Sales Developer

Sindhuri Ghattamaraju Sri Sai

Email: acty06@r.postjobfree.com Phone # 786-***-****

PROFESSIONAL SUMMARY:

Around 8+ years of Experience in the IT sector with 6+ years of experience in SFDC CRM Platform as a Developer/Administrator and business analyst. Also 2+ years of Experience in Java as a Developer.

Experience in Proven ability to integrate business processes across disparate systems. Experience with Salesforce.com developer toolkit including Apex Classes, Controllers, Apex Classes, Apex Triggers, and Visual force pages.

Hands-on design and development using Force.com Platform, Database Management Systems MS SQL Server 2005/2008, Oracle & MS Office Suite.

Experience in Creating Custom Objects, Custom Fields, Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow, Reports and Dashboards.

Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, Approval Processes and Page layouts.

Experience of Web-to-lead, Web-to-case, Email-to-case functionality.

Developed and worked on different Salesforce.com environments such as Sandbox and Production environments.

Good experience in writing business logic in Apex programming language.

Experienced in Deployment using Force.com, Change Sets and Ant Tools.

Proficient in using meta-data migration tools like Eclipse IDE and Sales Force Apex Data Loader.

Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API and SOAP.

Capable of rapidly learning new technologies, processes and successfully apply them to projects and operations.

Experience in providing production support, analyzing the cause and fixing it.

Implemented and delivered projects under Agile Development Environment and Test Driven Environments with large and small Team Projects.

Excellent analytical, de-bugging and documentation skills.

Salesforce Technologies:

Apex, SOQL, SOSL, Visual Force (Pages & Components), Triggers, Batch Apex.

Programming Languages:

C, Java, Apex, Visual force page, HTML, XML, CSS, JavaScript, J Query.

Web Services:

REST and SOAP API

Salesforce API Tools:

Force.com Migration Tool(ANT), Force.com IDE –Eclipse

Version control systems:

Git Hub

Other Tools:

Microsoft Office, Microsoft Visio, Rational Rose, Inkscape, JIIRA, Jitter bit, Demand tools, SharePoint, Service Now.

DATABASE

Oracle 10g/9i, MS SQL Server 2005/2000, UDB DB2,MySQL.

PLATFORM

Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in.

Operating System

Windows NT/2000/XP Pro/Vista, Windows Server 2000/2003/2008, IBM-AIX

EXPERIENCE SUMMARY:

Client: Cisco. San Jose, CA [June 2013 - Present]

Role: Sales force Administrator/Developer/Onsite- Coordinator

Responsibilities:

Worked with the Business group for requirement gathering throughout the planning and implementation.

Worked as On-site coordinator for All Projects and RFE’s to Offshore Team.

Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.

Created new Apex Triggers, Apex Classes, Batch Classes and Schedule Classes, Email Services according to the Project Requirement.

Created Web Service Integrations with the Onpremise applications and external applications using SOAP API and REST API.

Created Custom Buttons Using JavaScript and implemented Single Sign On in sales force.

Created Test Classes, new User Accounts and assigned Profiles as per their role in role hierarchy.

Defined Org wide defaults to restrict access from users and Sharing Rules to provide access for limited users.

Created Assignment Rules on Leads using Apex Triggers and Data Validation rules as per business requirement.

Implemented Manual Sharing through Apex Classes.

Customized Page layouts for Standard/Custom objects and assigned Record Types.

Performed day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports).

Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Opportunities, Opportunity Products, Products, Price book, Cases, Entitlement, Reports, and Dashboards.

Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.

Created Approval Processes, Email Templates, Letterheads in HTML and Visual Force.

Performed Integrations with External Products and Managed Packages.

Installed Managed Packages, Assigned Package Licenses to users and Created Permission sets, Assigned Home Page Layouts for Users.

Created Reports, Custom Report Types and Dashboards to track data of Standard Objects and Custom Objects.

Created Various Validation Rules & Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.

Worked with groups, Participated in Requirement Gathering Sessions & CCB Meetings to define their needs and developed a specification document And Low Level Design Document of the Project.

Designed various Webpages in Visual Force for capturing and POS Transactions from external Systems and re-assigning the data into different Queues using Customer Actions and Queries.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows Vista.

Client: Manpower Group, Milwaukee [Jun2011-May2013]

Role: Sales force Developer/Administrator

Manpower Group is the world leader in innovative workforce solutions, connecting human potential to the power of business. Manpower Group serves both large and small organizations across all industry sectors through four main brands and offerings: Manpower Group Solutions, Experts, Manpower and Right Management.

Responsibilities:

Proven ability to independently perform development, testing, implementation, documentation and updating as it relates to the Sales Force and system administration.

Manage Salesforce.com CRM application. Also responsible for maintaining the functional areas of data management, contacts, leads, campaigns, opportunities, accounts, dashboards and reports etc.

Implement new enhancements including creation of custom objects, workflows, email alerts and templates and campaigns.

Developed Triggers to handle the business process.

Develop and maintain Visual force pages and controllers.

Maintain multiple user roles, security, profiles and workflow rules.

Setup Role hierarchy and create sharing rules to limit data visibility.

Complete bulk imports of data using Apex Data Loader.

Participate in cross-functional teams that address strategic business issues involving CRM and sales operations

Implementing and managing various complex sales, marketing and services business processes within multiple Org.

Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.

Identify SFDC usage problems and craft technical / communication plans to IT/business teams.

Keen attention to detail and complex problem solving abilities from operational and technical perspective. Ability to work independently and engage supervisor as needed.

Deploying code from lower sandboxes to production environment and address issues related to functionality etc.

Client: Ribbit/BT, Mountain View, CA [Aug2009 -May 2011]

Role: Sales force Developer/Administrator

Ribbit provides the supply chain infrastructure from production through delivery that enables content providers and service providers alike to engage and prosper in today’s video economy. The Sales force CRM application developed is used by the sales and support teams to keep track of customers, their contact information, opportunities in pipeline and activities.

Responsibilities:

Configure, maintain, develop and support the salesforce.com application.

Create and manage custom objects, fields, and formulas.

Develop and maintain custom reports, dashboards, validation rules, approval processes and custom workflows.

Develop and schedule Batch Jobs when required.

Data mapping and data migration into current salesforce.com instance.

Manage salesforce.com instance using the standard aspects of the salesforce.com setup menu.

Maintain, create and manage user accounts, profiles and security.

Customize new and existing page layouts for individual business units within the organization.

Recommend, implement, test and deploy Visual force pages and Apex classes and triggers.

Performed the techno-functional role of Salesforce.com Analyst/ Developer and Administrator in the organization.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component), Salesforce.com Data Loader, Informatics On Demand, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, Eclipse IDE Plug-in.

Client: Dell, Austin, TX [Jan 2007 – July 2009]

Role: Java Developer

Dell Inc. is an American privately owned computer technology company based in Round Rock, United States, that develops, sells, repairs, and supports computers, related products and services

Responsibilities:

Involved in analysis and design of the application architecture based on MVC Architecture, used open source Struts framework and Database with new field updates added to the legacy system.

Wrote and customized several java programs for the spend management system at SBI to streamline the process of procurement.

Involved in Application development with IDE Tool Eclipse and web server Tomcat.

Designed and developed User Interfaces, Menus using HTML, DHTML, JSP, Java Script, Client side and server side validations.

Used PL/SQL, Stored Procedures, table level and system level triggers for handling database processing and generating analysis reports.

Involved in Module and Unit Level Testing with JUnit.

Participated in database tuning.

Environment :Java/J2EE, J2SE,Struts 1.1, XML, DOM, SOAP, Eclipse, SVN, Web logic 8.1, Tomcat, Oracle 9i, PL/SQL, Toad, Ant, JUnit, UNIX, Shell scripts.

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