Customer Service Management

ROGER S. BAHANS

*** ***** ****

Winnipeg, MB R*M 0W4 204-***-**** (Res.)

HIGHLIGHTS OF QUALIFICATIONS

• Confident, professional with proven record of profitability; consistently exceeded set goals

Self-disciplined individual with strong communication, supervisory and management skills

Responsible for purchasing of materials, equipment and supplies as required by the company

• Procured and expedited orders considering the best balance of delivery, service, quality and price,

• Negotiated price and terms of purchased components, materials, pertaining to production requirement, execute purchasing contracts; review MRP/ERP report daily, submitting (RFQs) quotes for materials

• Provided input in the engineering, production planning and lean manufacturing process, scheduled deliveries, authorize payment for purchases by forwarding receiving documents to accounting

* Investigated and selected qualified vendors, maintain excellent vendor relationship, analyzing and

Identifying obsolete and slow moving inventory, check stocking levels and pricing in ERP system

* Carrier selection, routing of shipments most economical ways, booking inbound and outbound freight

* Dispatch personnel according to schedules and work orders in the manufacturing process

• Freight claims for shortage and damaged material, carrier performance, and also vendor performance,

Qualify new vendors, Certificate of origin; HS tariff classification, day-to-day supervision of assignments

• Negotiated limited freight tariff on commodity traffic with Canadian Freight Association

• Process and transmit information and instructions, coordinate activities of vehicle operators, crew and arranging custom documents, custom clearance C-TPAT and NAFTA

• Integrated computerized inventory control function and costing, balancing min/max management of stock levels, establish stock turnover levels, resolve errors with suppliers, make (RGA) for returns

Arranged import/export documents, negotiated freight rates with carriers, letter of credits

• Audited freight bill, customs clearance, brokerage charges and fees

• Scheduling and organization of third party warehouse, arrange insurance on international traffic

Knowledge of lean six Sigma and I.S.O. 9001: 2008

RELEVANT WORK EXPERIENCE

Sales, Marketing / Customer Service / Negotiation

• Developed and maintained excellent sales and customer service skills:

- establishing a positive and professional work relationship

- listening intently, identifying customer requirements and presenting product options

- keeping clients informed on newest product technologies

-coaching, supervising and co-coordinating the activities of relevant support personnel and staff

-determine safety procedures of handling dangerous goods, ensure compliance with transport regulations

• Trained employees, assisted and evaluated their performance

Administration / Management Skills

• Implementing cost cutting through negotiation & most effective purchasing of material/supplies/packing

• Researched and located potential wholesale suppliers/vendors for pricing/delivery

• Proven experience in Material Management/ Logistics/Supply Chain solution/Distribution/Transportation

Sort incoming parts, material and supplier. Designed packing container

Distribute of parts and supplies for internal use, getting parts made on CNC machines in production.

Strong understanding of computers and applicable systems, used computers on wide variety of

Applications, Windows based environment, Microsoft Excel, Outlook, Windows Word, and Internet

• Advise on use and appropriateness of goods, parts and supplies, purchasing control, optimization of

Inventory system (JIT) Just in Time System

Liaison / Problem Solving

• Developed strong liaison with various department personnel. Set-up displays of parts.

• Made written and oral presentation of reports, good written communication skills

§ Developed department policies and procedures. Perform general office duties

Roger S. Bahans Page Two

EMPLOYMENT HISTORY

2012 - 2015 Purchaser /Logistics Polycast International Products Inc.

2008 - 2011 Purchaser / Logistics Coordinator Keywin Industries Limited

2006 - 2007 Parts Purchasing / Logistics Krevco Lifestyle Incorporate

2003 - 2005 Purchasing Agent / Logistics Kraus Global International Inc.

1999 - 2002 Purchasing Agent / Logistics Discovery / Lancer International

1988 - 1998 Senior Buyer / Planner Motor Coach Industries Ltd

PROFESSIONAL DEVELOPMENT & EDUCATION

P.M.A.C. Certificate Graduate

(Purchasing Management Association of Canada)

Completed four-year Certificate Program

“Certified Professional Purchaser” Program

• Administrative Theory • Marketing / Contracts / Tender & bids

• Commercial Law • Organizational Behavior / Contractual issues

• Principles of Purchasing • Business Statistics / Team Management

* Business & Contract law * Supplier relations / Strategic sourcing

C.I.T.T. Certificate Graduate

(Canadian Institute of Traffic and Transportation)

Completed Five-year program-Business School Continuing Education

• International Economics • Transportation Economics

• English Composition • Transportation Law

• International Law & Logistics • Accounting & Auditing

Bachelor of Commerce (2 years) Dalhousie University (Halifax, NS)

PROFESSIONAL DEVELOPMENT

“Membership Director”, Purchasing Management Association of Canada (Winnipeg Division)

MEMBER OF ASSOCIATIONS

Purchasing Management Association of Canada

Canadian Industrial Traffic League

Winnipeg Transportation and Customs Club

PERSONAL INTERESTS

Reading, Family Activities, Entertaining, Walking, Swimming

Contact this candidate