Director of Operations

Joseph L. Combs (Joe)

** ************ **, ************, ** 20877 803-***-**** actodh@r.postjobfree.com

~ Hospitality Industries ~

Qualifications/Skills:

** *****’ experience in multi-unit leadership developing top performing teams and business units.

Excels at analyzing situations, formulating plans and implementing solutions that exceed expectations for the long term.

Recognized for professionalism, positive attitude, commitment to excellence, exceeding supervisory expectations, high integrity and strong ethical practices.

Possesses a “can-do” attitude and passion for delivering the highest level of client satisfaction with proven successes in employee development, motivation, product analysis and control, positioning services into the market, growing sales, analyzing future growth opportunities, controlling costs, and strengthening client relationships.

Excels at communicating with franchisees, owners, corporate representatives, employees, management on any level, vendors and customers.

Sales Forecasting Operations Management Contract Negotiations Budget Development Classroom Training

Equipment Trouble Shooting Financial Management Cultivating Relationships Customer Relations Management

Client & Vendor Relations Project Management Strategic Planning Product Launch Process Improvement

Performance Evaluation Market Penetration P & L Analysis Staff Development Multi-Task Synergy B2B

Optimization Diversity Empowerment Face Time Customer-Centric Benchmarking

Professional Experience:

Capriotti’s Sandwich Shop Inc. Washington, DC October 2013 – Present

Director of Operations/Partner

Manage and oversee day to day operations of franchise dba Capriotti’s Sandwich Shop producing $3M in top line revenue and 42-45% Gross Profit numbers on P&L.

Opened three franchised locations in new market in 13 months.

Hold Capriotti’s record for highest volume opening on a per day, per week and per period basis.

Increased guest satisfaction scores 22% through constant coaching and mentoring of managers and team members.

Accountable for cost controls including food, labor, supplies and cash control for all restaurants.

Worked with the franchise owner on new site development by using location analysis, architectural reviews and construction progress.

Directly supervised General Managers to increase profitability for franchisee through effective scheduling and following recipes and spec.

Responsible for design and construction of new restaurants to increase efficiency and flow.

Responsible for working directly with Franchisor in establishing marketing, training, purchasing and operational plans to increase profitability throughout the system.

Capriotti’s Sandwich Shop Inc. Las Vegas, NV October 2009 – October 2013

Vice President of Operations

Manage and oversee day to day operations of 90+ restaurant chain producing $73.5M in revenue.

Increased revenue by 117% through new shop openings and year over year same store sales.

New store openings increased by 85% during tenure.

Increased same store sales 2-3% in a down economy by increasing efficiencies in all areas of restaurant.

Lowered ticket times by 33% by purchasing better product for production and FOH POS system.

Directly supervised Director of Training in the development and training of the restaurant staff from the production employees to the restaurant managers for all restaurants in the system.

Accountable for cost controls including food, labor, supplies and cash control for all company owned restaurants.

Worked with the franchise owner on new site development by using location analysis, architectural reviews and construction progress.

Assisted with remodeling of existing restaurants to increase efficiencies in guest flow as well as flow of food throughout the restaurant.

Directly supervised Franchise Business Consultants to increase profitability for franchisees implementing Franchise Annual Review process.

Directly supervised company area managers to increase profitability in company owned restaurants through action planning and P&L analysis.

Responsible for R&D initiatives to include but not limited to bread and cooking platforms to lower COGS and increase overall efficiency and flow of food.

P&P Deli DBA McAlister’s Deli Macon, GA August 2007 – September 2009

Director of Operations/Partner

Directly responsible for day to day operations of four-unit franchise dba McAlister’s Deli producing $4M in revenue.

Increased revenue by 33% through new restaurant openings and same store sales growth.

Lowered COGS and labor in all restaurants through effective scheduling and adherence to spec and standards.

Increased guest satisfaction scores though action planning on areas of focus.

Responsibilities included the development of the restaurant from site selection to the grand opening.

Selected architects, contractors, managed the construction and the restaurant floor-plan.

Once open, had total accountability of the franchised restaurants which included franchisor relations, sales, staff, cost controls, payroll, accounts payable, and human resources.

McAlister’s Deli Ridgeland, MS May 1997 – August 2007

Director of Franchise Operations, Area Director, Franchise Business Consultant, Training Coordinator, and GM

Lead a team of eight Franchise Business Consultants responsible for increasing overall profitability through driving top line sales, compliance audits, adherence to spec/recipe, controlling COGS, and relationship building.

Increased profitability in region by lowering COGS 1.5-2% through adherence of portion control and following spec.

Reduced turnover by 50% in region by increasing sales and profitability allowing franchisees to raise wages/hours.

Increased guest satisfaction scores 10% through action planning and follow up.

Responsible for the development and training of Franchise Business Consultants through ongoing training and coaching.

Coordinated new restaurant openings and aided in restaurant design and flow.

Member of Integrated Food Safety Team at McAlister’s Deli.

As a member of Food Safety Team helped design and implement Food Safety/HACCP program for McAlister’s Deli.

Acted as liaison between McAlister’s Deli franchisees and the corporation.

Provided in-depth operational and financial analysis for the franchisee’s and reported these to the corporate departments.

Responsible for compliance in 250+ franchise restaurants which included all aspects of their business and inspections for operational proficiency.

Conducted new product introductions, training and new restaurant development.

As Area Director oversaw and had full P&L responsibility for six company owned restaurants.

Helped design and implement start up training program for McAlister’s Deli.

Outback Steakhouse Jackson, MS December 1993 – May 1997

Manager

Managed day to day operations of full service casual restaurant producing $3.5M in revenue.

Increased liquor mix from 12.5% to 16% through ongoing training and suggestive selling techniques.

Highest restaurant profit in franchise group of six restaurants at the time.

Lowest COGS in franchise group.

Piccadilly Jackson, MS May 1988 – December 1993

Manager

Managed day to day operations of cafeteria/restaurant producing in excess of $3.5M in revenue.

Ensured quality and service were of the highest standards.

Ensured COGS were at budget by monitoring/adhering to all recipes and standards.

Properly wrote schedules to ensure controllable hourly labor was in line with company standards.

Consistently had line speeds in excess of 90 guests per 15 min during rush periods and hit 120 on several occasions.

Education:

Bachelor of Science – General Studies, Louisiana State University

ServSafe Certified

Certified Foodservice Management Professional

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