Customer Service Medical Assistant

Veronica Duran

***** ******** ** ********,

CA **551

661-***-****

acsdmd@r.postjobfree.com

Seeking a Career where my hardworking abilities and knowledge can contribute to the growth of the company and myself.

Skills:

Data entry

40 wpm

Microsoft Word/Excel

Proper Multi Line Phone Etiquette

CPR Certified

Copy/Fax Machine

Vitals

Maintain and organize files and office space

Bi lingual English/Spanish

Injections

Blood Draws

Scheduling new & returning Patients

Nexgen/Citrix

Charting

E-Mail

Verify Insurances & Co Pay

Prep room for patients and Doctor

Professional Experience:

Retina Institute/California Eye & Ear- Lancaster CA

Back Office Tech 11/11/2014-10/07/2015

Get Automated Refraction (AR) from Pt

Get Lensometry reading from RX glasses

Update Electronical Pt chart

Get Visual Acuity (VA) from Pt

Dilate pupils when needed

Get IOP and Pachemetry readings from Pts

Get OCT/RNFL images for DR’s

Teach Pt’s how to do a High Visual Field (HVF) test, get results for DR

Inject IntraVenous Flourescent Angiography (IVFA) and take images for DR

Get A-Scan readings from Pt’s for Dr’s Cataract Pre-Op

Translate to Pt’s Dr’s findings during Exam to Spanish when needed

Make enough copies of consents and Procedure Verification Forms for clinic days

Prep rooms for Pt’s / Dr’s

Sam’s Club- Palmdale CA

Cashier/Customer Service 09/23/2013-11/07/2014

Cashier

Restock, organize, and merchandise shelves

Maintenance of department and store

Provide customer service, tend and greet customers

Sales

Bullard Medical Group- Clovis CA

Front/Back Medical Assistant 03/09/2009-04/06/2012

Faxing and making copies of needed paperwork for clinic and Pt’s

Schedule new and returning patients

Multi-line phone etiquette

Check Pt’s In and Out of clinic

Charting paperwork in designated file

Check insurances, Collect Co-pays

Prep room for patients / Dr’s

Assist Doctors with patient’s

Prep instruments for autoclave and ERX

Education & Certifications:

Maric College-North Hollywood CA

Certified Medical Assistant

2003-2004

Highland High School

High School Diploma –Class of 2002

*Referrals Upon Request*

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