Management Information Technology

JOHN N. MALOUPIS

*** ******* ****** ********, ** 08812

actqps@r.postjobfree.com Cell: 732-***-****

Information Technology Director offering extensive practical competency in technology and administrative management. My background includes the management of staff, applications, technologies, network infrastructure, and call/data centers. Skilled in preparing executive systems strategies and establishing technical support functions to facilitate the attainment of business objectives. I am hands-on, out-of-the-box thinker with advanced skills in decision-making and persuasive communication. Expertise encompasses capital and operating budget preparation, contract negotiation, and project management.

Strategic IT Planning - Systems Design and Engineering - Systems Integration - Value Analysis - Project Management - Data Center Management - Desktop Support - Networks - Telecommunications - Software and Infrastructure - Business Continuity - Physical and Data Security - Budgets - Databases

COMPETENCIES

Hardware: Sun computers, Intel servers and personal computers, SANs, NAS, power protection (UPS & Generator) and power distribution equipment, fire suppression systems (Halon, FM2000), ADT, C*Cure, security access systems.

Network: TCP/IP – firewalls, routers and switches, DoubleTake, VMware /ESX, NDM, MQM, Novell, controllers, Internet Explorer, Firefox, Google Chrome, Safari, Citrix XenApp, Cisco WebEx, Paessler PRTG, BlackBerry (BES), ManageEngine ServiceDesk Plus, WhatsUP Gold

Telephony: NEC, Toshiba, Telrad, Noble Predictive Dialer

Operating environments: Microsoft: Windows 10/8/7, Windows Server 2012, 2008 R2/ 2008, SQL2010, SQL2008 R2, SQL2008, IBM: MVS, OS400, AIX, Sun: Solaris, SunOS, CentOS

Applications: Microsoft: Office, Access, Outlook, Exchange, Visio, Publisher, Project, D + H: Servicing Director, ServiceLink DRI, Advent: Axys, MOXY, QUBE, Sage: Sage 100/300/500 ERP, Intuit: QuickBooks Enterprise, Symantec: Backup Exec, Endpoint, Norton, Dreamweaver, J.D.Edwards, SunGard Brokerage Systems (Phase 3), Zai*net, Rolfe & Nolan RISC, Horizon, Market Information Systems (Bloomberg, Thomson/ Reuters, Telemet, Quodd, IDC), and custom applications written in C++, Perl scripts.

SELECTED ACCOMPLISHMENTS

-Completed a thorough review of all contracts and recurring technology costs culminating in a perpetual reduction of annual cost by over one third million dollars while significantly improving service levels.

-Execute semi - annual disaster / recovery drills, update Runbooks, and enhance Business Continuity and Disaster / Recovery plans

-Achieve SSAE16 and SOX certifications

-Designed and directed the construction of two new Data Centers for Daiwa and successfully transferred all functionality without disruption while increasing processing capacity and productivity by 50%.

-Vigorously manage Call Center / Help Desk function for all technology related activities and developed metrics to continually review and increase effectiveness

-Spearhead SAP Business Objects system implementation and design monthly Investor Reporting Package.

JOHN N. MALOUPIS

808 Madison Avenue Dunellen, NJ 08812

actqps@r.postjobfree.com Cell: 732-***-****

PROFESSIONAL EXPERIENCE

FRANKLIN CREDIT MANAGEMENT CORPORATION, Jersey City, New Jersey, May 2011 - Present

Residential Loan Services & Collections

Vice President of Information Technology

Recruit, mentor, and manage staff of ten professionals.

Accountable for all corporate technology which includes strategic technology direction, R&D, Customer

Application programming, Server Room management and enhancement, Networks, physical and data

security, MIS reporting, QC, custodian interface and call center development and support.

Compile annual capital and operating firm wide information technology budgets.

Support aging PBX tied in with predictive dialer which contacts 45,000 accounts

Design Citrix server farm and Virtual Private Network with Secure ID for traveling staff

Develop and design the company’s web presence and customer information portal

Devise and conduct disaster / recovery drills and perform gap analysis

Author business continuity plan and company technology runbooks

Lead the weekly IT steering committee meetings

Currently implementing SAP Business Intelligence for financial reporting, invoice standardization, and

cash reporting.

Defining and building a new data warehouse to capture historical data and metrics

Documented all technology processes on the corporate intranet that standardized the training of the

IT staff reducing errors by 90%.

Implemented new server and operating technology, firm-wide reporting capability.

Replaced or negotiated new cost effective contracts

Balanced and improved network reliability and accessibility.

CARRET ASSET MANAGEMENT, LLC, New York, New York, January 2001 - May 2011

Investment advisory firm with over $1 billion under management

Chief Technology Officer

Manage two direct reports and centralized and remote staff of professionals and consultants.

Responsible for all corporate technology that includes strategic technology direction, R&D, Customer

Application programming, Data Center management and enhancement, Networks, Security, MIS, QC,

Disaster / Recovery plans and drills, custodian interface and call center development and support.

Built Citrix server farm for traveling and remote location staff

Completed firm relocation including new Server Room, network and server infrastructure.

Supported multiple company telephone systems, traditional PBX and voice over ip configurations

MCTI, Dunellen, New Jersey, July 1997 - January 2001

Power protection and distribution equipment, and technology consulting

Head of Technology

Implemented the corporate strategic planning, finance, and administrative infrastructure. Established operating policies, processes, technologies, management models, and Internet presence.

Collaborated with consulting engineers to tailor custom electrical power protection and generation solutions to public and private corporations. This included single and three phase static and rotary uninterruptible power systems, generators, static transfer switches, and power regulation systems.

Delivered information technology solutions to Fortune 1000 and small firms ranging from application development and facility support to the management of corporate relocation projects.

JOHN N. MALOUPIS

808 Madison Avenue Dunellen, NJ 08812

actqps@r.postjobfree.com Cell: 732-***-****

DAIWA SECURITIES AMERICA Inc, New York, New York, November 1986 – July 1997

International Securities brokerage

Vice President - Director of Systems and Data Center Management

Hired, guided, and managed an organization of nine direct reports and 45 staff comprised of professional, clerical, consultants, and swing/temporary.

Established the technology function and proposed and implemented infrastructure and applications.

Managed two mirrored data centers supporting Daiwa's business centers on a 24-hour basis.

Directed the delivery of digital Market Information Systems, Data Security and Communications, Application Development and perpetuation, Technical Support and EDP Operations.

Established staffing job descriptions, hired, terminated, reviewed and determined compensation.

Planned, purchased and implemented hardware platforms and operating systems, UPS, Disaster Recovery Services, Application tools and Network Apparatus.

Reviewed system and user documentation; standardized applications as well as critique testing methodologies.

Championed multiple Trading and Financial System implementations

EDUCATION

Brooklyn College - Bachelors degree

New York University - Certificate in C++ / UNIX

JD Edwards – Certificate in Technical Training

IBM – Certificate in AIX Operating System, AIX Systems Administration

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