Manager Customer Service
Resume:
Doris Q Vuong, DHSc, MS, MLS
Contact
Tel : 415-***-****
e-mail :
acsto1@r.postjobfree.com
Education
**** - ******* ****** ** ******* in Bioinformatics Johns Hopkins University, Washington, DC
2014 Doctorate of Health Sciences
AT Still University of Health Sciences, Mesa, AZ (Distance Learning) 2007
Master of Science in Clinical Laboratory Sciences
Rosalind Franklin University of Medicine and Science, North Chicago, IL
2004 Bachelor of Science in Biochemistry/Chemistry University of California, San Diego, La Jolla, CA
Certifications/Licenses
2009 - Present Clinical Laboratory Scientist, CLS (CA): MTA43117 2007 - Present Medical Laboratory Scientist, MLS (ASCP): 225-***-**** - Present Veeva Admin
Clinical Experiences
Doris Vuong 2 of 5
Ubiome 2015 - Present
Lab Manager/Technical Supervisor/QA Consultant
§ Responsible for creating and organizing Document Control System
§ Prepared laboratory for any and all accreditation or certifications
§ Review, write, edit all SOPs
§ Perform internal assessments and proficiency testing
§ Provide training of employees and competency assessments
§ Responsible for lab organization
§ Quality review of documents and QC of lab processes
§ Oversee lab processes and workflow to monitor failures as well as find ways to improve processes
§ Responsible for lab organization
§ Act as backup CLS, working on DNA purification, library prep and sequencing of specimens
§ Help build out the LIMS system - also act as software QA to ensure that the system is stable and provide necessary results before releasing it to production
§ Write validation documents as well as plan validation projects and implement new processes
Invitae 2014 – 2015
Asst/Assoc Lab Dir/Technical Supervisor
§ Responsible for organizing Document Control System
§ Prepared laboratory for CAP accreditation within three months of hire
§ Prepared company’s second lab site for CLIA certification
§ Review, write, edit SOPs
§ Perform internal assessments and proficiency testing
§ Perform inhibitor studies/contamination studies
§ Scheduling
§ Document control
§ Maintenance of records and equipment
§ Quality Manager and Safety Officer
§ Provide training of employees and competency assessments
§ Responsible for lab organization
§ Quality review of documents and QC of lab processes
§ Oversee lab processes and workflow to monitor failures as well as find ways to improve processes
§ Act as CLS: experience with microfluidics, next-generation sequencing
(Illumina platforms), sanger sequencing setups using capillary Doris Vuong 3 of 5
electrophoresis, library preps, robotics
Perkin Elmer with CDPH 2012 - 2014
Technical Supervisor for SCID Molecular Lab
§ In charge of quality control, process improvement, data management, validation control and reports, data analysis and assay improvements techniques
§ Responsible for writing:
o Troubleshooting reports
o Validation reports/compilation of data and cross referencing information
o SOP’s
o QA/QC reports
§ Responsible for lab organization and document control
§ Ensure lab passes State inspections
§ Daily monitoring of TAT and ensure quality reports and results are produced daily
§ Responsible for troubleshooting assays and protocols, including quality monitoring and determination of root cause of failures
§ Work as a bench molecular technologist
§ Assay development
§ Research assay development protocols
§ Manage lab staff as well as manage schedules to ensure there is sufficient coverage for all assays; stepping in as needed
§ Responsible for daily oversight of lab staff, as well as maintaining a cohesive environment
§ Ensure there is a positive and open working environment
§ Maintain collaborative environment between PerkinElmer and California’s Department of Health’s Genetic Disease laboratory Counsyl 2009 - 2012
Manager, Molecular Technical & General Supervisor
ü Working as a Manager:
§ Responsible for day-to-day operations of the entire CLIA laboratory
§ Ensuring lab assays are within QC, ensuring lab assays are performed within specifications and in a timely manner
§ Ensuring TAT are met; reduced TAT to 24 hours
§ Responsible for managing lab staff:
§ Scheduling of staff work hours to staff responsibilities for that particular Doris Vuong 4 of 5
day
§ Lead weekly CLIA lab meetings
§ In charge of hiring lab staff
§ In charge of working with lab staff to help improve process flow and maintain cohesive environment, taking disciplinary actions when needed
§ In charge of maintaining lab morale and retention of lab staff
§ Attend quarterly QA meetings
§ Responsible for occurrence management of lab protocols and instruments
§ Maintain collaborative environment between departments (QA, Customer Service, Administration, Director, IT, and Board of Directors
ü Working as a Technical Supervisor:
§ Strategize new methods of lab work flow and lab staff to enhance efficiency of lab assays, lab function in order to improve TAT but continue to ensure quality standards are kept to the highest
§ Organize lab, ensuring lab supplies are adequate and stock is kept
§ Perform equipment and new assay validations
§ Responsible that all lab SOPs are current and up-to-date, as well as all maintenance documents are signed and collected per SOP
§ Run all QC on instruments or at least all QC is performed on instruments
§ Helped build out Counsyl’s two laboratories and placement of new instruments so that the lab work flow is fluid
§ Also work as a Molecular Technologist on the bench to ensure lab work is continuous
§ Troubleshoot all lab assays and instruments
§ Ensure all lab equipment are operational, and if not, then make necessary calls to technicians and schedule equipment repairs ü Working as a Molecular Technologist:
§ Responsible for all the laboratory duties assigned within the lab, from accessioning, to processing, to running all protocols, maintenance/QC/QA, maintaining lab supplies/inventory, quality control of assays and specimens,
§ Responsible for SOPs, including incorporating updates/revisions as well as writing pertinent SOPs
§ Participate in research and development of various lab assays to supplement, enhance, and upgrade CLIA lab protocols San Francisco Veterans’ Administration Medical Center 2008 - 2009 Clinical Laboratory Scientist, Generalist
Doris Vuong 5 of 5
ü Worked in all of the laboratory sections:
o Performed all diagnostic tests and duties offered in-house (for all the sections of the laboratory) tests including, POC tests, dilutions, Microbiology setups, cell counts, slide reviews, type and screens, setups of blood components, issued blood components, antibody rule-outs, accessioning, reading stat gram stains and other related lab duties with maintenance, including diagnosing and QC analyzers/devices
Renown Health, Reno, NV 2007 - 2008
Clinical Laboratory Scientist, Generalist
ü Worked in all of the laboratory sections:
o Microbiology, Immunology, Chemistry, Hematology, Hemostasis, Urinalysis, and a Speed Lab
Information Technology Work Experiences
IT Technician 2000- 2004
ü Repaired and upgraded systems/peripherals (as well as resolving hardware and software issues
ü Consulted on various peripherals/system configurations/built PC’s for customers ü Provided basic networking support/installations
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