Human Resources Management

EXECUTIVE PROFILE

A Human Resources & Payroll Executive with over 15 years of progressive experience augmented by a strong post-secondary background in Human Resources, Accounting and Business Administration. Experienced in Payroll Administration, Benefits/Compensation Administration, Talent/Performance Management, Recruitment/Selection, Training/Development, Succession Planning, HR Policy and Procedure, Organizational Design, Contract Negotiation, Job Costing Analysis, People Management, Progress Improvement, and Strategic Planning. Sound knowledge of Labor Relations, Labor Laws and Compliance, Occupational Health & Safety, Pay Equity and other related labor laws. Well versed in LOA/FMLA/COBRA/FSLA, Tuition Reimbursement, Proven ability to function as a Strategic HR Business Partner and develop and implement successful human resources management strategies to support corporate mandate.

Creative and innovative thinker with effective human resources management and goal setting abilities combined with superior leadership, team building, communication, interpersonal, and presentation skills. Self-motivated with the ability to excel in a fast-paced environment; communicate effectively at all levels; manage competing priorities; and adapt readily to new challenges.

PROFESSIONAL EXPERIENCE

Laurel Grove Cemetery, Totowa, NJ October 2015-Present

Family Service Counseling

Function as a Cemetery Family Service Counselor advising families on at need and pre-need cemetery services.

Educate families on the benefits of pre planning for cemetery/funeral services

Create partnerships with other organizations to network on conducting pre-planning seminars

Schedule Deed Deliveries

Counsel families for cemetery property at a time of need

Selected to mentor/train new in role counselors

Complete Service Order Request and follow up in a timely manner

Assist families with the administration of additional cemetery services as needed

Target, INC, Chicago, IL April 2005 – February 2015

Human Resources & Payroll Executive

Function as a HR Generalist, responsible for Payroll Administration, Benefits/Compensation, Training & Development, Recruitment/Selection and Employee Relations.

Managed 300+ Team Members in a $75 million dollar store

Responsible for the Forecasting/Scheduling system for 350+ Team Members

Managed the payroll process including allowances, bonuses, and other financial payouts for 350+ employees

Coached Managers on the process of evaluating employees, setting goals, conducting objective performance reviews, and recognizing and awarding performance to improve productivity

Handled employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, working closely with legal counsel, supervisors and management

Identified talent and aspirations of individual employees and provide coaching aimed at motivating them to undertake the necessary training required to advance their careers within the company

Selected to train at headquarters and roll out a new time keeping/scheduling software program to the district (District consisted of 15 stores) and all district managers for efficiency and worked closely with team at headquarters to provide feedback on functionality/changes that need to be made to make system operate more efficient

Developed job profiles and source candidates from major job boards; select, interview and hire employees in collaboration with department managers

Planned and developed on-the-job training programs for line employees and career development programs for managers with a focus on retaining existing talent and reducing employee turnover

Handled and coordinated all employee incentive programs.

Accomplishments

Improved “employer branding” by working with the IT department to design, develop and launch the company’s first career site

Implemented Payroll and HR policies resulting in annual cost savings

Created partnerships with the Chicago Urban League for mass hires with Target to resolve huge staffing needs

Created a talent management process that resulted in 30+ promotions to hourly managers per year

Successfully passed three unannounced compliance visits

District Resource-providing guidance to district HR Executives for HR

Number one in the district (2012-2015) for turnover/retention

Number one in the district/group for HR Metrics (2011-2012)

Griffin Funeral Home, Ltd., Chicago, IL January 2000 - January 2005

Funeral Director and Embalmer

Accountable for performing a variety of tasks during the preparation, planning, and execution of the funereal and memorialization process to ensure services run smoothly and the the expectations of our client families and their guests are exceeded.

Consulted with client families or legal representative of the deceased to create services designed to meet their memorialization expectations.

Performed supervisory monitoring regarding embalming and burial or cremation of the dead.

Supervised care and preparation of remains of deceased

Coordinated funeral services and burials with other third party service providers such as florists, real estate personnel, musicians etc..

Maintained financial records and prepared accounts

Completed legal documentation and signed death certificates.

Processed insurance claims

Processed payroll

Benefits Coordinator

COMPUTER SKILLS

Proficient in Microsoft Word, Excel, Power Point, Outlook, HRIS Systems, HR Zone, People Soft, ADP, SAP, Paychex, MyTime,

EDUCATION

Worsham College Of Mortuary Science, Wheeling, IL

Associates Degree in Mortuary Science, 1999

Lincoln University, Jefferson City, MO

Bachelor of Science in Business Administration, 1998

HONORS AND PROFESSIONAL DESIGNATIONS

Target, Inc. Leadership Academy Program, 2010

Target, Inc. Top Contributor, 2005-2010

Member, Alpha Kappa Alpha Sorority, Inc.

SUZANNE GRIFFIN GARCIA

1295 Alicia Avenue, Teaneck, NJ 07666

201-***-**** HYPERLINK "mailto:acta5z@r.postjobfree.com" acta5z@r.postjobfree.com

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