 2016

SALES MANAGER

2014 09 – 2016 03

Selling Wiring Harnesses, Power Cables, Electric centers.

Submit strategic plans for business improvements.

Manage 30 MUSD yearly budget.

Manage external audit (Customers, Auditors)

Engage employees in business processes with positive motivational techniques.

Built long-term customer relationships and advise customers on purchases and promotions.

Achieved sales goals of 3 MUSD through new customer sales.

Manage risk mitigation and crisis activities.

Root causes analysis & maintain corrective actions.

Make contracts and agreements with customers and ensure implementation.

Set cost module and parameters.

Set and verify general calculation methods.

Participate to Business Review Meetings.

SUPPLIER QUALITY ENGINEER AND COST ANALYSIS

2010 01 – 2014 09

Responsible for cables, sub systems (switches, diodes, relays, fuses, PCBs) and metal parts.

Resolving internal and external quality problems and implement corrective actions.

Identify, prioritize and drive implementation of continuous improvement opportunities.

Analyze manufacturing cost and negotiate for the right price.

Review CBD and analyze bill of materials (BOM).

Identify cost drivers of raw material and verify validity of price.

Perform on-site audits to check capability, processes, control plan, etc.

Develop supply chain processes and methods to minimize part cost.

Supplier performance indicators and improvement activities.

Perform 1st article inspection.

Attend appropriate customer, business or Program meetings.

Recover plans for critical parts and ensure production on time.

Partner with R&D, Commercial, Operations, Supply Chain and other key stakeholders to implement sourcing strategies and contingency plans.

Supplier selection and verification.

Knowledge of PPAP, FMEA, APQP, 5S, 8D’s, Control Plans, RCA.

Analyze production system report and take necessary action to follow KPI. (Achieve on-time delivery, reduce overtime, extra cost, stock turns, PPM).

Review with suppliers, customers and coordinate of fulfilling set strategy.

Follow up VA/VE activities.

Team member of internal audits.

ENGINEERING TEAM LEADER

2007 01 – 2010 01

Lead engineers to serve customers (design, RFQ) and production (drawings, working instructions, assembly boards, working stations)

Supervise of 30 team members.

Set and perform quality assurance plan.

Identify obsolete materials and help to reduce inventory levels.

Collaborate with the Logistic department to have production and deliveries on time.

Direct all phases of implementation projects, from RFQ to Cancellation.

Responsible for implementing product changes (ECN’s), deviation approvals, issue changes.

Coordinate prototype and PPAP build.

Production improvements programs.

Identify improvement possibilities and establish proactive corrective actions.

ENGINEER

2003 08 – 2007 01

Prepare documentation for production of wiring harnesses and electrical centers.

Assembly of wiring harness prototypes and modify already finished.

Make electrical test programs to test electric circuits.

Create BOM and calculate operation time.

New Product Introduction (NPI).

Analyze cost drivers, look for value added solutions and alternatives.

Cooperate with purchasers for cost savings.

Develop, execute and analyze supplier quality measures.

Validation and qualification testing of products.

Material change to avoid impact of the production plan.

Knowledge of data analysis tools.

EDUCATION

KAUNAS UNIVERSITY OF TECHNOLOGY, LITHUANIA

MASTER DEGREE 2003 - 2005

Production Management - Managing, planning and control systems, handling of projects, plan and organize sales of the manufacturing site. Quality management, finance, analyze company activity, production planning, stock inventory, culture of marketing, ordering, lean principles, Kanban, materials and product flow.

KAUNAS UNIVERSITY OF TECHNOLOGY, LITHUANIA

BACHELOR DEGREE 1999 – 2003

Transport Engineering - Logistic, diagnostic of vehicles, vehicle exploitation and repair, engine of vehicles, transport technology, electronics chain, engineering of materials, engineering graphics, micro and macroeconomics, management and other subjects.

ADITIONAL INFORMATION

High working attitude, team oriented, co-operative in cross function team, friendly, helpful, initiative, ambitious, self-motivated, reliable, customer service focused and punctual. When taking decision always think about cost and effect; rank situations critically. My knowledge of different MRP systems and advanced computer skills helps work effectively. Experience of ISO 9001, ISO/TS16949, ISO 14001, KOLA, CATIA, PPAP, APQP, FMEA, Six Sigma. I am able to read blue prints and have knowledge of GDT (Geometric Dimension and Tolerance)

COMPUTER SKILLS

MS Excel, Word and other MS Office programs, AutoCAD, MRP/ERP – MS Dynamics, Axapta, Monitor and other internal developed web based manufacturing software.

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