Manager Customer Service
Resume:
Gary Ballard
Delaware, Ohio ***15
***.*******@*****.***
PROFILE SUMMARY:
High Energy Business Development Manager with experience in New Business Development, Managing Sales and Program Management for the automotive, military, commercial vehicle groups, RV, off road and appliance markets. New business development included OEM’s and Tier 1 customers. Proven ability to develop programs, with new, existing customers and markets by managing process from concept to production.
Customer Development Includes
Honda
Cummins
Nissan
Navistar
General Motors
Trane
Subaru
Volkswagen
Chrysler
Polaris
AM General
Harley Davidson
Interior Trim Tier One Customers (IAC, JCI)
Exhaust Ties One Customers (Emcon, Tennec, ect.)
Area of Expertise
Quality Management Systems
New Business Development
Program Management
TS16949/ISO
APQP (Concept to production)
Costing and Pricing Development
Continual improvement
Lean Manufacturing Six Sigma
Change Management
Product Planning and Development
Business Planning
Leadership Development
PROFESSIONIAL EXPIERENCE
New Business Development Manager 2014 to Present
Molded Acoustical Products of Easton, Easton, PA
My primary role as New Business Development Manager is to prospect for new Automotive OEM clients by networking, cold calling and other means of generating interest from potential clients. I achieved this by planning persuasive approaches and pitches that will convince potential clients to do business with the Molded Acoustical Products.
Developed very strategic sales and marketing plans by providing value propositions which mitigated our weaknesses while focusing on our strengths.
Within one year was able to achieve visits and supplier audits from Nissan, Volkswagen, Chrysler (FCA) and Subaru. By year end I expect to have secured a position on Volkswagen, Subaru and Chryslers approved supplier list.
Secured new business within assigned Tier 1 customers.
On behalf of the Company Program Management Team I negotiated with existing OEM customer a series of timing and quality concerns on new programs.
Vice President Sales and Program Management 2002-2014
Midwest Acoust-A-Fiber, Delaware, Ohio
Lead all Commercial, Engineering, Customer Service Team charged with developing new business, customers and products while managing current customers, products, programs to ensure team secured replacement business to OEM’s and Ties 1 customers.
Developed high performance sales team (Direct and Independent Sales) meeting sales objectives of 10 percent compounded growth and adding new OEM customers (Nissan, Honda)
Managed Program Management to ensure timing and metrics were achieved. Additionally, executive negotiations/communications to internal and external customers.
Mitigated customer cost reduction programs by focusing on communication, lessons learned and continual improvement programs.
Communicate and manage accurate annual/quarterly/monthly sales forecast to team in order make advanced decisions used to improve quality, scheduling, and material management resulting in increased profitability.
Sales Manager
1996-2001
Midwest Acoust-A-Fiber
Lead commercial activity for all customer securing new business for Thermal and Acoustical Product Lines. Developed and secured new business, aligning existing business with company objectives. Secured new programs by providing development activities at OEM’s and aligning/communicating with key Tier one customers.
Developed strategic partnership with suppliers to develop strategic pricing to secure targeted programs. Resulted in new heat shield product line and increased sales by $10mm annually.
Developed cost controlled tooling sources resulting in competitive tooling, increasing tooling profitability and improving tooling quality.
Opened new manufacturing location as parts of a value proposition to secure new customers/products.
Secured all replace programs.
Account Manager
1992-1996
Midwest Acoust-A-Fiber
Responsible for commercial activities for assigned accounts (OEM and Tier One customers to Interior Trim, Exhaust Integrators, Lighting, Open Office Furniture, Commercial Vehicle Group, Appliance Industry)
Developing account plans and strategies to ensure goal alignment to strategic/business plans.
Secured targeted programs by managing outside field activities
Secured replacement programs of existing business for new models or changes.
Inside Sales Manager 1990-1992
Midwest Acoust-A-Fiber
Responsible to support Direct Account Manager and Independent Agents by coordinating inside activities. (single point contact) These activities included the following:
Coordinating costing and pricing activities.
Manage prototype and samples
Manage literature
Customer service to existing and new customers.
Secured replacement programs of existing business for new models or changes.
Communicating APQP and Quality issues to field
Program Manager 1988-1990
Midwest Acoust-A-Fiber
Responsible to manage product and process activities from concept to PPAP including costing and timing.
Managed APQP activities for new and changing programs.
Part, Process and Product Development.
Estimating – Developing actual program cost and timing.
Coordinating Prototype and Production Tooling builds.
Estimator and Design Engineer
Potter Lumber – Columbus, Ohio
Reviewed drawings and developed delivery strategies based on customer timing.
Developed material cost for construction materials.
Made changes to drawings to support customer needs and VAVE activities.
EDUCATION
Marion Technical College
1985
Mechanical Engineering
INTERESTS
Swimming
Traveling
Reading
Fishing
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