Customer Service Lean Manufacturing
Resume:
Adam Matcheson
South Windsor, CT 06074
Home / Cell 203-***-**** act6qd@r.postjobfree.com Accomplished manufacturing professional with 8 years’ experience in production leadership and customer service, to support growth of a dynamic organization in a fast paced, high demand environment utilizing a “just do it” attitude and advanced set of fresh ideas.
AREAS OF EXPERTISE:
Extensive experience and training in Lean Manufacturing / 6S theory and application. Leadership in manufacturing process control and inventory management with same-day turnovers. Trained in HAZMAT communication, OSHA regulations for manufacturing and forklift safety. Proven management, coaching and team building skills through standardization and accountability. Excellent record of customer service and real-time, floor level problem solving through the use of point kaizens. PERSONAL TRAITS:
Thorough, Non-Complacent, Detail Oriented, Ability to Learn and Adapt, Proactive, Insightful EXPERIENCE:
2 / 2013 – 12/2015 Simmons Bedding Company, Agawam, MA Production Supervisor
Responsible for daily performance, coaching, development, disciplinary action, hiring and annual reviews of a production team of 24 people.
Oversaw layout and redesign of work cells to improve flow and changeover times, maintained safety, in-line quality, and machine uptime through audits.
Led daily team meetings to discuss previous day’s performance, corrective actions and current day’s outlook.
Increased versatility of team through extensive cross training, resulting in an average of 16% reduction in daily cost (hours per piece)
Contributed to safety improvement of 8 facility OSHA recordables in 2014 down to 1 recordable in 2015 through incentives and improved team member auditing.
Doubled rate of delivery to internal customers through redesign of floor plan and operator standard work.
Participated in lean and green kaizen event for scrap, led initiative resulting in 19% reduction of scrap (weekly lbs. per piece) through use of point kaizens, revised standard work and continued monitoring of leading and lagging metrics. 8 / 2012 – 2/2013 Sign Source LLC, Bristol, CT
Lead Engraver
Ensured on-time completion and delivery of all small-scale, custom engraving orders according to customer specifications and delivery requirements.
Provided friendly and tactful service to all customers inquiring about future or existing orders, including job estimates and pricing.
Led project to reorganize raw inventory resulting in average reduction of 12 minutes per order, utilizing Lean Manufacturing techniques such as POUS and 6S. 11 / 2011 – 8 / 2012 Gravel’s Automotive, Waterbury, CT Inventory Control
Handled receiving of all incoming automotive parts needed to complete repairs in fast paced, high capacity body shop.
Implemented visual control and point of use storage system for all repairs which resulted in average reduction of 2 hours spent per job.
Performed physical quality control on all aftermarket parts, implemented returns process on all parts not needed for job completion, resulted in savings of over $11,000 through 6 month period.
5 / 2010 – 11 / 2011 Dur-A-Flex Inc., East Hartford, CT Customer Service Supervisor
Managed personnel activity of 4 team members. Mitigated all major customer concerns.
Coached and oversaw major projects and process implementations, utilized metrics to track progress.
Developed and led layout revision of order acknowledgment and pick ticket forms which reduced time spent on production and order picking rework by 6 hours / week.
Led initiative to improve palletizing and truck loading procedures, developed relationships with new freight carriers and standardized damage claims process to reduce money wasted on damages by $3,500/month.
8 / 2008 – 5 / 2010 Dur-A-Flex Inc., East Hartford, CT Team Leader, Production
Managed activity and schedules of 9 production workers to ensure daily orders are shipped on time, with average demand of $90,000 daily, or roughly 5 full truck loads.
Led weekly team meetings to discuss progress of team member projects.
Set up and maintained inventory “supermarket” levels based on 6 month sales analysis.
Developed SOPs for department-specific manufacturing processes, equipment change over, work cell and equipment cleaning and the use of Chempax MRP system.
Led department-wide cross training initiative for every work cell to increase versatility and reduce overtime by 9 hours / week.
CERTIFICATION / EDUCATION:
5 / 2009 ConnStep Inc., Rocky Hill, CT
Certified Continuous Improvement Champion In Lean Manufacturing, 10-Week Certification Course
1 / 2002 Connecticut Culinary Institute, Farmington, CT Advanced Culinary Arts Program
REFERENCES FURNISHED UPON REQUEST
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