Project Manager
Resume:
Michelle Roberts
*** ***** *** *****, ***********, GA 30281 (C) 404-***-**** actn1i@r.postjobfree.com
SUMMARY
15+ years of experience as a Technical Business Analyst working in enterprise / matrixed environments
15+ years of experience gathering technical and functional requirements and creating Business Requirements and Functional Development documents
15+ years of experience leading JAD Sessions
15+ years of experience creating Use Cases
15+ years of experience leading UAT (user acceptance testing); developing test plans, test scripts and test cases
5 years of experience working in an Agile environment
2 years of recent experience working on a Workday implementation (transitioning from PeopleSoft)
TOOLS / TECHNOLOGIES / TECHNICAL SKILLS
10+ years of experience with Visio
10+ years of experience creating process flows
5+ years of Data Warehouse experience
10+ years of experience conducting data mapping
10+ years of experience with SQL; creating queries for back-end validation
8 years of experience with Requisite Prof for use case documentation
7 years of experience with Quality Center
5 years of experience creating wireframes
4 years of experience with Rational Rose
Applications/Software: SAP (data conversions), Data Warehousing, Data Warehouse Projects, Cognos, TM1, Report Studio, Business Insight, Workday HR tenet and Performance Reporting Tenet, People Soft, JD Edwards
PROFESSIONAL EXPERIENCE
Rollins Corporation 5/15-Present
Sr. Business Analyst
Worked on the BOSS production Support Team to make enhancements to the system and fixed defects affecting the system
Prepared User Stories and Use Case Documents. Guided by Agile process, created user stories and created defects and enhancements using TFS to update and Managed the backlog and updated added requirements and all pertinent information to the case. Tracked changes regarding the burn down chart to make sure project was on task.
Participated in Daily standups guided by Agile Process to update what, where and when regarding project tasks and any impediments or progress.
Prepared Business Requirements documents, Functional Development Documents, Assisted with Testing Documentation and Test Cases.
Updated Share Point with requirements, test cases and project plans and updates
Collaboration with business leads for BOSS Project regarding implementing new enhancements and reports and modules for system
Lead JAD session. Analyzed customer needs for reports and modules to complete system development. Worked effectively with developers and end-users
Developed test plans and test scripts for UAT testing
Executed test scripts and test cases into TFS
Axiall Corporation (fka Georgia Gulf Corporation) February 2012 – April 2015
Senior Business Analyst
Working on the implementation and enhancement of Workday across the organization; work with Workday tenets for HR implementation
Work with Workday to add fields for ETL process for HR tenet and Payroll tenet and Performance Reporting tenet
Work on SAP implementation / conversion into data warehouse, for BOM, Partner, Supplier and Customer Information for several Divisions within company.
Responsible for extracting data from the data warehouse to create reports using Cognos and TM1.
Work within Agile methodology
Gather requirements and create Business Requirements and Functional Development documents
Lead JAD session with technical teams and analyze customer needs for reports and modules to complete system development
Create User Stories and Use Case Documents; conduct Use Case reviews to address issues until successful resolution is determined
Prepare project plan with tasks, WBS and estimates for completion of project and deliverables
Supported User Acceptance Training and Documentation; execute test scripts and test cases into Qmetry and Jira
Work with BI tools; Cognos Analytics, Business Insight, Report Studio and TM1 Contributor
Home Depot Corporation September 2011 – January 2012
Senior Business Analyst
Worked within Agile process; prepared User Stories and Use Case Documents
Created Business Requirements documents, Functional Development documents and assisted with testing documentation and test cases
Collaborated with business leads for Browse Project regarding implementing new Store Directory and customer browse system
Lead JAD session; analyzed customer needs for reports and modules to complete system development.
Developed test plans and test scripts for UAT testing
Executed test scripts and test cases into Quality Center
Updated Share Point with requirements, test cases and project plans and updates
Honda of Alabama July 2009 – September 2011
Senior Business Analyst
Worked on Business Process Reengineering project to stream line production issues by analysis of different departments within the Honda infrastructure to enhance quality and decrease costs of production errors
Tracked project and timelines in SharePoint with documents for requirements, test plans and information regarding project for team and end users with approval to view
Used HEAT IT Service Management systems for Change, Configuration, Incident, Problem and Request Management, along with IT Chargeback and Time Tracking
Worked within Agile methodology and acted as the Scrum Lead on several projects
Gathered requirements, lead JAD sessions, analyzed customer needs for reports and modules to complete system development, conducted Use Case reviews and prepared Use Case Documents
Developed test plans and test scripts for UAT testing and executed the plans and scripts into Quality Center for testing and assignment of defects to developers
Home Depot Corporation August 2008 – January 2009
Senior Business Analyst
Collaborated with Business Leads for Item Data Master Project regarding 15 feeds from various legacy systems within Home Depot infrastructure. Queried the Data Warehouse for item master items for a data management project.
Analyzed customer needs for reports and modules to complete system development. Worked effectively with developers and end-users
Lead JAD sessions and conducted Use Case reviews to address issues until successful resolution is determined.
Prepared Use Case Documents using Rational Rose and Requisite Pro
Developed test plans and test scripts for UAT testing
State of Georgia Department of Education January 2008 – June 2008
Senior Business Analyst
Supported HR department Lead JAD session; analyzed customer needs for reports and modules to complete system development
Responsible for the development and execution of metrics and management reports using Business Intelligence tools; specification and development of new business tools and processes to meet user needs using Business Intelligence tools
Collaborated with business leads to respond to information requests from senior prepared Use Case documents for Capital Outlay Program for finances
Developed modules and Admin Configurations and Reports
Conducted Use Case reviews
Developed mock-ups for screen shot reviews for system reports
State of Georgia Department of Transportation October 2006 – January 2008
Senior Business Analyst
Guided by the SDLC(Software Development Life Cycle), conducted Use Case reviews to address issues until successful resolution is determined
Led JAD sessions and Use Case review sessions with developers
Analyzed customer business needs and participated in and conducted the planning, analysis and design phases, and the development, for new MIMS project for the Georgia Department of Transportation
Prepared Use Case Documents using Rational Rose and Requisite Pro
Served as liaison between the customer and internal/external project teams
Developed and participated in the establishment of standards and procedures to be used during new project implementation or enhancements to existing systems/sub-systems using Business Intelligence
Participated in evaluation of new and existing technologies and methodologies to improve system development, services, and efficiency
State of Georgia Department of Human Resources June 2005 – October 2006
Senior Business Analyst
Analyzed customer business needs and participated in and conducted the planning, analysis and design phases, and the development, maintenance, and/or enhancement of (SACWIS) statewide and internal automated computer systems/sub-systems to support 159 counties within the state of Georgia
Conducted Use Case reviews to address issues until successful resolution was determined; prepared Use Case Documents using Rational Rose and Requisite Pro
Led JAD sessions and Use Case review sessions with developers
Served as liaison between the customer and internal/external project teams
Developed and participated in the establishment of standards and procedures to be used during new project implementation or enhancements to existing systems/sub-systems
Fulton County Board of Education June 2003 – June 2005
Business Analyst
Budget and reconcile cost center funds for school. Administer Title one budget funds allocated by title one office. Balance and reconcile school checking account.
GE Power Systems March 2002 – August 2002
Senior Business Analyst
Worked on new development for the E-patent project and a Global Connector project which included internal systems which ran on Oracle Database and an E-matrix platform for the Gas Turbine systems; this billing system tracked cost and future and pending patent information
Conducted Use Case reviews to address issues until successful resolution was determined
Prepared Use Case Documents using Rational Rose and Requisite Pro
Led JAD sessions and Use Case review sessions with developers in India and Greenville, SC as well as Users and Engineers to document issues and defects
Use Cases were stated in such a matter that they could be directly used to translate into Test Scripts for testing and implementation process with testing team for UAT (user acceptance testing)
Prepared summary report for project manager and IT Director after ensuring all issues were closed and defects corrected
Worked with technical lead to identify technical architecture issues; provided data mapping to show entity relationships with systems
Developed High-level Business Requirements, and Visio Documents in MS Word and Requisite Pro
Environment / Tools: Rational Rose and Requisite Pro, MS Word, Excel, MS Project, Visio, NT, Oracle, SQL
BellSouth January 2002 – March 2002
Senior Business Analyst
Facilitated JAD sessions with technical leads and internal Bellsouth users to develop high level Business Requirements and Rough Order of Magnitude Estimates for presentation to Senior Staff for budget reviews for upcoming projects and implementation supporting large and small business customers
Prepared documentation for Functional Specifications Documents, Analysis and Design Documents and Test Plans
Developed Use Case studies using UML for selection of new system client server system
Conducted data mapping and Data Flow Diagrams and Technical Specifications
Primary user point of contact for all development generated questions during development process.
Environment / Tools: SQL, Oracle, Siebel, NT and AS400 mainframe technologies
Georgia-Pacific Corporation January 2001 – December 2001
Senior Business Analyst
Facilitated all JAD sessions with customers (users) and developers to clarify requirements for the Human Resources and Corporate Compensation Division of Georgia-Pacific Corporation
Worked on Incentive Software Project to determine ROI (return on Investment), cost analysis to determine buy vs. build for an incentive software package for Compensation
Business Case Studies to determine industry standards for compensation incentive packages vs. sales incentive packages
Prepared documentation for Functional Specifications Documents, Analysis and Design Documents and Test Plans
Maintained Repository of Templates for ongoing use of the team using Rational Rose.
Developed Use Case studies using UML and Data Flow Diagrams for mapping and relationships of systems and technical specifications to narrow down Vendor choices, based upon cost usability, integration with existing system, used scoring system based upon several criteria for selection process
Use Cases and Test studies were used extensively to narrow the playing field as well as select the best choice for the company
Primary user point of contact for all development generated questions during development process. Lead on all screen review activities during the development life cycle
Worked with SAP data conversions for extracting table information for Data warehousing system to check transaction data and to provide a repository of transactions for future use. Helped in the development of enterprise data warehouse projects
Worked as Project Manager to determine timelines and update timelines in Project Plan focused on planning and managing cost, resources, scope and time.
Heavy participation in the user acceptance testing process for the project, which included writing of test, scripts and test plans and extensive Q&A for system which included but was not limited to data and database integrity, function testing, business cycle testing, user interface testing, load testing, and volume testing
Environment / Tools: MS Word, Excel, PowerPoint, Project, SQL, B2B Solutions and SAP and web-based technologies
MCI / World Com ECOMS August 2000 – January 2001
Senior Business Analyst
Responsible for the initial creation of A&D (Analysis and Design) shell for business requirements and Functional Specifications; led user reviews of A&D
Lead OE form and screen mockup sessions with customer and develop these A&D deliverables
Facilitated all JAD Sessions; this included developers, technical leads, project managers, internal and external users for interfacing directly with the customer to clarify requirements and proposed solutions
Conducted decomposition of user requirements into system requirements
Partnered with Project Management team to ensure requirements fulfillment for projects
Worked with the PM team in creating the physical diagrams and flow charts associated to the project for the HLA
Primary development team point of contact for all questions on requirements for project
Identified and coordinated all cross system impacts for projects by communicating with Project Manager, IT Technical Leads, Design Tech’s and their development teams
Primary user point of contact for all development generated questions during development process (internal billing systems for WorldCom which ran on Oracle backend and some legacy systems that were AS 400)
Lead all screen review activities during the development life cycle and lead all QA reviews of project prior to move to system test
Actively worked QA tickets in defect tracker and answered requirements related questions.
Environment / Tools: SQL, MS Word, MS Project, Intranet, web-based technologies
Professional experience prior to August 2000 provided upon request.
EDUCATION
DBA concentration in IT – Argosy University
Masters Arts; Leadership – Shorter College (December 2008)
Bachelor of Science in Management – Shorter College (December 2006)
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