Sales Developer

Divya Kapa

347-***-**** act115@r.postjobfree.com

Around 8 plus years of professional experience as a Developer, 6 plus years of experience as Sales Force CRM Platform both as developer and administrator with 2 years of professional IT experience. Acquired strong cross-functional communication skills, research skills, excellent presentation skills, good problem solving skills and a great eye for details.

Experience highlights

Hands on experience in SFDC development using Apex classes, Apex Triggers, Apex Test Methods, Apex Web Service, Force.com-IDE, salesforce.com Sandbox, SOQL, SOSL and Designing Visual force Pages, Components and Controllers considering the Governor Limits.

Integrated Google Apps/Gmail to Salesforce and Gmail Buttons and Links.

Used REST API to make Web Service callouts to fetch Order and Asset information from external systems such as Siebel and SAP.

Expertise in working across various SFDC implementations covering Sales Cloud, Service Cloud, Call Center, Chatter & App-Exchange applications.

Experience in analysis, design, development, and testing of the SFDC application.

Experience in designing of Dashboards and various other components as per the client and application requirements.

Extensive experience in designing various custom objects, junction objects, record type based page layouts, look-up relationships, master-detail relationships and custom tabs, custom reports as per the requirements.

In depth experience on data Integration and data migration from legacy systems to Salesforce using Apex Data Loader and Informatica Cloud.

Implemented various advanced fields like picklist, custom/cross-object formula fields, field dependencies, validation rules, work flows, and approval processes for automated alerts, field updates, and email templates for generation according to application requirements.

Experience in controlling the data access across the Application using Field-level security and Organization-wide Defaults, creating Profiles, Queues, setting up Role Hierarchy, Company profile and writing the Sharing Rules as per the Requirements.

Integrated the product details between SFDC CRM and client’s order management application.

Migrated code from sandbox to production using ECLIPSE and FORCE.COM IDE.

Created Apex Test Method and given 80%-90% test coverage.

Support and training new end users and business users of the salesforce.com application.

Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.

Good understanding of marketing campaigns, lead management, business development and customer service.

Excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.

Technical Skills

CRM: Salesforce.com

SFDC Technology: Profiles, Security and Sharing model, Workflows, Approvals, Reports, Dashboards, Analytical Snapshots, Apex Custom Controllers and Extensions, Apex Triggers, Visual Force Pages, Force.com IDE (Eclipse), Ajax Toolkit, Packaging and Migrations, SOQL, SOSL.

Languages: C, SQL, JAVA, APEX, XML, HTML.

Operating Systems: MS Windows 95/98/XP/VISTA, MAC.

Education and Certifications

Bachelors of Engineering in Computer Science, India.

Salesforce Certified Developer.

Professional Experience

Client: Sunnova Energy Corporation, TX

Role: Sr. SalesForce.com Developer

July 2015 to Present

Project Description: Sunnova Energy Corporation is developing Custom Application to run their Solar Energy Business. Sunnova Energy Utilized Latest Technologies of Salesforce, Informatica, Heroku to deliver

business solutions for their end customers.

Responsibilities:

Developed Visualforce Pages for Partner Connect which are launched in Partner Community.

Integrated Sunnova Salesforce CRM System, Financial force and Concur Travel & Expense Management system to capture Sunnova Energy Employees Expenses and create Journals in Financial Force System for Journals.

Migrated Data from Legacy Nova Quotes systems to Salesforce System.

Developed Apex Classes and Apex Triggers on Account, Lead, Quote, System Objects for Leads Conversion and to accommodate custom business logic.

Configured Duplicate Management Matching and Duplicate Rules for Accounts, Lead and Contacts.

Synchronized Salesforce Data to Informatica Database.

Utilized Dream factory for Release Management.

Configured Heroku Connector to Replicate Data in Bi Direction fashion between Salesforce and Heroku Connector.

Implemented Custom Sharing Model for Partners to Share several based on Location(hierarchy).

Environment: Force.com Platform, Salesforce Unlimited Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Email Services, Security Controls, MVC Design Patterns.

Client: ARAMARK Burbank, CA

Role: SalesForce.com Developer

September 2014 to June 2015

Project Description: It is the commitment to delivering world-class software and innovative technologies. The global infrastructure and experience to support emerging businesses, regional Corporations and global enterprises. IT can support your organization - whether you conduct business on a local, regional or multinational level. The company is implementing Salesforce CRM solution to build and manage loyalty programs and analyze a rich database of customer and transaction information across sales channels.

Responsibilities:

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application considering governor limits.

Developed batch classes for mass update of records such as Account owner reassignment, case owner reassignment.

Performed data migration from ACT CRM to Sales Force CRM for users spanning all over the world.

Performed the roles of Salesforce.com Developer and Administrator in the organization.

Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Resolution of production support issues raised in Salesforce.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.

Creating and working on change requests for customizing changes and program fixes.

Handling all the level 2 support issues pertaining to development.

Worked with various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.

Involved in distribution of tickets among teams and within the team.

Used Force.com IDE Plug-in for Development and deployment changes/application on production.

Interacted with various business team members to gather the requirements and documented the requirements.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Coordinate with the administrator and business analysts for the issues requiring business analyst help.

Salesforce web service callout methods for various functional needs.

Did work on integration and web services for “Visual Compliance EIM RPS Web Service Configuration Details” Project.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Interacting with client/end users for resolution of tickets.

Environment: Saleforce.com platform, Apex, VisualForce, Workflow & Approvals, Reports, AppExchange, Custom Objects, Custom Tabs, Windows XP, Sales cloud & Service cloud, Integration, Web Services.

Client: Verizon Communications, Alpharetta, GA

Role: Salesforce Developer

November 2013 to August 2014

Project Description: Verizon Communication deployed the Sales Cloud to have end-to-end visibility of their Sales management system. The projects involved migration and integration from Siebel CRM to Salesforce.com and SAP Integration with Salesforce. Informatica cloud, an application from force.com AppExchange directory was used to execute and automate the daily data migration and integration. SQL Server was used as a staging database in between the Siebel and SFDC.

Responsibilities:

Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).

Used tools such as Eclipse IDE, ANT Migration Tool and Change Sets to deploy code to various sandboxes and to Production

Interacted with various business team members to gather and documented the requirements.

Worked on various salesforce.com standard objects like Accounts, Contacts, Reports, Opportunities etc.

Managed users, hierarchical roles, profiles, security controls and territory management.

Developed batch Apex scheduler to create and maintain Storage locations.

Used HTML to improve the appearance of Email Templates.

Designed, and developed Apex Classes, Controller Classes, and extensions for various functional needs in the application.

Installed the Informatica- On demand from the AppExchange for two-way data integration form the Siebel CRM to Salesforce.

Designed the Staging Area Model in between Informatica and Siebel to pick the daily fresh feeds from Siebel system.

Designed and Developed all the transformation Scripts for converting the daily feeds according to business requirement.

Migrated all the attachment from Siebel production database server to Salesforce.

Implemented the Real time integration from Salesforce to Siebel so as to synch the updates made in salesforce with Siebel system.

Developed Informatica Cloud REST Web Service for making the daily integration jobs real time.

Involved in Real time Integration between Informatica cloud and SQL database using BIZTALK.

Configured Microsoft Outlook to keep a record of customer communications.

Used SOQL, SOSL to select the data from salesforce.com platform database.

Worked on the data mapping between the two source systems, identified and resolved the gaps in data.

Designed and Developed Dashboards and Reports to monitor real time integration and synch activities based on timing.

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Supported the data migration activities for migrating the data from various business centers and business center users.

Worked on Integrating multiple Salesforce instances using Salesforce to Salesforce(S2S) wizard and Informatica On-Demand.

Worked with business teams in driving the User adoption of the Salesforce system.

Environment: Force.com Platform, Salesforce Unlimited Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Email Services, Security Controls, Sandbox data loading, WSDL, MVC Design Patterns.

Client: Millipore Corporation, Billerica MA

Role: Salesforce Developer

May 2012 to September 2013

Project Description: Millipore Corporation is an international biosciences company, organized into two main divisions – Bioprocess, and Bioscience. Millipore implemented Salesforce CRM Enterprise Edition for their sales team for better customer management.

Responsibilities:

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Created Visualforce pages with fields, buttons and using various components to invoke methods.

Using controllers and embedded JavaScript and HTML as needed.

Implemented web based case management automation – Web to Case (on Case Object) to track and solve customer’s issues.

Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Involved in data mapping and data Integration from JD Edwards ERP to SalesForce.com.

Installed Pervasive Data Integrator from the AppExchange for two-way integration with a JD Edwards ERP system.

Designed, and developed Apex Classes, Controller Classes, and extensions for various functional needs in the application.

Wrote SOQL and SOSL statements within custom controllers, extensions.

Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Installed InstantService Chat and Email from the AppExchange to let agents click to create cases from chat and email.

Designed and developed User Interfaces for Sales Force users as per requirements.

Deployed Envox’s PhoneLink, a computer telephony integration solution from the AppExchange that adds screen pop and click-to-dial capabilities to Salesforce CRM.

Used force.com IDE for developing custom applications.

Wrote Test Plan and Test Case.

Involved directly with Test Team and did bug fixing using Clear Quest.

Created Managed Package using Eclipse.

Migrated from sandbox to production using FORCE.IDE

Environment:

APEX, Web services, SOSL, SOQL, Informatica, Force.com IDE, Import Wizard, XML, Java Servlets, Visual Force Pages, Workflows, S-controls.

Client: Bank Of America, NC

Role: Salesforce Developer

March 2011 to May 2012

Project Description: BOA implemented the salesforce.com CRM application for customer relationship management (CRM), Sales Management, Sales Lead, Opportunity and Product Distribution Management. Online sales force application was developed to leverage some key business functionalities of the legacy application and provide customized solutions to project management team. This online product developed in Salesforce also offers the feature of generating reports of particular project for the managers.

Responsibilities:

Worked with functional leads to transform and develop new requirements into design, implementation.

Performed day to day Salesforce administration tasks around record types, page layouts, profiles and permissions, reports and dashboards.

Wrote test classes to ensure that the Apex code has a minimum coverage of 90% and tested all the positive as well as negative use cases in the test methods.

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages, Apex classes to suit to the needs of the application.

Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Customized tabs for among different business user’s groups and business centers.

Create various profiles and configured the permissions based on the organizational hierarchy requirements.

Designed and developed workflow rules, validation rules, and customizations within Sales force.

Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.

Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.

Extended native SFDC reports to leverage custom fields to create meaningful reports, dashboards.

Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Administrated and monitored the company’s Sales force CRM application.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Client: Dolby Laboratories Inc. San Francisco, CA

Role: SalesForce.com Developer

January 2010 to March 2011

Project Description: Dolby Laboratories Inc. is an American Company specializing in audio noise reduction and audio encoding/compression. Dolby licenses its technologies to consumer electronics manufacturers. To support their business, Dolby labs maintains various applications running on different platforms. To enable Single Sign On for different applications, Dolby labs has implemented simplified. Now they have purchased OKTA to enable SSO for all the users and user provisioning is implemented through Salesforce Contact system. Also Dolby Labs is introducing a new sound bar “Lar” and is initially made available to Distributors and Retailers. To enable the Distributors and Retailers to reach out Dolby, a customer portal is designed and enabled access to them using Salesforce Contacts.

Responsibilities:

Created the Technical design to implement Okta user creation/updating from Salesforce Contacts.

Optimized sales & marketing processes through implementation of Salesforce.com logic such as custom objects, fields, object relationships, workflows, validations, and approval processes.

Analyzed the existing design implemented to use Simplified for SSO configuration.

Identified the Triggers, Apex classes involved in Simplified implementation and decommissioned the code as this functionality is no more in use.

Created Workflows to update Fields and simultaneously send emails to Record Owners, teams about the Case attachments, updated, comments using the Email Alerts and Field Updates.

Replaced few Triggers with new Process Builder tool for updating records using the Roll-up summary fields, scheduled tasks, etc.

Impleme0nted new look and feel to Customer Portal by creating Headers and Footers with the help of HTML, JSP, JQuery, and Visualforce Pages.

Created different Page Layouts and assigned them to Record Types as per the need of the Organization to improve the data visibility to end users.

Developed different Apex Triggers and Apex classes to implement Future callouts to send data from Salesforce to .Net application.

Created Visualforce Pages to display Salesforce Content and Knowledge for the Customer Portal Users.

Developed Custom Objects to provide access to Business Users to add Customer Portal Users to Public Groups.

Created various Test Classes to improve the code coverage in the Salesforce application.

Worked on developing Home Page Components and Home Page Layouts for different Customer Portals.

Modified Customer Portal settings to change the look and feel of the Portal.

Written various Triggers, Validation Rules for the provisioning and de-provisioning of Contact with Customer Portal Access.

Maintained Developer Sandboxes and Change Set deployments from UAT Sand Box to Production Environment.

Imported Custom Object data from Sand Box to Production Environment using Data Loader and Workbench.

Created new Salesforce license Profiles for different set of users Overage Customer Portal License profile for Customer Portal Users.

Created new Assignment Rules, Case Support Processes to route the new Cases to appropriate Queues and assign them as needed.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox, Eclipse IDE Plug-in, Workbench.

Client: RedTech Banking Solutions, INDIA

Role: Java/J2EE Developer

June 2007 to December 2009

Project Summary: RedTech Banking Solutions TM is a comprehensive solutions package catering for complete automation of banking operations and it’s totally menu-driven, simple-to-use, cost-effective and idle for all types of Banks, Co-operative Banks & Credit Societies. It applies innovative approaches toward conversion of all valuable data to analyzed reports. Involving in Front Counter (SB/OD/CC/CA) and Loan Modules.

Responsibilities:

As a Software developer actively involved in various Business Layer and Data Management components of this multi-tired web based project.

Responsible for the implementation of the server side software using Servlets with Tomcat as web server.

Implementation of web based software modules for handling user requests using Servlet classes and managing users and clients (JSP, HTML, JavaScript and XML).

Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model.

Responsible writing JSPs, Data Beans.

Responsible for Testing - unit testing & integration testing using JUNIT.

Used Ant tool to build and deploy application on Tomcat Server.

Writing procedures and Packages for Report Generation using Oracle as Database.

Writing code for printing of Report pages in HTML format and Microsoft Excel files.

Environment: Java, JSP, HTML, JDBC 4.0, Servlets 3.1, EJB (Session Beans), J2EE Design Patterns, Eclipse 3.3.1 Edition, Tomcat 5.5

Contact this candidate