Customer Service Sales

TONY CHAU ** Rembrandt Drive, Markham, ONT. L*R *X3 Phone: 647-***-**** Email: acs6er@r.postjobfree.com

OBJECTIVE

To obtain a position as an inside sales representative in a large firm where I can utilize my knowledge and organizational skills.

PROFILE SUMMARY

Currently an undergraduate from the three year Business Administration - Marketing Program with an outstanding Grade Point Average of 2.0

Proficiency with Windows 7 & 8

Efficient with Microsoft Office (Word, PowerPoint, Excel)

Effective presentation skills developed through marketing plans and sales reports

Great Leadership in Certificate of Attendance

Exceptional communication skills by delivering 7 months of part time customer service experience

Excellent Customer Service

Certificate in Counterfeit Detection

Certificate in CPR Level A/C & Standard First Aid

Developed Customer Engagement/Long-Term Customer Relationship through 3 months of Brand Ambassador

EDUCATION

BUSINESS ADMINISTRATION - MARKETING (2013 - 2016) Seneca College, Toronto, ONT

Expected to graduate in 2016

Course Highlights:

Understanding consumer behavior, implementing strategic goals, and exploring the difference in the business environment

Applying the principles of 4pcs and 2cs in the marketing factors of a marketing plan, finding out rationale of a product and the segmentation of target markets (Consumer's needs)

Understanding branding as a key feature and the importance of consistency in presentations, marketing, and customer interaction

Development of marketing plans for Pepsico and Fragment Perfumes

Professional selling through sales reports and presentations through the IMC (Integrated Marketing Communications) program

Applying effective business writing through active learning environment

MARKVILLE SECONDARY SCHOOL (September 2008 - June 2013) Markham, ONT.

Majored in business courses from grade 11 - 12

Volunteered at the library, stacked non - fiction/fiction books

Counterfeit Detection Certification, Standard First Aid, CPR Level A/C

TONY CHAU Page 2 Phone: 647-***-**** Email: acs6er@r.postjobfree.com

WORK EXPERIENCE

Part – Time WIND Specialist (December 2015 – January 2016) WIND Mobile, Hillcrest, Richmond Hill, Ontario

Informing our customers about our service offerings and hardware options

Determine the needs of our customers and provide recommendations on the best solutions to meet their needs

Provide information to our customers on warranties, care, and maintenance of their devices. Activating or troubleshooting their devices and hardware specifications

Sell merchandise and process payments by totaling purchases and processing cash, debit, or credit card payments appropriately

Accurately document sales and/or customer account changes in our company systems and databases

Ensure each and every prospective and current customer receives the very best service and experience possible

Participate in mandatory team meetings and ongoing training sessions, so to ensure an environment of continuous learning and growth

Adhere to Retail Standard Operating policies, processes, and procedures

Meet individual and team performance metrics

Cash Associate/Cafe Associate (September 2013 – December 2015) 747 FLEA MARKET BUBBLE TEA, BRAMPTON, ONT.

Assisted customers with drinks

Associated with cash register

Cleaned up for closing

Office Assistant/Marketing (October 2015 – November 2015) SPEEDSTAR – CHECK IN, MARKHAM, ONT.

Taking phone inquires

Responding to emails and pm

Local sales

Demonstrating customer service at all times

In store merchandising

Reporting working orders

Input quick receiving

Vehicle Inspection

Crew Member (January 2015 - March 2015) McDonald's, Markham, ONT.

Project 5K School Representative (January 2015 - February 2015) PROJECT 5K, MARKHAM, ONT.

Working with Project 5K and other Project 5K School Reps at Seneca on promoting upcoming events

Hanging up posters

Announcements

Create a School Chapter of Project 5K which will:

Connect Project 5K volunteer opportunities with high school students

Work with guidance department to promote volunteering events

Partner with other clubs and provide volunteers for their events as well as provide members with hobby specific volunteer opportunities

Engagement Team (July 2014 - July 2014) UNITY FESTIVAL, YOUGE & DUNDAS SQUARE, TORONTO, ONT.

Promotional on surveys and prizes

Bicycle promotional team

Brand Ambassador (April 2014 - June 2014) RIPPLE EFFECT MARKETING, OAKVILLE, ONT.

Assisted in merchandising seasonal program of "ProMix" and "Guaranteed To Grow"

Customer engagement in products, promotions, prices, places

Maintain customer's interest and long - term relationships in purchasing the product

Generate by the end of the day report by sales made and the satisfaction great stories of customers

Dance Stage Crew Ambassador (October 2013 - October 2013) WORLD OF DANCE, TORONTO, ONT.

Established communications with dance team leaders

Guided performers to main stage

Bus Boy/Host (June 2013 - August 2013) SPRING ROLLS, ERIN MILLS, MISSISSAUGA, ONT.

Fast - paced working environment where I had to clean tables, set tables, seat customers.

Reserved calls from customers to reserve seats and packed deliveries to go

Assisted customers with their orders and resolving conflicts

Garnisher (November 2011 - February 2012) HARVEY'S, HIGHWAY 7/MCCOWAN RD. MARKHAM, ONT.

Garnished burgers for customers and refilled drinks from the fountain

Cleaned up for closings and the maintain of cleanliness

ACCOMPLISHMENTS

Certificate of Attendance Leadership Institute (October 2014)

Counterfeit Money Detection (May 2011)

Standard First Aid (September 2011)

CPR (Cardiopulmonary Resuscitation) Level A (September 2011)

CPR (Cardiopulmonary Resuscitation) Level C (September 2011)

REFERENCES Available Upon Request.

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