Customer Service Manager

Mark J. Raymond

** ***** *****

Manchester, New Hampshire

Home: 603-***-**** Cell: 603-***-**** E-mail: actb6e@r.postjobfree.com

Profile

Twenty-four years in the manufacturing and fabrication industry specifically related to welding, furnace brazing, process improvement, and industrial assembly / testing.

Managing experience for production flow, creating / following standard work, and improving task cycle times.

Self-motivated and reliable person from who takes pride in accomplishments. Results orientated; team player.

Lead teams (24 hour operations) and managed large projects year-over-year worth over $1m per P.O.

Lean “practitioner” with a proven track record for improving efficiency. A web based “dashboard” for KPI’s is populated each month for review by senior management.

Estimated and controlled cost for Chemineer Inc. (then div. of Robbins and Myers) since 2000. Accuracy is of the utmost importance.

Adjunct faculty Welding Teacher from 2005 through 2014.

Have experience operating and maintaining vacuum furnaces; in particular Elnik-Brand equipment.

Excellent communication skills with both internal and external customers.

Inductee of a corporate Welding Group (International Steering Committee) for National Oilwell Varco Inc.; based in Houston TX.

Career Track

Welding Engineer with Supervisory Responsibilities. Weir Valve and Controls. Ipswich MA July 2015 – Present

Responsible for ensuring customer’s technical specifications are adhered to. Codes and specifications include the following:

ASME Section IX

ASME Section III, Class I and II Nuclear

B16.34

ASME Section VIII

Daily Duties:

Develop and implement standard-work instructions for a unionized group.

Solve Cobalt-Chromium hard-facing overlay issues and document accordingly. The “5-Whys” and then DMAIC continuous improvement methods are utilized.

PTAW (automatic), FCAW (currently automating), GMAW, SMAW, GTAW processes are employed.

Operations Manager. (Responsible for profit / loss) – Chemineer Inc., North Andover MA (various positions held) February 1992 – July 2015

Responsible for 40+ non-union employees. Total sales volume averaging $14 million / year of industrial equipment to the chemical industry. Duties include developing a fiscally sound annual budget.

Major Responsibilities:

Responsible for ensuring customer’s technical specifications are adhered to. Codes and specifications include the following:

ASME Section IX

ASME Section III, Class I and II

ASME Process Piping code; B31.3

TEMA Heat Exchanger construction standard

American Petroleum Institute (API) # 660

ASME BPE standards (Bio-Pharmaceutical)

3A – Standard for “dairy” production equipment. In 2014, had redesigned weld joints and qualified additional welders in order comply with and successfully pass a quality audit for recertification.

Have experience complying with dozens of welding specifications from Fortune 500 companies as well as reputable engineering firms.

Draft new weld procedures and oversee welder and braze-operator qualifications (WPQ’s and BPQ’s). Materials include P1, carbon steel, P8 stainless steel, many high-nickel steels, and not limited too transition-refractory metals such as Titanium.

Manager of the division’s vacuum furnace brazing department. Slurry nickel-paste type BNi-2 AMS 4777 is the primary filler. Material annealing is also performed in this equipment. TPM is under my supervision.

Customer service experience: Traveled to Mexico City, Mexico, Buenos Aires Argentina, Toronto and Alberta Canada, as well as within the United States to assist customers with product commissioning and troubleshooting. Recently assisted a China based customer for specifying proprietary high-shear processing equipment for the manufacture of Spandex material. This resulted in the largest order for a particular product category in Chemineer’s history.

In Argentina, I served as a contractor in late 2011 at the request from Dow Chemical. As welding engineer, I consulted to the on-site engineering group best welding and equipment re-assembly practices for a major plant outage.

Notable and current project: In order to enter a new business market and win orders based on application knowledge, two separate chromium carbide overlay procedures are in development. Procedure and welder qualifications will be qualified by the end of June 2015. I am personally leading this break-through effort.

Notable accomplishments; on July 13th, 2009, my division shipped the largest single order in the company’s 57-year history. Metric: Order had taken 18 months to procure, was on time, and produced an 11-percentage point margin increase over original calculation at bidding. This product was high-pressure heat exchangers WITH Ni BRAZED Tubes. Several new weld procedures were developed, including a tube-to-tube sheet specification with an excessive tube recess. This was challenging, however fun to manage.

Additional accomplishments:

Cross-trained employees of multiple backgrounds and cultures. Metric: initiative has kept employee turnover to minimum.

New Product Development. In 2004, designed and proof-tested a unique Static Mixer used exclusively in heat exchanges. Metric: To date, this action generated over $4m USD. Marketing performed by others. These mixers are primarily used in the blending general chemicals and equipment enhancers for plastic extrusion equipment.

In 2001, my team and I also designed, as well as fabricated the prototype tooling and assembly fixtures for a high / low viscosity line mixer. This product was granted the Product of the Year award by PROCESSING Magazine for 2001.

Class A Welder and Fabricator - Chemineer Inc – N. Andover MA Feb. 1992 – Sept. 1999

Fabricated and welded pressure vessels for the chemical mixing and heat-transfer industries. Certified 15 ASME Section IX welding procedures. Ferrous and non-ferrous materials were joined. I am also efficient with the following welding processes.

GTAW: Manual, orbital, and machine assisted.

GMAW: Semi-auto and machine assisted.

SAW: Machine assisted.

SMAW, stainless and carbon steels

Shop Foreman – Rockingham Sheet Metal Inc – Pelham NH June 1988 – Feb. 1992

Layout and Fabricate duct systems for field technicians

Supervise two – three other shop personnel

Assisted in cost estimation.

Education

Masters of Science; Operations Management. New England College. GPA 3.8

Bachelor of Science; Logistics Management, minor in Business. Bellevue University, Nebraska. GPA 3.76.

Associates Degree in Applied Science – Welding. New Hampshire Community College. GPA 3.4. Noteworthy, received an “A” letter grade for both the “metallurgy” and “strength of materials” courses.

Executive Leadership Development and Continuous Improvement Program – Fisher College of Business. Ohio State University. 2008

Lean Enterprise Revolution Program for Executives. Rochester N.Y. – Certificate.

Cellular Manufacturing certificate earned at Worcester Poly Tech

LEAN Enterprise

I have been extremely fortunate to be part of multiple executive sponsored LEAN Enterprise and Manufacturing programs. Industry leaders conducted these intense training sessions. The list of tools and exercised practices are listed below.

Six Sigma Green Belt certified. Currently pursuing a Black Belt certification. Project; forgings verses castings…

Value Stream Mapping, both for production and administration

5S, then 6S when SAFETY was added

Standardized Work and Instructions

Total Production Maintenance

Error Proofing – worked Quality Assurance on this set of tools.

Pull System – Kanban

Continuous Improvements through a variety of Kaizen events. These are based on tactics for which support an annual corporate strategy as well as address local/chronic issues that impingement upon the division’s SAFETY, QUALITY, DELIVEY, and COST performances.

Software Experience

Microsoft Office

AutoCAD 2004

Microsoft Project

Microsoft Visio

Understands the concepts of MRP and ERP systems

Recognition / Awards

Received a “Community Leader” award in 2008 for donating time and tutored twelve college freshmen. This was from the city of Manchester (New Hampshire).

Interests and Affiliations

A member of the American Welding Society

A member of the Society of Manufacturing Engineers

Avid reader of technical and other interesting publications

Extracurricular Activity Sept. 2005 – 2014

I have experience as an adjunct faculty teacher at Manchester Community College and have instructed for a variety welding courses.

1.Blue Print Reading for Welders

2.Basic Arc and Gas

3.Intermediate Arc and Gas

4.GTAW, Gas Tungsten Arc Welding

Good Citizenship

Taught welding to high school students for who competed in the robotics FIRST program. Nashua NH chapter.

Hobbies

Hiking with my wife, daughter, and son

Swimming

Jogging with son and daughter

Running in local fundraising events

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