Customer Service Administrative Assistant

Darenesha N. Fontenot

*** ****** ***** ******** **, 77477

acs5zb@r.postjobfree.com

Cell: 832-***-****

Objective: My work experience consists of numerous years in the medical field. Where I was responsible for patients care as well as organization of where the patients are going to reside.

Work Experience

H.E.B. 01/05/2015 – present

Here everything is better, we are proud of our quality customer service, great prices, and many returning customers due to our great customer experience. At HEB I am a bakery associate whom is required to talk with customers about our daily deals, great products and overall making sure each customer is happy. Baking, packing, preparing and guarantying that they are satisfied.

Academy sports & outdoors 01/19/2014-01/28/2015

While working at Academy I was held responsible for product management, inventory management, stocking and restocking, pricing items, customer experience and support, answering phones, finding products available online and in store. Customer service was a major part of working in retail at Academy, no matter what the customer is always first.

American Cruise Line 09/09/2013- present (seasonal position)

During my experience working at American Cruise Line I was responsible for hospitality housekeeping, activity coordination, and full service to each passenger. I was required to work a 12-14 hour shift 7 days a week, while living on the boat.

Tuscany Village Nursing and Rehabilitation 06/21/2012 – 07/16/2013

Job Position: Certified Nurse assistant

Description: Working at Tuscany Village I was required to make sure each Resident was well cared for. I was responsible for ; making their beds, assist them with activities of daily living such as ( grooming, bathing, brushing teeth, help put on clothing, assist with continence and incontinence. ) Taking vital signs and also charting and observing the residents daily routine.

MD Anderson Cancer Center 06/20/2010 – 06/05/2012

Job Position: Building attendant

Description: At MD Anderson I was held responsible for the organization and management of the hospitals décor and overall presence. The job required me to clean and sanitize and well maintenance each patient’s room and living areas, which was to be prioritized to a residents liking.

Overview:

* Experience in Customer service

* Eager to learn new things

* Capable of adapting to any setting and the ability to think quickly

* Excellent interpersonal skills

* Great ability to work well with others

Skills

* Microsoft word, excel, access, and PowerPoint, Patient advocacy Building organization, and Multi-tasking ability, Ability to work well with others, with an open mind to any job setting.

Education:

05/2012 – 06/2012

Career school of Houston

During my attendance at the Career school of Houston I was properly and well trained on how to take care of the elderly. I was also given the assurance on what procedures to take if CPR was needed. The course was ultimately short, but I am well certified and have accreditation for my work and to work in any hospital or nursing setting.

06/2012 – present

Houston Community College

I am presently studying emergency medical servicing.

References

Hubert Jackson: team leader/ advisor (academy) 281-***-****

Andrew: merchandizing (HEB) : 1 yr. 713-***-****

Beverly Wells: teacher/mentor (career school of Houston) known for: 2 years 281-***-****

Sehran Broussard: Former Coworker / Administrative Assistant (Tuscany village) known for: 1 year 832-***-****

Patrice Wiley: Former Coworker/ Registered Nurse (Tuscany village) known for: 1 year 832-***-****

Ms. Veronica Blake-Evans: Mentor/Licensed Vocational Nurse ( career school of Houston) known for: 3 years 713-***-****

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