Manager Customer Service
Resume:
Merriam Tegio Concepcion
Abu Dhabi, United Arab Emirates (UAE)
acs15g@r.postjobfree.com
PERSONAL DATA:
Name : Merriam Tegio Concepcion
Nationality : Filipino
Civil Status : Married to Simohammed Sekkat
Languages Spoken : English & Filipino
EDUCATIONAL BACKGROUND:
COLLEGE:
Centro Escolar University - 1994-1998
Mendiola Manila, Philippines
Bachelor of Science in Psychology
CERTIFICATIONS:
IELTS Over-All Band Score 7
British Council
Volunteer Classroom Facilitator
Filipino Association for Computer Excellence (FACE)
International Computer
Driving License (FACE UAE)
Integrity Award
Khidmah LLC
Loyalty Award
Khidmah LLC
Professional Business Correspondence
Select Training and Management Consultancy LLC
Microsoft Visio in House Training
Khidmah LLC
PROFESSIONAL JOB EXPERIENCE
KHIDMAH LLC
10th Floor, Tower 3 Mazyad Mall
Moh’d Bin Zayed Musaffah
Telepone Number: 02-408-0888
Fax Number: 02-408-0777
PROPERTY EXECUTIVE (based at Shining Towers, Khalidiya, Abu Dhabi City handling Shining Towers, C168 building, Al Bateen Villas, CI Tower, Private Building Estate properties and the like); reporting directly to Senior Property Manager and Property Manager
September 14, 2009-up to present
Prepare list of contracts expiring in the next three months and forward notice to tenants for either renewal or cancellation per the policy
Maximise occupancy with minimal turnaround times
Meet customers to deal with any issues or queries relating to renting the property ensuring high customer satisfaction
Escalate any rent discount requests and obtains approvals as per policy.
Prepare a copy of standard lease agreement and get it signed by the tenant as well as collecting & receipting payments
Obtain and maintains up to date tenants documents in the tenant file
Responsible in issuing tenants commercial invoice
Ensures all information in YARDI/SAP(initial stage) is accurate and updated
Arrange joint move-in and move-out inspection with maintenance department
Issue clearance letter for moving in and moving out of furniture to tenants
Supervise 2 Property Administrator to ensure proper administrative function of the properties
Assists in issuing unit keys, access cards, remote controls and the like
Communicate the lease details to tenants and liaise with Finance and Accounts department for the lease payments
Follow up pending maintenance work orders to be closed in Maximo
Responsible for Landlord Monthly report
Responsible in Vacant and On Notice weekly report to be sent to Leasing department
Responsible in weekly Outstanding balance report
Responsible in tracking/collecting Outstanding balance of tenants thru phone calls and emails.
Responsible in raising and tracking refund requests for tenants until issued to them
Assisting in tracking/collecting bounced cheques and collecting them
Ensure properly raised purchase requests in Maximo
Responsible for tracking weekly Unposted Receipts to be posted by Accounts
Take minutes of the meeting when needed and compiles them for future reference
Assists in incoming and outgoing communication/documents
Attends to tenants inquiries thru emails and verbal communication and take proactive role in tenant retention program
Performs any other relevant task as directly by the Senior Property Manager and the Property Operations Manager
Provide general administration, secretarial and personal assistance as required.
Assist clients with requests, lease execution, etc.
Follow up maintenance issues until resolved and closed in the system
Produce of Management Information and other reports.
Update manual reports/spread sheets & ensure data is inputted accurately. Input data accurately and timely manner into YARDI system. Monitor Maximo as required.
An updated monthly ADDC billing report thru finance to avoid the penalties & complains for each site & clients
Write letters and faxes, ensure letters are formatted correctly using official company stationary, maintain and update a database of tenants, sub- contractors, vendors, business partners and other contacts.
Regularly check incoming/outgoing correspondence. Deal with incoming and outgoing mails for the division.
Responsible in maintaining and ordering office stationary
Perform other related tasks deem required by management to support the Property Supervisor and the Property Operations Manager and team in the execution of their duties.
NUEVA MONTANA HOMEBUILDERS, INC.
#12 C. Raymundo Ave., BMS Bank Bldg.
Dona Juana Subdivision, Rosario, Pasig City
Telephone Number: 640 23 38
Telefax Number: 643 61 50
SALES & MARKETING OFFICER
October 21, 2007 up to September 2009
BMS RURAL BANK, INC.
#12 C. Raymundo Ave., Dona Juana Subdivision
Rosario, Pasig City
Telephone Number: 641-00-50
Telefax Number: 643-61-50
HUMAN RESOURCE OIC
MARKETING OFFICER- Field
TRAINING OFFICER- In House
May 2006-October 2007
February 2006-May 2006
November 2005-January 2006
BRANCH OIC
HR ASSISTANT
Antipolo Branch
May 3, 2004-August 2004
100-A QSB Bldg., Sumulong Hi-way
Brgy. Mayamot, Antipolo City
Telephone Number: 250-25-48
September 2004-October 2005
RACEFOODS COMPANY INC./BACOLOD LECHON HAUS
BPI Main Canteen Bldg., Makati City
Telephone Number: 426-56-92 (Ateneo school canteen)
HRD TRAINOR
September 2003-February 2004
URBAN SKILLS & ALLIED SERVICES CORPORATION
20th Ave., Cubao, Quezon City
PERSONNEL ASSISTANT & MARKETING SPECIALIST
November 2002-April 2003
RMI PERSONNEL RESOURCES & SERVICES CORPORATION
#30 Gen. Capinpin St. Brgy. San Antonio, Pasig City
Telephone No: 633-84-33/35
HR CLERK/PSYCHOMETRICIAN
February 2000-October 2002
THE LANDMARK CORPORATION
Makati City
PSYCHOMETRICIAN/HR CLERK
September-December 1999
LA IMMACULADA CONCEPCION SCHOOL
Caruncho Ave., Pasig City
GUIDANCE COUNSELOR
2ND YEAR DEPARTMENT
March 1998-March 1999
Contact this candidate