Medical Assistant Customer Service
Resume:
CHARLEEN BROWN
**** ***** ****** **** *******, FL 33510
Work History
****-******* ******* ********** ****** Brandon to Lakeland, FL
Medical Assistant Instructor
Instruct students in proper phlebotomy techniques, injections, vital signs with SOAP notes, EKG technician skills. Front office duties include proper phone etiquette, ICD-10 and CPT coding training, and anatomy and physiology of the body. Medical Terminology and professionalism
2012-2013 Ultimate Medical Academy Tampa, FL
Medical Assistant Instructor
Instruct students in proper phlebotomy techniques, injections, vital signs with SOAP notes, EKG technician skills. Front office duties include proper phone etiquette, ICD-10 and CPT coding training, and anatomy and physiology of the body. Medical Terminology and professionalism
2011-2012 Southern Technical College Brandon, FL
Medical Assistant Instructor
Instruct students in proper phlebotomy techniques, injections, vital signs with SOAP notes, EKG technician skills. Front office duties include proper phone etiquette, ICD-10 and CPT coding training, and anatomy and physiology of the body. Medical Terminology and professionalism
2008-2011 Ultimate Medical Academy Tampa, FL
Medical Assistant Instructor
Instruct students in proper phlebotomy techniques, injections, vital signs with SOAP notes, EKG technician skills. Front office duties include proper phone etiquette, ICD-10 and CPT coding training, and anatomy and physiology of the body. Medical Terminology and professionalism
2006-2008 USF Health Tampa, FL
Medical Assistant Float & Electronic Medical Recorders Instructor
Assist in the medical clinic performing multiple tasks such as rooming patients, phlebotomy, injections, vital signs with SOAP notes into the EMR system, EKG. Some days teaching the Electronic Medical Record System to all employees and troubleshoot the system when need.
2003-2006 Meriden Research Tampa, FL
Assistant Clinical Research Coordinator
As the assist to the coordinator I performed all the EKG’s, vital signs phlebotomy’s and urine screens. In the absence of the coordinator I reviewed the client’s journals and distributed any study material as needed. I also had to know all the protocols and guidelines for each study.
2001-2003 United Labor Agency Inc. Hartford, CT
Community Service Representative
Coordinate the daily operation of all aspects of a food pantry ordering food, maintaining client files and distributing over 100 tons of food annually. Organize Coat drives, Toy drives and Community events. Setting up workshops for resume writing and how to interview well, teaching clients how to dress for success.
1996-2001 American Red Cross Farmington, CT
Certified Phlebotomist
Responsibility included performing customer service duties and determining donor status .Adhering to the strict OSHA regulation and following the FDA guidelines. Using proper technique for blood collection at blood drives
Education
2013 Nursing Assistant Training
Southern Technical Institute, Pinellas Park, FL
2011 Allied Health Science/Associates Science Degree
Ultimate Medical Academy, Tampa, FL
2005 Medical Assistant /Diploma
Remington College, Tampa, FL
Certifications
1993 ASCP CPT Certified Phlebotomist Technician
2018 AMT RMA Registered Medical Assistant
2018 NHA CCMLA Certified Clinical Medical Laboratory Assistant
2018 NHA CPT Certified Phlebotomist Technician
2016 AMT AHI Certified Allied Health Instructor
2017 AHA BLS/BLS CPR Instructor
All of the Certification are current
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