Insurance Analyst
Resume:
Sandra L. Enright
act9k4@r.postjobfree.com
Wheatfield, NY 14304
linkedin.com/in/SandraEnright
SUMMARY
Experienced Business Analyst 8+ years evaluating personal and commercial insurance. Proven record analyzing client verification and renewability. Strong organizational, prioritization and communication skills. Effectively interacts with colleagues and clients.
Experienced Insurance Analyst
Superior Customer Service Skills
Effective Mortgage Analysis
Diversified Call Center Experience
Cross Group Collaboration
High Profile Customer Contacts
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PROFESSIONAL EXPERIENCE
Seneca Mortgage Servicing, Elma, NY
Insurance Analyst, 2014 – 2016
Reconciled insurance refunds with customer escrow accounts. Handled all forms of customer contact and insurance queries. Implemented new process obtaining required insurance declaration documents.
Initiated process reducing insurance verification duration from 45 days to 1 day
Primary point of contact for customer inquires
Proven record verifying property insurance requirements
Experienced flood insurance analysis
NCO Financial Systems, Inc., Getzville, NY
Customer Operations Manager, 2013 - 2014
Initiated customer contact for delinquent student loan payment negotiation. Secured best possible repayment arrangements.
Provided claimants counsel on repayment options
Successfully negotiated collections over $100K monthly
Repeatedly identified for outstanding customer rapport
Bank of America, Getzville, NY
Executive Customer Relations Manager, 2011 - 2013
Primary point of contact for customer executive inquires and complaints. Initiated initial customer contact, thoroughly researched issue and provided final resolution.
Reduced repeat customer contact by 10%
Provided accurate and concise written responses to customers
Identified for providing outstanding customer service
Sandra L. Enright Page Two
Bank of America, Getzville, NY
Customer Relations Manager, 2010 - 2011
Single point of contact for loan modification process. Provided analysis to determine eligibility.
Collected all necessary documentation
Successfully met 30 Day window for making eligibility determinations
Bank of America, Getzville, NY
Escrow Tier 2 Representative, 2009- 2010
Handled customer escrow escalations. Provided additional analysis to answer customer tax and insurance questions.
Verified tax and insurance records to determine adjusted escrow amount
Reduced repeat customer inquiries by thoroughly explaining handling of escrow accounts
Bank of America, Getzville, NY
Customer Service Representative, 2008- 2009
Successfully answered customer questions and concerns. Educated customer on available products and services.
Consistently achieved all sales targets
Acknowledge for superior customer service
St. Christopher School, Tonawanda, NY
Teacher’s Aid, 2001- 2008
Assisted in various classroom functions to help teacher and students.
EDUCATION / TRAINING
BBA, Business Management
St. Bonaventure University, Olean, NY
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