Manager Sales
Resume:
CHARLES E. COKER
Moss Point, Mississippi 39563
acs1pm@r.postjobfree.com
Summary: Twenty-eight year history in the automotive sales industry including hiring and training of sales, service and office staff. A manager focused on customer satisfaction throughout all phases of the sale plus an in-depth understanding of the sales cycle process. Holds a Class A Commercial driver’s license.
Experience:
Holiday Inn
3630 Springhill Memorial Drive South
Mobile, Alabama 36608
January 2015 – Present
Driver
Deliver people and goods from various businesses in Mobile, Alabama safely and efficiently.
Schneider National Carriers, Inc.
3101 Packerland Drive
Green Bay, Wisconsin 54313
March 2014 – November 2014
Driver
Delivered goods on time and in good condition throughout 48 states.
Iron Werks
Corpus Christi, Texas
March 1998 – February 2012
Owner
Managed and ran an automotive wholesale and management consulting firm.
Sames Ford
4721 Ayers Street
Corpus Christi, Texas 78415
January 2011 – January 2012
General Sales Manager
Trained in time management
Trained in negotiation techniques
Managed 58 member sales team
Created and directed sales team training
Created and directed development programs
Hired and trained all sales staff for new store location
Texas Dodge
7800 I-40 Frontage Road
Amarillo, Texas 79106
January 2010 – July 2010
Used Car Manager
Purchase and sales of used cars
Hiring and training of all used car salespeople
Southwest Honda
4200 Georgia Street South
Amarillo, Texas 79110
January 2006 – December 2009
General Manager
Achieved 120% of quota within the first year as Sales Manager
Increased market share by 26% over the course of 2 years
Resolved an average of 10 customer complaints per month regarding sales and/or service
Monitored customer preferences to determine focus of sales efforts and vehicle ordering
Created and directed sales team training
Created development program
Trained in negotiation techniques
Time management training
Northside Ford
12300 San Pedro Avenue
San Antonio, Texas 78216
January 2005 – January 2006
General Sales Manager
Hired and trained sales force for new car department
Created and directed sales team training
Created development program
Monitored customer preferences to determine focus of sales efforts and vehicle ordering
Generated monthly and annual sales reports
Ram Country Chrysler, Jeep, Dodge
3611 US-90
Del Rio, Texas 78840
February 2004 – March 2005
General Manager
Monitored customer preferences to determine focus of sales efforts and vehicle ordering
Created and directed sales team training
Created development program
Trained in negotiation techniques
Time management training
Casa Chevrolet
7201 Lomas Boulevard, NE
Albuquerque, New Mexico 87110
January 1999 – February 2000
General Sales Manager
Hired and trained all sales staff for new store location
Trained in time management
Trained in negotiation techniques
Managed 58 member sales team
Created and directed sales team training
Created and directed development programs
Northside Ford
12300 San Pedro Avenue
San Antonio, Texas 78216
January 1991 – March 1998
New Car Manager
Hired and trained all sales staff
Created and directed sales team training
Created and directed development programs
Reliable Chevrolet
9901 Coors Boulevard NW
Albuquerque, New Mexico 87114
March 1989 – December 1990
Finance and Insurance Manager
Contracted with finance companies
Sold insurance and service contracts
Customer satisfaction
Delivery of automobiles
Bill Byrd Honda
Biloxi, Mississippi
(No longer in business)
February 1985 – February 1989
Finance and Insurance Manager
Contracted with finance companies
Sold insurance and service contracts
Customer satisfaction
Delivery of automobiles
Western Company of North American
515 Post Oak Boulevard
Houston, TX 77027
January 1979 – February 1985
Derrick Hand
Offshore
Education:
High School Diploma
Hattiesburg High School
301 Hutchinson Avenue
Hattiesburg, Mississippi 39401
Business Administration and Management
3.4 GPA
University of Southern Mississippi
Seminars:
How to Train the Trainer
How to Train the Sales Force
How to Train the Manager
Used Car Inventory Training
Time Management
Negotiation Skills
New Car Manager Training
Ford General Sales Manager Training
Ford Used Car Manager Training
Ford Finance and Insurance Training
Ford New Car Manager Training
Toyota General Manager Training
Toyota Used Car Manager Training
Toyota Finance and Insurance Training
Toyota New Car Manager Training
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