Customer Service Sales

WILLIE SEAY JR

SUMMARY OF QUALIFICATIONS:

*+ years of experience as a Health Plan Advisor,

Sales Associate, Customer Service and Financial Service Representative in an insurance company, handling customer service issues

knowledge of insurance policies and products

knowledge of insurance licenses for life and health, property and casualty insurance

Property and Casualty Insurance Licensed

Honorable Discharge from United States Navy

TECHNICAL SKILLS:

Microsoft Office (Word, Excel, PowerPoint, Outlook)

HEALTH suite, Next-Gen Payment Systems, SFA interoffice applications, VPN Navigation

EDUCATION:

Robert A. Taft Sr. High School

High School Diploma

PROFESSIONAL EXPERIENCE:

July 2014 – Quit 11/15/2015

Dominos Pizza

Delivery Truck Driver

Brings food to customers in a timely manner

Possesses a clean driving record and a reliable vehicle

Great customer service

Takes orders on inbound calls

Took special timed orders

October 2013 – December 2013

CareSource HMO

Customer Service Sales Professional

Provided Information and Education about Health Plans available to Prospective Clients

Facilitated Coordination of Mailing information to Prospective Clients through (SFA) Interoffice Communications Data Management

Facilitated Three-way calls to the Health Insurance Marketplace

Provided information and details of the Patient Protection Affordable Care Act

Provided HMO List of Providers Affiliated with CareSource

Provided information and Education about Federal Poverty Guidelines and the impact they have on Pricing and Cost Sharing Reduction and Advanced Premium Tax Credits

Updated and followed up through (SFA) with clients who inquired about Enrollment in Health Plans available through CareSource HMO

Provided information about and set Appointments for participation in educational programs available in local Communities through CareSource Outreach Program

Enrolled Clients in “Metal” Plans available through CareSource on the Health Exchange Marketplace

Directed incoming calls to appropriate department for Customer inquiries

June 2013

WellPoint Anthem BlueCross BlueShield

Health Plan Advisor

Explain Coverage’s the Patient Protection Affordable Care Act requires of all Qualified Health Plans to Consumers and how those changes affect coverage the Consumer may already have

Explain and review if the Current Client enrolled with WellPoint should keep their current plan or move to new products WellPoint offers in the Off Market Exchange

Explain any benefit in the Current Plan with WellPoint and answer all inquiries related to coverage

June 2013 – October 2013

Cal-Crim Security and Investigations

Security Officer

Assigned to WLWT- Channel 5 News Station as Primary (Night) Security Officer on Site

Patrolled News Stations Access and Egress Points, Stairwells and Doors

Escorted News Staff and Patrons to Parking areas on site

Made Hourly Rounds of the Station and adjacent areas

Reported any anomalies ’or unusual activity on Premises

Informed Staff of Visitors

Routed Incoming Calls to appropriate Departments

Recorded Fed-X pickup and Delivery

Reviewed Post Orders or Daily request of Employees

June 2011 – September 2013

Western & Southern Life Insurance Company

Sales Associate / Financial Representative

Completed all Required Training of Product Lines for Middle Income Market

Educated Prospective Clients through the use of Sales Tools provided by the Company

Led Cincinnati West Branch Office in Sales and Applications Submitted in 2012

Led Branch Office in Implementation of Smartphone Tethering, VPN Technology for Submission of Business

Award Winner of 2012 Legion Campaign, Cincinnati West Branch

Participated in the Management Exploration Program

Serviced and Increased Sales from referrals to Book of Business

Led Call Sessions

Facilitated Fact Finding Reviews for Prospective Clients

Retained Clients through Proactive Activity

Assisted with Training New Agents

Made Timely Placements of Life Insurance Policies

Participated in Blanket Canvassing Campaign for Small Businesses

Collaborated with Team Members to Create Marketing Events Designed for Public Education

Prospected for New Clients through Community Outreach& Education Programs

Made Sales Appointment Presentations in Home of Prospective Clients and Retirement Communities

Coordinated Information Requests for Confidential Underwriting Information (CPT & HCPC & ICD-10 &9) for PHI from Healthcare Providers

Follow-up of Requests for Changes to Current Policies

Business to Business Sales Calls

Participated in Health Fairs and Community Fund Raisers for Cancer Free Kids

Participated in Team Role Playing Exercises

Participated in Mailing Campaigns

June 2008 – June 2011

Cal-Crim Security Investigations Inc.

Assigned to Cincinnati Public Libraries throughout the Cincinnati area

Created Daily Reports of Incidents and status of Security Concerns on locations

Contributed Suggestions for Safety of Employees and Patrons to Employer and Management of Branches

Accomplished Reduction of Incidents concerning Management of Branch Locations

Collaborated with Law enforcement to ensure safety of patrons and staff

June 2000 – June 2008

Central Gyros

Manager

Collaborated with owner to increase Sales and Accounting Accuracy

Implemented Redesigned Menu and Pricing strategy

Increased Vendor Outreach

Increased Staffing

Streamlined Food Procurement Procedure

Implemented Food Safety Training for all products in stock

Supervised Staff of four employees

Implemented Improved Daily Operation Procedures

Supervised Health Inspection Readiness & Emergency Procedures for Staff

Balanced Cash Drawers

Inventory Controls Implemented

Primary Chef and Prep Cook

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