Customer Service Manager
Resume:
Gregory Ross Cohen
ttt
Studio City, CA 91602
Phone 516-***-****
Email acs108@r.postjobfree.com
EDUCATION
Institute of Culinary Education (formerly Peter Kump’s)
New York City
Culinary Management Diploma Date of Completion: September 2004
Completed 316 hours of intense classroom work learning all aspects of management for the
Service Industry (food and beverage cost control and purchasing, food service law, marketing, finance
And accounting principles including Profit and Loss Statements and Breakeven Analysis and
supervision)
Currently certified in ServSafe and as an instructor.
Career Culinary Arts Diploma Date of Completion: August 2004
Completed 610 hours of intensive, hands-on professional training in classic culinary arts
Binghamton University
Date of Graduation: May 2001
Degree earned: B.A. Political Science with Honors
G.P.A.: 3.8
Educational Achievements:
Golden Key National Honor Society: Fall 1998
Pi Sigma, Political Science National Honor Society: Spring 2000
Dean’s List: Spring 1997-Spring 2001
EMPLOYMENT (Management Experience)
General Manager Pink Taco Century March 2015 – September 2015
Responsible for revitalizing and changing the culture. Improved the financials within 2 months of starting. Additional job functions included overseeing staff of approximately 60 FOH and BOH employees, customer service, scheduling, liquor and beer inventory, staff development and daily closing financial reconciliation.
Opening General Manager Oliver’s Prime Steakhouse / Bar 20 Feb 2014 – August 2014
Responsible for the start up, hiring and training of all staff. Handled operational concerns regarding design of Bar 20. Worked hand in hand with the Chef regarding menu offerings. Created the cocktail program and contributed to the wine list. Additional job functions included overseeing staff of approximately 40 FOH and BOH employees, customer service, scheduling, liquor and beer inventory, staff development and daily closing financial reconciliation. Assisted in the creation of the Micros database.
Franchise Business Consultant / Dir. of Ops. The Counter Aug 2011 – November 2013
Handled relations between Corporate Office and franchise locations related to marketing, cost control and quarterly audits. Successfully handled the operations of three corporately owned Counter locations for a year and a half while providing operations assistance to fourteen franchisee restaurant locations across the United States. Increasing revenue and profitability in all three corporate locations by over 10%-15% within the first six months to one year of employment and improved operations from prior year month to month. As a result of analysis, cost control, training and policy implementation, successfully took multiple months of negative EBIDTA and created successive positive EBIDTA monthly results. Responsible for the hiring and training of all corporate location management teams.
Director of Operations / GM Obika Mozzarella Bar (Los Angeles) June 2010 – May 2011
Successfully opened two restaurants in the period of 5 months. Involved in all aspects of construction details, purchase and negotiations of pricing for all goods, organization, hiring and training of both FOH and BOH staff. Responsible for all daily operations, cocktail and wine list design, handbook, manuals, payroll, HR, ongoing training and marketing. Other job functions include dealing with all issues related to landlord, construction, customer service, scheduling, weekly payroll, COGS, and P&L statements. Proficient in Micros and Opentable. Ongoing responsibility for helping to roll out new potential locations.
General Manager, BoHo by Andre Guerrero (Los Angeles) February 2009 – February 2010
Successfully opened new Gastropub concept on Sunset Blvd. Hired and trained entire FOH staff. Primarily responsible for all FOH operations, cocktail and wine list design, handbook, manuals, payroll, ongoing training and marketing. Other job functions include overseeing staff of approximately 60 front and back of the house employees, interviewing potential employees, customer service, scheduling, weekly payroll, COGS, P&L statements. Proficient in Aloha and Opentable.
General Manager, BOA Steakhouse (Los Angeles) March 2007 – February 2009
Successfully completed the intensive hands on training program and was promoted to General Manager 4 months after completion. Promoted to the Santa Monica location which grosses an additional 3-4 million per year. Primarily responsible for overseeing all operations of the restaurant and lounge. Job functions include overseeing staff of approximately 60 front and back of the house employees, interviewing potential employees, customer service, scheduling, weekly payroll, COGS, P&L statements. In charge of the Wine Spectator Award winning wine program at the restaurant. Proficient in POSI Touch and Opentable.
Manager, Houston’s (Los Angeles) June 2006 – February 2007
Successfully completed the intensive hands on 10 week management training program. Primarily responsible for front of the house and bar management. Job functions include overseeing staff of approximately 50, interviewing potential employees, customer service, scheduling, liquor and beer Inventory, staff development and daily closing financial reconciliation.
Manager, Tribeca Grill (New York City) September 2004 – May 2006
Successfully completed the intensive hands on management training program. Primarily responsible
for front of the house and bar management. Job functions include overseeing staff of approximately
30, interviewing potential employees, customer service, scheduling, weekly payroll, liquor and beer
inventory and purchasing, staff development and daily closing financial reconciliation. Proficient in
Squirrel and Opentable.
Bartender, Breakers September 2001 – May 2002
Handled both the swing and main shifts of a bar/restaurant in a busy Long Island waterfront area
mixing beverages and serving food, while ensuring the safety of all customers. Responsible for all
aspects of customer service and finances at the bar.
INTERESTS AND ACHIEVEMENTS
Equinox Group Fitness Instructor (cycling, jump rope, strength, boxing, metabolic conditioning classes, ViPR, etc…) Los Angeles, CA (2007 - Present)
Sweat Garage (Small group training) Los Angeles, CA (2011 – Present)
Kickboxing instructor (Club-Ko) Hoboken, NJ
NCAA Academic All-American (1998-1999)
ECAC Merit Medal Winner: Scholastic/Athletic Achievement (1998-1999)
Place winner at the Bearcat Open, Millersville Open and Oneonta Invitational; Competed at the
Division II and Division III National Qualifier
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